Please note that they did not have a large selection of frames, & the frames they did have were not…read moremodern or interesting. I got the scratch resistant coating on my lenses, but within a couple of months they had several scratches on them even though I was careful with them & only used a lens cleaning cloth. When I went in to inquire about getting the scratches fixed since I'd purchased the special coating, the woman told me rather curtly that they don't fix them, but order new ones & that would cost me $40. She seemed like she had no time to deal with me although I was the only one in the store. I also told them twice that I was not satisfied with my frames because they did not fit on my nose properly & was offered no solution in order to fix that problem either. They told me I would "get used to them" -- I assured them I was used to them, they didn't fit properly. Both times that I went into the office to ask for help, an officer worker named Angie was rude to me & failed to be the least bit attentive or helpful. I then called & spoke with John & although he was a little nicer, he was not helpful either. So now I have expensive glasses that I don't like, that don't fit well, & that are scratched. I will not return & cannot recommend Columbus Optical, unfortunately. I hate my ill-fitting, scratched glasses & the customer service is just awful.

A customer for years. I went in to get my records since the one doctor had retired. I'm told he…read moretook the records with him? Wait those are MY records not his. No notice of his retirement to come in and get your records. Just a letter to the editor reliving his history and the next day he disappears. Took the records with him. Now as someone with an eye disease I have to start all over. I went in to discuss and after a few minutes dancing around I was told that it sure is a bummer. More like unethical. I don't care how many decades they have been in business that is some of the poorest service I've received anywhere.

Everyone was very friendly and patient. The facility was clean and the appointment was quick.read more

I've always been happy with this location. My vision is not good, yet I see better today than I…read moredid 2 years ago. In a technical job and I needed this. Recommend.

What a great place to get glasses! Dr. Huntington was so nice and Charles in the glasses side is a…read morehoot! Had wonderful care there...and when my husband's glasses didn't work due to a cataract, Dr. Huntington contacted an ophthalmologist to set up an appointment to get it taken care of.

Dr Harrington was good to work with. Optical staff not so good. General manager Destiny Rose was…read moredownright rude and doubly obnoxious. When I picked up my glasses I asked the man to adjust my new glasses. He refused my request. He also refused to answer questions I had about glashe's I cannot recommend this place, no matter how great a job Dr Harrington did. Behaviors and attributes of support staff was very bizarre. Since staff that was onsite when I picked up my glasses refused to answer my questions or check new glasses, I have no way of knowing if new glasses are correct without going somewhere else. Don't waste your time or money in this place! - Columbus Indiana office on National Road

I just completed Cataract surgery with Pankratz Eye Institute. I can honestly say I would…read moredefinitely recommend Dr. Pankratz! He makes sure you understand everything he has explained in regard to the surgery, making sure you understand the options and what to expect after the surgery. He listens to all of your question's. All of his staff is so helpful, short wait time and always so pleasant to talk to and again willing to answer any questions. I have never know a doctor that will make a personal phone call to your home the same day of your surgery to make sure you doing okay and he will answer your questions if you have any. My vision is great! I cannot believe the improvement! I no longer need my glasses or contacts. Dr. Pankratz is the top of the line in regard to doctors!

I have seen both Dr. Pankratz and Dr. Boehmer for my eyecare. They are both very professional,…read moreknowledgeable, and caring. I would highly recommend them to anyone, including my friends and family.

Had my appointment on timely very professional staff from the front to the back. All extremely…read morefriendly and helpful. Dr Coers was great, good listener and very detailed on his examination. Great experience, highly recommend this practice.

I had gone to Dr. Coers for years and he is top notch…read more Unfortunately, over the years, the staff service and the product itself has declined to the point, it was time to move on. I don't like switching doctors but sometimes you must do what you have to do! I can only hope they can turn it around!