We like all the furniture we purchased here. Wonderful people work here too! We'll be back for more…read moreeventually. Need outdoor furniture again!

Staff was actually annoyed by my presence. Two workers (one male, sitting at a table and one woman…read morewho had walked up) were arguing over who had to help me because neither wanted to. No hello greeting, no smile, just an angry glare as I walked up. And I was ready to buy! I even went back to the hours on the door to confirm they were open, (in case I'd accidentally come at closing) but they were open for many more hours! Can't understand that kind of attitude. I work in retail and if any of my team members did anything close to this, they'd be gone...today. I'm still in shock!

A great selection of mattress to test out. With the store, just like other furniture/ mattress…read morestores, not being crowded I was able to lay on a couple of mattresses for a while to test them out. Unfortunately I did end my visit early. When it comes to customer service there's a fine line between doing too much and not doing enough. No prospective customer wants to walk in and be treated as if they're invisible or don't belong. On the flip side, and overly attentive salesperson who hoovers and wont allow you to browse at your leisure is no better. My experience was the latter! As soon as I walked in the sales gal said hello, asked what I was looking for, complimented my shoes and shirt, blah blah. From here, I would have been fine with a 'let me know if you need help'. However, she was a bit intrusive with questions, and too opinionated with how I decided to conduct my visit. At one point I advised that I had visited other stores earlier (since she asked) and her response was 'we all pretty much have the same thing and same price so you wont find much difference'. I replied with 'so should i leave?'. During her line of questioning and overload of info that I had no interest in, I advised several times that i'm comfortable looking on my own, thanks for the help I'll go look around, I appreciate the info I'll let you know if I need more help. Needless to say I finally made my escape and was able to test mattress which were different than what I already saw. However while testing just two, I notice her watching me, like a lion waiting to pounce. At that point, what little interest I had exited and so did I. I would be open to returning, but only if she;s not there.

Jason was great to work with. He's very knowledgeable about all the mattresses in the store. He…read morehelped me find the perfect mattress for my new home! I was offered a military discount, which was great. Clean store & a large variety of different beds. Competitively priced.

You can't shop their website on a mobile device lol! It's like dial up in the 90s, similar to their…read morefurniture selection.

Overall an okay experience but don't think I will purchase from the again…read more 1.) The person who we ordered from forgot to schedule the time for someone to come measure to make sure the sectional would fit in the house. We were told a day and waited but no one came. 2.) We ordered from the 2nd person we talked to. The first person called a week or so later to check in and once we said we had already purchased she was rude. Obviously it was only about the sale. 3.) We called a day after the expected arrival date after no one has reached out to us and were told by a rather short employee that our sectional was already in the warehouse (how long had it been there?)

This DOCK86 is connected to HOM Furniture which is nice you can shop both stores without having to…read morego outside. I feel like most of the customers were in the complimentary cookie & coffee area, lol. It's nice that they offer snacks (in which you do have to consume in that area and not on the sales floor). My sister is in the market for a new couch and my mom was trying out mattresses. Store wasn't too busy for a Saturday. There were a group of salespeople across the store. One eventually came over to greet us. My mom ended up picking up a few smaller items from the home decor area. They had a lot to offer in every area. Worth checking out if you are in the market for furniture.

Very disappointed in my order. I bought a diningroom set and told all was avaiable but 1 chair…read more When i got my order i only received 3 chairs not 5. Now have to wait for a month to get the other 3. Also when i flipped over the chairs i saw how terrible they were put together. Im hoping this set will last me many years being oak but not sure I will go else where for furniure next time. When i called about my order they said it showed that only 3 chairs were available not what the sale lady said. I would have looked around more.

"UPDATE 2 Amazing customer service/got my chair-very…read moreimpressed with the speed in fixing my wrong item.

Stopped by on a Saturday afternoon to browse. My sister wanted to check out some couches. We did…read moresample the massage chairs, they were nice but $8k+ for a chair?! Would have to come with wheels also to get me to & from work to pay it off. The items were a bit pricey but seemed like decent quality. The sales people weren't very present or attentive but sometimes it's nice to be able to browse around without them on your heels. Connected to Dock86.

I recently ordered a full size mattress and it was 72. 3/4 inches. It was a whole foot shorter than…read moremy bed frame! Out of panic in hopes to replace it quickly I called the Mattress Firm closest to me which was Maplewood. When I called your Customer Service Rep and spoke to the Manager at the Maplewood MN store he told us the mattresses can "sometimes be 75 inches give it take 2-4 inches" and that it would be 3 weeks before I could return it! I explained to him there is no disclaimer telling me this ahead of time and my son was coming home the next day from the military and I needed a full length bed! I asked if I ordered a different size would they be able to deliver it the next day and take the defective one and he stated No. They have a 3 week policy and to prove the mattress is defective I had to flip it over and then measure it and if it comes back as 73inches it's still not defective and I would have to keep it. I hung up the phone and I cried. My Husband called back and asked to speak to the General manager about your insane policy and after telling him no 3 times they finally told him they would put in a request for a call for us. Since we ordered the mattress over the phone they were able to track down that our mattress came from the New Brighton Blvd store so We got a call an hour later from a "Senior" manager not the general manager who says his name was Brian who consistently antagonized us and told us the same thing and refused to take the mattress back! The customer service was so horrible it felt like they were making a mockery of us and giving us fake names on purpose as if this whole thing was a joke. My heart still hurts over the whole thing and I've already contacted the BBB. Here we are a week later and I still haven't received a call from the GM.

Great experience! My husband and I felt confident with the sanitizing practices during Covid. We…read morehad a great experience with the representative we worked with, Jafith. He showed us lots of options, gave good information and tips and no pressure to purchase more than we wanted. I definitely recommend and will go here the next time I'm looking for a mattress.

Cannot recommend more highly. Family-owned plus a great staff. I walked in and was helped…read moreimmediately (unlike other places that same day). Ordering was easy, communication smooth, delivery on time, and they even set up the bed frame! Really nice people every step of the way, and a better price too!

Picked up a chest of drawers this week. Ordering in store and loading went smoother than imagined…read more Everyone there was super helpful and nice, I'm definitely recommending to others.

I was being helped by a young gentleman, Izaah. Service was exceptional ! He knew the…read moreshowroom/available stock. I did some financing type deal there, he was very knowledgeable about that too ! And of course a good deal on my chaise sofa. Fast and easy. Im really impressed.

Well....nuts. I was recently at my aunts house who had purchased a power reclining loveseat from…read morethe Coon Rapids store. The associate said they didn't have any. Later he mentioned they don't get them. I asked: you're out of them or you no longer sell them? The associate said they sold out a month ago and he hasn't seen any since. He would suggest calling to check in the future but he really doesn't think they'll ever carry them again. He was friendly and we bantered for a bit. He politely told me to "have a blessed day when I left. Thanks for the pleasant service despite not carrying what I was looking for.