I had a great experience buying a mattress here from Jason. he told us that was not his usual store…read moreand he was just filling in, but he really helped answer all of my questions and concerns very thoroughly. I could tell he was extremely experienced and knowledgeable in the field. I tried a lot of mattresses and he was able to speak in a lot of detail about each one. I never felt pressured in anyway, and it was a very comfortable experience. I ended up getting a great value for an outlet mattress. The process to sign up for the financing was seamless and the delivery was very easy as well. Paying $99 for the delivery of the new mattress and haul away of the old one was a great deal in my opinion and made my life significantly easier. Jason told us the Rosedale location is his, so I'd also recommend that location as well.

Jake helped me buy a mattress today -- my very first time buying a mattress! Before coming in, I…read morehad done some research into buying mattresses online or at warehouses and decided that purchasing in person at this location was the way to go. My experience with Jake today made me so glad that I didn't buy online. I was a little anxious about being ripped off and was not sure how to go about financing, delivery, and getting rid of our current mattress. Jacob had thoughtful answers and solutions for all of my worries. I was impressed with their financing options and how we could make this investment fit our budget easily. Jake was friendly, wanted to know more about me and my life to help me choose my purchases correctly, and always explained available options to help me understand what was happening. Because of how kindly and thoroughly he communicated, I had full trust in him. He truly cared that I was making the right decision, and was extremely knowledgeable about everything in store. I ordered our new mattress today, Thursday, September 26th, and it will be delivered on Sunday, September 29th. I'm kind of in shock that we'll be getting a new mattress this easily, affordably, and quickly. We waited for way too long to buy a new mattress because we didn't realize how easy and flexible in terms of financing it would be. I had a great experience and recommend visiting Jacob at the SLP Mattress Firm to update your sleeping environment!

I'm so happy a place like this exists! Mattress shopping can be so stressful when many of the…read moreoptions are online based brands. Because of deep sleep MN we could go and lay on our top brands we found online. They are a wholesale store front that helps with ordering, delivering, and returning mattresses at no extra cost. Birch beds, Owl Nest, and Harvest were the ones that stuck out to me the most. But overall the service was fantastic - we could lay on each bed for as long as we wanted and all of our questions were answered. Highly recommend making a visit if you're on the market for a new mattress!

Wow. Jessica knows her mattresses! We had some special requests for our mattress search. She was…read moreextremely helpful at navigating the impressive selection. This showroom is a great way to try out and compare mattresses sold online and then get a discount if you go with one. Highly recommended.

There are so many mattresses and mattress brands online that it can be confusing and buying one,…read morewithout first trying it out, doesn't make sense. I was sure I wanted a Helix mattress and went to their showroom on 26th off Lyndale to try a few of the Helix models out. Of course, they also carry other brands within a wide price range. I'm very happy with the Helix Midnight Luxe mattress I settled on, it offers a great blend of comfort and support. Working with Ross was great, no pressure to buy, and both the price and service offered exceeded my expectations.

Worked well. We found the mattress we liked best. Never would've been able to without this place…read moregiven so many online mattress options.

Hi Karla, Thank you…read morefrom the bottom of my heart for helping me get my sleeping needs under control! Someone once said that picking out a bed is just as hard as buying a car and I believe it, but you made it very easy for me... I have tried going to the bigger stores, but they are completely overwhelming for many reasons. It was actually very easy for me to work with you, since everything was organized and easy to understand and you have a very large selection of brands. I am happy to support this brand new Bloomington company, and I hope that anyone who is in need of a bed or an adjustable bed frame, begins by looking at your store first! I deeply appreciate getting a frame at a MUCH lower price than anywhere else. Thanks again and keep up the good work!

Very welcoming staff! I'll be in the market for a mattress soon and will be coming back here. I…read moreenjoyed the dream mapping experience, it was nice to see where my exact pressure points are and how changing the position of my feet and head relieve those pressure points. I can't wait to buy a cooling mattress from them!!

Bought a dreamcloud mattress in 2024. It's hard as a rock: dreamcloud premier rest hybrid…read moremattress... They want to charge me 280.00 for a topper! No discount, no trying to solve the problem. I would NOT recommend this mattress to anyone. It causes back pain, shoulder & neck pain. 2 stars!! DON'T BUY!!

Jessica is the rep that is always in the showroom and responding to inquiries. She is so…read moreknowledgeable, extremely helpful and very kind. The showroom has a great selection with a variety of options based on sleep style, costs and preferences. It makes a tedious yet significant task like choosing a mattress (where you will spend on avg 56/hrs per week for the next 10 years) so much easier considering how many online mattresses there are to choose from these days. Great experience overall and highly recommend. Jessica hustles and was a major asset throughout the mattress buying process.

Josh did an excellent job helping us to pick out a pair of lift chairs. We never felt pressured or…read morerushed. He was knowledgeable about a lot of furniture outside the area we were in, and seems to have had additional training through the company, beyond some of the other hires. Any question we had he could answer. We needed the chairs ASAP so he took the time to check around at other HOM inventory and offered that we could also have the option of picking it up ourselves for faster use. This was key since we needed it for current health issues. Couldn't ask for a better service and kinder salesman. Ask for Josh next time you're shopping at this location.

*Updating from 1 to 4 stars. I received a call from Joe at HOM later that afternoon. He said it…read morewould be taken care of the very next day. Though they didn't reach out until about 5:15pm that next day, 2 guys showed up, took away the broken section and offered to assemble the bed in our bedroom. They even took away all the cardboard from the 3 pieces, which was a nice bonus. Spent $1K on a new bed. Waited the 6 weeks for it to be delivered due to Covid. Knew that it would take that long going into the purchase. Garage delivered today. The box with the footboard and pull out drawers looked pretty rough and it had been re-taped. Upon opening, the wood frame was busted up in one corner. I called customer service and received zero sympathy. Not even close to a "Sorry to hear." Their warranty department will call in 2-5 days to figure out the replacement. So there the oversized box will sit in our garage taking up a car space. And we will sleep on a mattress on the floor until the replacement comes. I will update this post even they show even the slightest amount of care, or offer to put it together or something. Some manner of improving a customer experience.

My boyfriend and I were at the Ashley Furniture in Maple Grove today. Both of us are looking for…read morefurniture for our homes. No sales representatives talked to us the entire time we were in the store. We both found furniture we liked, but the complete lack of acknowledgement or customer service makes this store a no go for us. There were also other potential customers in the store that received no greeting or engagement.

I recently purchased a leather sectional, some tables and bedroom furniture. Karsten was our sales…read moreperson. He made some suggestions after I told him what we wanted. Nothing was quite right, so he left us a few times to browse, until finally we came across a beautiful sectional. He told us all about the sectional and walked the store with us to find the right side and cocktail tables. Then we found a gorgeous bedroom set. Karsten was very helpful and kept us informed of where we were with our spending. We got our furniture delivered the following week. I would recommend going to Ashley Furniture in Maple Grove and asking for Karsten, he will help you find all of your new furniture!

The furniture is top notch high quality. Sales/service is friendly and low pressure. A bit pricey…read more-- but for long term ownership, worth the investment.

A Disappointing Experience with Borofka's Burnsville After Years of Loyalty…read more My husband and I have been going to Borofka's Furniture in Burnsville, MN for many years. Throughout our visits, the sales staff were consistently pleasant and professional, which is why we were excited to finally make a significant purchase in September 2025. The Promising Beginning We had previously spoken with store manager Martin Thorpe and were genuinely impressed by his professionalism and attentiveness. When we returned in September, we were pleased to see Martin still on staff and looked forward to working with him. He exceeded our initial expectations by visiting our home to assess our living room layout personally, then returning to the store to prepare a thoughtful presentation tailored to our needs. We appreciated his approach and went home to carefully consider our options. On September 23, 2025, we returned to finalize our purchase and select materials. Throughout this process, Martin was polite and reassuring. We were so impressed that when our daughter expressed interest in purchasing furniture, we enthusiastically recommended Martin. He welcomed the opportunity to help her and asked her to visit the showroom. While scheduling conflicts prevented that visit from happening immediately, Martin was understanding and gracious about the delay. During the sales process, Martin made a specific commitment that gave us confidence in our nearly $10,000 investment: he assured us he would personally attend the delivery to ensure the furniture was arranged according to our agreed-upon plan. Where the Experience Fell Apart The initial six-week delivery timeline was extended by a couple of weeks due to high order volume during a promotion--an understandable delay that we accepted without complaint. However, communication became increasingly problematic. When my husband stopped by the store about a week before Thanksgiving to check on our order, Martin mentioned the manufacturer was slow to respond and communicated only via email. He promised to update us but never did. After Thanksgiving, we finally received a call--not from Martin, but from another store employee--informing us our furniture was ready for delivery. We scheduled the appointment, naturally expecting Martin to honor his commitment to be present. The Delivery Day Disappointment The delivery team was exceptional--respectful, professional, and clearly experienced. When I asked where Martin was, they were as surprised as we were. They had no information about his promised attendance and no floor plan for furniture placement. A call to the store revealed that Martin was on vacation and apparently knew nothing about being present for our delivery. What hurt most wasn't that Martin took time off--employees certainly deserve vacations. What was deeply disappointing was the complete lack of communication or planning. Martin never: Informed us he wouldn't be available Arranged for another staff member to fulfill his commitment Provided the delivery team with our floor plan Followed up after the delivery The delivery professionals handled the situation admirably, sharing their experience and suggestions to help us make decisions Martin should have guided us through. They clearly felt as uninformed as we did. The Aftermath and Our Current Feelings Since delivery, there has been zero follow-up communication from Martin or anyone at Borofka's. No check-in to ensure we're satisfied, no acknowledgment of the broken commitment, no attempt to make things right. This experience has left us feeling like we were valued only until the sale was completed. Once our nearly $10,000 was secured, we seemingly ceased to matter. For a store manager--someone who should exemplify exceptional customer service and set the standard for their team--this lack of follow-through is particularly concerning. Our Perspective Going Forward We want to be clear: the furniture quality is excellent, which is why we chose Borofka's in the first place. The delivery team was outstanding and did their best in a difficult situation they didn't create. However, we are now reluctant to: Return to the Burnsville location for future purchases Visit other Borofka's locations, despite knowing one manager's behavior shouldn't reflect on all stores Recommend Borofka's to friends and family When a store manager treats customers this way, it raises legitimate questions about how the rest of the staff is being trained and what standard of customer care the company values. What We Hope For We hope other customers don't experience what we did. We hope this feedback reaches leadership who care about customer relationships extending beyond the point of sale. And we hope that in an industry built on trust and significant financial investments, companies will prioritize the follow-through that turns one-time buyers into lifetime advocates. Rating: 2/5 Furniture Quality: 5/5 Delivery Team: 5/5 Sales Process: 3