Bought a bed with two side by side base pieces that were covered in fabric. After more than two months they TOLD( not asked me) when they would deliver. Each base piece was covered in fabric which tore when the dopes who delivered it (against my advice took the wrapping off (and left it for my neighbor to pick up) so they could try and shove a piece half the size of a king bed in my elevator instead of walking 2flights. It didn't fit as I predicted and I was delivered a torn bed. Then came ANOTHER couple months waiting for the replacement to the torn half of my bed. The day FINALLY came and after damaging my wall on the way out with the torn piece and bringing up the new piece, they discovered they had ordered the left not right side and had to switch back to to torn piece. Then came ANOTHER several months and FINALLY they delivered the correct piece to the bed. Now I discovered the hinge was assembled wrong and no one is answering the phone as I try to get repair done. Bottom line; DO NOT expect good customer service. Oh AND EVEN with a receipt for a small purchase in under a week they NEVER refund money for returns. Only store credit on a flimsy piece of paper. Ugh! read more