My experience is with hair stylist Roberto Sousa. Look a long time I haven't found a friendly hair stylist. When I made the appointment Roberto was all smiles and he also did my daughters hair. Roberto is very patient and friendly. If you are looking for a great hair day with an amazing experience, he is your guy. I have seen bad reviews about Nadia but she treated me really nice, she is just busy with her awesome clients. The whole team is very authentic and professional. I recommend Roberto in a splash. read more

Nadia was booked up today so she recommended that I see Vanessa for my hair and makeup service. Five Stars! I asked for a very 'natural' look which of course we had a chuckle over because natural to me still means full coverage, lashes and voluminous hair. Super happy with the result and left the salon feeling polished and ready for my event! read more

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The salon is cute but cuts/colour are overpriced. Nadia (the owner) was very rude to me when I came in. It's a shame because there are some very talented stylists at the salon. Nadia's got a bad rep in the industry for being cold, not responding, and being rude (I'm a wedding planner). I personally don't recommend this salon to my clients because Nadia has been known to secure bookings and then cancel! read more

I was skeptical at first . But since I bought a groupon, might as well give it a try since all I need was a trim. I had Nadia the owner took over my hair at the latest appointment at 7 . I show her few pictures of the hair style I like . She explains to me that the layers for long hair are pretty much the same and it's the blow dry styling makes the difference . She told me to trust her , and I did. Then she cut my hair the way I want it . Thick in layers , full of volume for straight soft Asian hair . My frds all notice my new long thick layer hair ! Would love to see her if she could be a bit cheaper read more

Went in to see Nadia for regrowth touch up. At first look in the salon I thought the color was great. When I got home and parted my hair where I usually do I noticed that the regrowth line was still very visible. In addition, upon closer inspection, the new highlights fell short of the top of my head, so it looks like I need a regrowth touch up of the regrowth touch up. There were also large chunks of the lowlights which didnt blend into my exiting color at all. I called the salon as soon as I got home to ask if I could come in for a few more highlights, I left a message but Nadia hasnt gotten back to me. I wanted to love this place, but I wont be returning. read more

I love Nadia! I bought a Groupon Now to get my hair cut that day as I am so last minute with hair cuts. I have been going to the same hair dresser for ten years so I was taking a risk trying someone new. When I walked into the quaint salon, I immediately loved that nobody else was there so I had the place to myself. Nadia and I got along so well. She gave me a whole new style which I love and so does everyone who sees me! She used 4 different types of scissors! I will definitely return!!! read more

This woman, owner, will be selective to whom she will respond... still waiting for acknowledgement of a message sent almost 2 weeks ago. Won't be returning for a sloppy $80 haircut. read more

Self absorbed and rude. If look at her blog and portfolio , it's all her . Every week she does her OWN hair and make up and wear awful cloths like a jumpsuit do pro shoot of HERSELF. No variety or actual work on REAL clients . I contacted her initially for my big day but never answered me back. i tried again and again and again , in the end she told her assistant to tell me over the phone that she is booked..her loss !!! i booked an amazing hair and mua for my big day who treated me like princess read more

I had a trial with Nadia Albano this summer, after trying another makeup artist and not being pleased with her work at a previous trial. Nadia wasn't able to do my trial until one week prior to my wedding, and I didn't worry about that as I had heard great things about her. I assumed that it would be a slam-dunk. Unfortunately, it was anything but. She rushed through my trial, didn't have all her tools / colours on her at her studio (really!) and ultimately kicked me out of her chair after 1 hour, even though we were still working through some changes. All the while, she didn't really listen to what I was asking for (she picked out drag-style false lashes that I said I didn't want to use). After I paid for the trial and left that day, she emailed me saying that she won't do my wedding makeup for me. !!! She said she didn't quite achieve what I wanted and therefore she feels that she needs to follow her "intuition" and not do my makeup. I was shocked. Here I was, with less than a week left till my wedding, and she ditches me. I had every intention to go with her and sign her up for my wedding makeup, despite not getting the exact look I wanted. She left me in a really tough position, and she knew this, but didn't care. I ended up going to Sephora and learning how to put makeup on from an associate there (I rarely wear any and don't have the tools or products, or know-how). I did my own makeup on my wedding day. In addition to the total fail on a professional level, Nadia also said some things which I would take as a bit mean... I mentioned to her that she was recommended to me by a MUA I really admire (she did my sister's makeup at her wedding; unfortunately she was all booked up for mine), to which she replied "oh, well, she's competition, we're friendly because we have to be, but we're not friends". How rude! Another thing she said when certain lip colors were not working on me was "you have dark lips, which don't look good". ?! Anyways, I'm glad I didn't go with her (or rather, she didn't go with me). I managed to take on the challenge quite gracefully, and my friends and family were really impressed that I did my own makeup. I don't recommend Nadia Albano. It seems that her success has gotten to her head, and she doesn't have the politeness, consideration or professionalism that probably got her where she is now. Find someone else, support a less-arrogant MUA, or do it on your own. You won't regret it. read more

I took a chance on a groupon and wish I had not. My hair cut was terrible - the stylist parted my hair in the middle while cutting despite me insisting that I'd like it styled with my part to the left, where I wear it on a daily basis. She told me to trust her. When she finally parted my hair to the left for blow drying, both her and I could see the "shelf" of layered hair on one side that was about 3 inches shorter than the rest of my layers and bluntly stuck out. She said that it was because she had cut my hair parted in the middle, which led to an exchange of "i told you so's". I left the salon in tears and came back later that night to give the stylist a second chance to fix it. She was able to add a few more layers in (much shorter than I had originally wanted) but really did not fix the problem. I went home, still in tears, and attempted to trim it a bit myself. I think I've helped fix it a bit... still incredibly disappointed with this haircut. Probably the worst cut I've ever had. The one positive part was that the stylist was actually incredibly nice and I genuinely felt bad complaining about the cut and feel bad writing this review. She was one of the nicer, more honest hair dressers I've met. Lesson learned: do not buy a groupon for anything other than mini-golf and ice cream... read more

Amazing customer service and staff! Everyone makes you feel welcome in this talented team! Not not only do they do hair but makeovers and makeup lessons as well. A one stop shop! I have definitely recommended this salon to several friends! read more

Vanessa and Cathy did the makeup and hair for my wedding and I could not be happier with them. First of all, Vanessa is the contact person for bookings and right from the first email she was just the most professional, reliable and genuinely lovely person to deal with, not to mention she is a ridiculously talented makeup artist. They had to travel for our wedding and I had full confidence that they would be there on the day and on time, fully prepared, and they were. They were an absolute pleasure to spend the morning of the wedding with. My makeup and the bridesmaids makeup were perfection and I received so many compliments over the course of the day. Regarding my hair , I had second thoughts about the style after the initial trial but by that point it was getting close to the wedding and Vanessa and Cathy went above and beyond to arrange a last minute trial the day before the wedding to ease any anxieties and make sure I had the hair I wanted for the day. Cathy also did a beautiful job with my mom and bridesmaid's hair. Overall, these ladies were a dream team that exceeded my expectations and I would highly recommend them to any bride!! read more

Really good place! I had a groupon, Good job for a good deal! The place is fancy, the employees adorable and the hair dresser talented and absolutly sweet! I definitly recommend it! read more

I've been a client of Nadia's for over 3 years and can't say enough great things about her. I randomly stumbled upon her a few years ago and decided to make an appointment. From then on, I was hooked. She welcomed me like I was family and truly listened to what I wanted and any concerns I had. I must say I am very particular and hard to please but she has always exceeded my expectations. She's not only a talented hairstlist but an amazing make up artist/fashion consultant/the list goes on. If you want the complete package, go see her!!! read more

I had seen their Vancouver Sun makeovers and liked them. Had an important event coming up and wanted to look my best. Thought I would just get a good haircut, I didn't need a colour and thought my own makeup was decent enough. Thought I'd try them and splurge a little with a $70 haircut with Roberto Souza. Met Nadia while I was there and she was very friendly. Told her I liked their makeovers. I am a no fuss person so came with hair already washed; didn't even want a beverage when they offered; and told them I don't like styling products out in my hair. I needed to get back to work. I was as easy a customer as any hair stylist will ever get. Place was not very busy -- 2 other customers only -- when I was there. Roberto did take the time to listen to what I said I wanted and didn't want. He was chatty and friendly as most hair stylist are. I don't care either way how friendly a hair stylist is, I just care about the results. I was there for a hour total and the result, the cut specifically was okay. I have had better haircuts and I have had worse. This one was alright. Was it worth $70; most definitely NO. I gave Roberto a $10 tip and rushed off. I don't regret satisfying my curiousity to see how what hair makeover I would get (It didn't look any different, just my regular cut cleaned up). But I definitely won't waste money on them again. The haircut by Roberto wasn't worth $70 or even $50. Just made me happy that my regular place in Richmond is a gem. read more