Terrible customer service - they will pick and choose who they feel should receive early check in…read morefor free or with a fee. After many years of this we will find a new house managed by a different company.

Stan White (SW) realty manages this home but used VRBO to post. Rented vaca home arrival 6/10/23…read more Received text from SW after check in that washer broken. (Why they waited until after check in is a mystery ). They stated (after I pressed what we were to do) that Maybe fixed in couple days. But then No repair and no communication regarding if it would ever be fixed. It wasn't. Of course none of the occupants of this big home had enuf clothes. Time spent at Laundromat instead the beach. Also evening of check-in no linens. No one at rental office answering phones including linen service. Spent the night at Walmart spending $$ on linens. Of yeah - stopped up toilet too (but that was fixed next day). All week I heard "you'll be compensated " - per KC of SW. But once u check out nothing! Ghosted. Update: SW refunded the money spent w linens plus little for "the inconvenience " a week after check out. No notification but found in review of bank account. Warning- this house rented via VRBO so read carefully. VRBO will list Stan White as management company. I've reported to VRBO. Also Placing my review In VRBO house review comments. I wish I had seen all these reviews in Yelp before I reserved! At the time I selected this home there were no reviews in VRBO.

This was my first time ever booking a house as this was also my first vacation i got to have with…read moremy 3 adult daughters on my own. we take vacations but usually with aunts/cousins/grandmother. The house was perfect and worth every penny. I'll admit, I was intimidated at first when booking the house, but oh my gosh it could not have been easier. Communication when booking and up to arrival date with the agency could not have gone smoother and the response time was quick. When we arrived, we did need to contact them for something silly and they were attentive and the resolve was very quick. The walk to the beach was short and sweet. It was the best week of my life. I will hopefully be contacting Village Reality again next year but the only change would be for a bigger house. all though I'd want to do it again with just my girls, I think we may have recruited a few more people.

our vacation was amazing, the house was extremely clean, very comfortable!! I had to reach out to…read morethe office for a couple of questions. Everyone was very responsive, very polite, very professional. The gated community that we stayed in was beautiful, we felt very safe and secure. I would highly recommend village realty with any vacation plans you have!!

Very clean and close to shopping. First floor ocean front you look directly at a sand dune which…read morewasn't what I was looking for. We had a 2 bedroom and 4 adults and 2 kids the living space was cramped. Nice pool area but if you need to use a restroom you have to go the whole way back to your room as there aren't any other options.

Advertised on Airbnb, I made a reservation and it was declined because they put the wrong rate. I…read morewas told it was their new system "syncing error with Airbnb" yet I looked at a lot of their other listings that seemed accurate to me. I was not even offered a compromise for the rate and then they quoted me for a week when I booked 4 nights (3 night minimum). Also listing is under the owner "Jeff" and it's not Jeff. It's Leslie the GM of First Flight claiming to be Jeff in the messages. I called and spoke to her and was not rude or disrespectful towards her and she kept interrupting me. She needs a lesson in customer service and her company shoukg not be pretending on Airbnb that she is the owner.

Vacation rental for a week in South Nags Head. The unit owner locked the thermostat down so it…read morecould not be adjusted below 72 degrees. We were not told of this restriction nor was it in the rental agreement. Outer Banks Blue offered up box fans as a resolution. Heat rises and at night 72 was pretty miserable, The manager refused to speak to us, we had to deal with a go between In the office. It took 3 calls to get the owner to allow a lower temperature at night and even then if you touched the thermostat to raise it even a degree it locked you out. The dryer in the house must be 25 years old and a lot ad of beach towels took 3 hours to dry. Called maintenance and their resolution was to tell us to do smaller loads. Just not very renter oriented. If you're an owner they're probably fine.

Terrific rental management company. Pricing and check-in notes were clear. We had some minor…read moreissues, which they addressed right away. They stayed in touch via text and email, letting us know when the plumber was scheduled to come. Super responsive. Half way through our 3 week stay, they gave us the option of getting fresh linens delivered, which was super convenient. Someone maintained the hot tub on a regular basis without being intrusive. This company gave us the feeling that they had our back if anything went awry. We've rented beach houses (VA beach) for many years. The beach environment is very harsh. Rental homes can be in wildly different conditions depending (I think) on the owners and not the rental company. Sometimes a house is old and fraying around the edges, sometimes updated and sparkling. Sometimes renters leave the place a wreck and the cleaners barely have time to put it back in order. If an updated, newer place is important to you, let the rental company guide you to the right homes. P.S. Our house was spanking clean and in excellent condition. I believe the owners take pride in their home, which is well managed by Outer Banks Blue. Great house + great company = great vacation.

We stayed at the property Salt & Light unit 526-A the week of July 4th 2026. The house has a great…read morelocation and is directly across from a public beach access. Plenty of room for extended family. A few opportunities exist however: most of the doors are not lockable for the bedrooms, the outdoor shower is only lockable from the outside, the mattresses for both king size beds need to be replaced ( very uncomfortable and a must for the owner), and the pool requires attention with respect to a slow leak that the pool maintenance worker mentioned to us on Monday ( two days after check-in) which is also a must to fix.

After renting the same house for 20 years (and 5 more years at another house) through Sun Realty,…read morethey have booked our house out from underneath us for next year, while we are still here in it on vacation. It has always been a policy that the current renter has first option to book for next year. This policy I believe is pretty standard throughout all rental companies, but Sun Realty! We have been informed that it is now first come first serve and we need to change our weeks. No, we had to change realtors. We're charged a cleaning fee (WHY?), and for what! Every year I need to wash EVERYTHING in the kitchen before we can use anything. Things were so greasy that they almost fell out of your hands. We have a king size matress pad on a queen size bed. At least we had one. Have arrived to no matress pads or wrong size. No shower curtain, vaccuum cleaner that had a broken belt, so you know that nothing was cleaned. Had a toilet that wouldn't flush, and the list goes on and on over the years and nothing has improved. If anything, it's worse!!! If I could rate Sun a -10 I would! They are a terrible company to deal with and they don't care at all about their guests! All they want is the money! NEVER USE THEM AND I WOULD NEVER RECOMMEND THEM TO ANYONE!!!! WISH THE OWNERS COULD SEE THIS AND KNOW WHAT THEY ARE DOING TO THEIR GUESTS!

Everything went well so much towels you could last a long time with and always clean as a returning…read morecustomer this company is worth the stay! WILL COME AGAIN

I've rented from them several times before and never had an issue. we get to the house after…read moredriving 7 hours to find out that the ac wasn't working and it was 80 degrees in the house. I called maintenance I was told it wasn't an emergency because it wasn't 90. There was dog hair all over the place, spiders alive and dead, open junction boxes with wires hanging out, half the railing is missing from the deck. The one bedroom showed a full and a twin get here and it was twins. The pool picture showed lounge chairs about 8 of them and there are none only 4 seating chairs and 1 is broke. I had to stay in a hotel the first night because it was so hot and they offered no assistance whatsoever. I will never rent from them again.

Coldwell Banker agents are absolutely wonderful! Great customer service and professional,…read moreknowledgeable agents.

From the owner: At Coldwell Banker Seaside Realty, we understand that having the latest…read moretechnology is essential to helping our clients find their dream home on the Outer Banks. Couple that technology with personal service and collective decades of experience and it's easy to see why for the last 25 years we've been one of the top producing real estate firms in the area. So whether it's a forever home or a seaside getaway, find what you're looking for - The Seaside Way.

What a great experience we had with Laurie at Coastal Outer Banks Realty. Not only did she help us…read morefind a good deal on our condo, but made the entire experience hassle free. She found exactly what we were looking for (and didn't try to sell us things out of our price range) as well as recommended and coordinated insurance agents and mortgage companies. She also went the extra mile to help get estimates for the renovations that were needed which was a real help since we are out of town buyers!

After more than two years of searching up and down the East Coast we finally found our perfect…read morevacation home in the Outer Banks. During the process we found Laurie and her team to be one of the more genuine and complete firms we have had the pleasure of working with. They took the time to understand what we were looking for and kept us up to date on local market changes and updates. Unlike most agencies we have previously worked with, the relationship didn't end at closing....they continue to be there for us if we need anything and are always looking for feedback on our new property. From search to signing and beyond, I highly recommend Coastal Outer Banks Realty.

Catherine was our buying agent and was wonderful. Responsive and prepared. Knew the area and helped…read moreus find a great home.

We highly recommend Catherine Strachan-Brown if you are looking for your "forever" home in the…read moreNorthern Outer Banks in North Carolina. We had first met Catherine over two years ago. She worked with us throughout that time to find is exactly the right home to meet our current and future needs. Catherine actively listened to our wants, needs and concerns and then came up with a realistic plan to make our dream a reality.! Kind regards, Craig & Pamela Elliott Carolla, NC