Here is a more polished, firm, but professional version of your review that still clearly communicates your experience: I have visited this salon several times before and have always had good experiences, which is why this visit was so disappointing. I walked in at 4:00 PM requesting a fill-in, and the technician immediately told me no without offering any explanation. The response felt abrupt and dismissive, and there was no effort to communicate or provide alternatives. I drove over an hour to get there, so the lack of courtesy and professionalism was extremely frustrating. A simple explanation or respectful tone would have made a big difference. Customer service matters, especially when you are the first point of contact. Unfortunately, due to this interaction, I will not be returning. I hope management addresses this, because one negative experience can easily cost loyal customers. read more

If I could give a 0 star rating I would not only did I not get the style I asked for but I also have mismatched nails! I asked for coffin style and some of my nails are coffin style others are square! Then the gel overlay is extremely thick! He made me nails extremely sharp! And airbrushed paint onto the powder where some of my nails are completely white and I asked for a white and nude ombré look I'm posting what I asked for and what I got! read more

Nail & Spa - The style I asked for - Nail Salons Near Me - Merrillville, Indiana

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We just left this place and NEVER again, I originally had 2 pedicures, 1 manicure and 1 fill booked for my daughter and I. We came here because we seen they had kid pedicure chairs. We arrived at our appointment time to a very dirty salon... I sat down first and the nail tech was too busy watching a movie on his phone with an AirPod in while doing my nails and cut my cuticles multiple times. He asked me "coffin shape" I said yes and definitely have square nails. My daughter (4) picked her nail colors ,pink and red, and asked for a little heart as well. Her nails ended up all pink with rainbow hearts, which is not what she asked for. When we left there was nail polish on the sides of my fingers. NEVER spend money here , then my total was somehow 68$ without pedicures. We definitely were not getting them done there. Don't waste your time here!!!! read more

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Had a nail tech fix my nail that got broke the day I got them done. I asked for coffin they're not even really coffin. I wasn't going to complain until the nail tech blatantly fixed my nail with an obvious wrong color. Do not recommend read more

Nail & Spa - Nail Salons Near Me - Merrillville, Indiana

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Was in the area visiting trying to kill some time so thought I'd get a pedicure. I wish I would have stuck to my gut on going somewhere with a low rating. if I could give 0 stars I would. the gentleman who was doing my pedicure didn't seem to know what he was doing and was on his phone a lot. the water in the tub was cold he left old polish on my toes didn't cut the cuticles but did the actions as if he were. did only one coat of paint and didn't even paint my whole nail on a few of my toes and the bottoms of my heals are all cut up and look horrible. word of advice DO NOT GO HERE. waste of money and they new I was unhappy and did nothing to fix it. read more

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Only giving one star because the management was nice and the pedicure was ok. The technician doing my nails was distracted watching his phone the whole time and was taking too long. My nail shape was uneven at best probably because he was so distracted. Management should tell technicians to not be on their phones while doing nails. read more

Nail & Spa - Nails not shaped evenly - Nail Salons Near Me - Merrillville, Indiana

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I love this place!!! It was my first time here & I will definitely be back. Not only were the staff super friendly, but the nails I got are exactly what I showed the artist. The interior of the store is also super clean & the prices were so cheap. Honestly the best nail experience i've ever had -- make sure to come here for your nails!! read more

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Ivy does a great job she takes her time and the wait was not long. Will definitely be back to get my nails done every time!

They're so cute. My only concern was that the station I was seated at was kind of dusty(?) 9/10 would recommend. Would go again.

What can I say.. I love my Eyelash Lady, she's very nice, professional, responds promptly...She not only have my eyelashes looking beautiful but my Pedi and manicure...sooooo refreshing "Beautiful " Thank you Jackie Kisha (Kiki) read more

I don't know where to start. I don't know his name but when I tell you he did my nails so good and so professional. Any designs y'all want they can do. If I need a set I want I know for sure I'm coming here again!!‍ read more

Nail & Spa - Nails - Nail Salons Near Me - Merrillville, Indiana

started going to this nail shop last year. I was new to the area when I found it online. My first couple times coming I let a guy do my nails. He was ok but quick to refer you to someone else. Ivy was who he referred me to. I liked the first fill in she provided. So the next 6 months I went to her faithfully every 4 wks. After about the 3rd time she did my fill in I decided to get a soak off and start over with my nails. When she did my new set I had 4 nails break. I was tempted to go somewhere else but decided to give her another chance. This time I asked her to make ny nails thicker because the last time they were to thin. ( I wear my nails long) She said ok and made my nails too thick. During that time I had nails lifting off my finger not breaking off but falling off, the whole nail. I even brought the nail with me to show this isn't normal. She stated because water was getting under ny nails that's why they were popping off. She stated I could of came in I got a repair but at this point I was loosing my patience. I told her that i had been getting my nails done for 25 plus years and i know certain things about nails too. She became really offended and began to argue with me as she did my fill in. Needless to say after that i took my money somewhere else. When I get to the new shop I notice this black discoloration on my nails. The nail tech removed the overlay and we were both MORTIFIED!! I HAVE FUNGI ON 2 OF MY NAILS!! It came from moisture getting under my nails and instead of Ivy taking the overlay off she kept refilling my nails. I could of lost my FINGERS!! This place is a joke. They change their prices all the time. They make them up as you go. The people there that does the pedicures LAZY!! The techs there try and force you to get No Chip because they don't know how to work with regular polish. If you get a basic pedicure they do the bare minimum. I mean one girl said they don't clean under your toenail unless you need it. KEEP YOUR MONEY AND GO SOMEWHERE ELSE!! How are they still in business doing this. read more

Nail & Spa - Nail Salons Near Me - Merrillville, Indiana

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me and my friends nails are absolutely terrible and we waiting for a about a hour in the nail dryer and and they rushed with doing our nails and didn't take off the polish we had on befor. I don't recommend coming here read more

The salon is under new management! Very clean and the service was great! Stephanie is who you should see for nail art, she's excellent & will give you one-of-a -kind nail art!! I will be back for sure read more

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I got my nails done by Bianca and OMG. They are perfect, I will definitely be going to her every time. read more

Nail & Spa - Nail Salons Near Me - Merrillville, Indiana

Everyone was courteous & professional. It was a last minute decision to get a pedicure & then changed to a mani/pedi. There are so many options if you really want to treat yourself. I had the Royal Bliss Pedi that included a sea salt scrub of legs & feet to remove dead cells & dry skin. This is followed by massage, paraffin & hot towel treatments. It's not your average pedicure & well worth the $35. I pay that for basic pedicures elsewhere. There's a tropical paradise option that sounded just like that & also a milk & honey option. I was serviced very well by Shay & Bianca - These ladies get down to business & get you in and out in a very reasonable amount of time. I love my 24 Karat Gold polish! If on the area you please check them out, I definitely will return when in the area. read more

I had my no chip manicure not even 24 hours ago and as you can see they have already chipped on 6 of my 10 nails. I have never had this happen at any other salon. We waited over an hour to get our manicures and I felt the time or care was not provided as should have been. I decided to stop there today and show them my nails and asked for a refund. I was denied instantly, advised to sit down, and they would be with me shortly. Not even an apology. They were obviously annoyed. Being there were 5 ladies ahead of me today, I knew I did not have another hour to waste, and politely asked if I could either have a refund or a gift certificate to come at a time more suitable for me. Again I was told no, they would fix it today and I needed to wait. I left!! I will never be back and feel I did not receive the services that I paid for. I would NOT recommend this salon!! read more

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Vee is kind and fun. She is clearly experienced and knows exactly what she's doing. She is quick and professional. The environment is clean and luxurious. I love coming here for pedicures especially. I highly recommend it. read more

Nail & Spa - My mother and I got a pedicure for my birthday - Nail Salons Near Me - Merrillville, Indiana

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I wish I could give this place negative stars, that's how bad it was. I stopped in here after a horrible day, to treat myself. I wanted to pamper myself a bit, so I signed in for a pedi and full set of acrylics. Although the pedi was great and the young lady who did it was lovely, the acyrlics are where things got ugly. The staff traded me off to a young man who tried to persuade me to do a full set of gel nails (roughly double the price). When I politely said no thank you, but thanks for offering he was VERY rude and told me that "acrylics are outdated and cheap." I also politely (i am a friendly person!) asked him to apply them thin and trim them short, he said, verbatim, "Oh you want them short and thin? Okay, I can do that, but don't come back and complain when they break in two days!" Again, I had a terrible day and when all this happened, I must have looked like I was going to start bawling, as he started back peddling hardcore. He then asked if I was a first time customer (yeah, first and last) and feigned, congeniality in a fashion I would describe as Montgomery Burns-esque, when I said yes. I would never go back here or recommend it to anyone- take your money to a nail spa that will make you feel great. read more

Terrible place. Lady fell off her chair. Couldn't do a basic French manicure. Obviously was talking trash about us. read more

Nail & Spa - I could have done this in my own. The lady took an hour to do this. - Nail Salons Near Me - Merrillville, Indiana

This salon now is under new management and has completely new staff in its' quarters. I believe they revamped, but didn't really advertise the change. The service speaks for itself! I came in while visiting the Southlake mall and JoAnn's, I checked in for pedicure services and learned a little about the shops history. I'm still fairly new to the area, so more visits and learning of names and stores will fall in soon. read more

Nail & Spa - Nails done by Tam! - Nail Salons Near Me - Merrillville, Indiana

I Stopped in twice as a walk-in customer to get a no chip manicure. Tam and V were the two young ladies who attended me and they are both great! I'm very satisfied with the quality of work and speed of service. They were both very courteous and friendly and offered good suggestions in regards to choosing a nail color and design that fit best to my liking. The salon is huge and very clean. Both times I went was on a Friday night and it was full of customers, which says they are doing something right. I only waited 15mins both times and if you don't want to wait go before 4pm on a Friday :) I Found out Business is under new management and I plan on coming back! read more

horrible services they didnt soak my nails off completely after i complained about having to wait after i arrived before a customer read more

Nail & Spa - my nials werent fully soaked off - Nail Salons Near Me - Merrillville, Indiana

Only Giving it a 2 star for V for deserves 5 stars tho. I didn't have much of an issue with this salon up until the last time I went in to get a fill in. To give some back story I've gone here roughly around 20/30 times since I've moved to this area of Hobart. Each time my nails aren't ever done with any wow factor. I bring in designs or pick colors and they're just done with mediocre work tbh. Nothing special at all about. Girls here seem eh nice enough but obviously had attitudes in certain situations. The last woman who did my nails didn't have any tools, nail polishes, or anything of her own like the other girls I've been too. I would even dare to say she doesn't have a real nail license. She did honestly a terrible job but she was obviously a struggling mother and I felt for her and let it go. I had gotten ombré nails from her that literally turned fucking YELLOW 3 days after getting them done. No I don't tan and I don't take any medications or anything it was the polish she used and her poor work. But again I let it go even tho she charged for 60 bucks plus I gave her a tip for basic ombré nails at normal length something I've paid 35 bucks for at this very salon. Again I let it go and decided she would just never do my nails again. Now coming to why I'm just over this place all together. The last I went in I called at 430 asking if they closed at 5 like on the website or what. Since sometimes they're wrong. The manager spoke to me she said yes but for me to come in. I said oh no I can come first thing in the morning I don't want to trouble anyone my nails aren't for anything special. The MANAGER insisted I come she said she didn't usually leave until 6. So I drove arrive at about 4:50. I walked in to be greeted extremely rude and I quote " oh no girl you need to leave we are closed" and I responded "the manager told me to come in, but if she isn't available that's cool" I stood there with no response until the woman who I doubt has a license who did my nails last time says to the girl who said they're closed " I don't like that bitch" which was extremely ignorant I have MANY issues first off IM THE CUSTOMER, SECOND OFF YOURE THE FUCKING EMPLOYEE AND A TERRIBLE ONE AT THAT. 3rd YOU ENJOYED MY TIP "BITCH" so stfu. And lastly I did not inconvenience her or any other employee since the manager did my nails and had planned on doing my nails. So what the issue was idk but to be treated so damn ignorantly is unreal. Not to mention when I was there one of the employees yelled at a little girl for grabbing paper towels resulting in making the child cry. Give this child was NOT her child! It was a very hostile, awkward and just all around not great environments However V was terrific she apologized for her girls assuming she heard there commotion when I came in not sure if she heard what was said to me. She was polite, Time efficient, did above average job which I didn't think was possible for the salon, and was funny. So for that I give 2 stars even tho V deserve 5. If I even return she will be the only one to touch my nails. Also the one woman who was there who had glasses and sandy blonde hair ( not Angel) she was the one yelled at the little girl the other one. She even commented on the other employees an their ignorance and lack of good work ethic to the manger. I assume whoever she is that she is a good employee. Also to note she was with the other two woman who had an issue when I came in and she is the only one who got up and got V and wasn't rude to me for no reason. Everyone had bad days understandably so but when you already do shitty work your attitude can't lack. They really need to fire some of these woman and get better nail techs in here it would turn the salon around drastically! read more

Let me tell you about SHAY! What did I do to deserve such an amazing pedicure ? Seriously she's the BOMBB! I will only go to her ! Thanks guys read more

This place is terrible, i just wanted a soak off and i was probably going to get a mani but the wait was horrible. 3 people came in after me and got service. 3 workers came up and asked what i was there for. Ill stick to sassys spa and nails. They appreciate your business read more

Even though I was happy with my pedicure and no-chip manicure, I have to give them 2 stars. The salon smelled moldy and the manicure station was messy and did not appear to be sanitized. Sorry but I will not be going back. read more

I also agree with Chrissy I wish I could give this place negative stars.. I stopped here on my way home from a doctors appointment I am 8 months pregnant and wanted to treaty self before the baby came I am from valpo and usually go to the nail place out there(which I LOVE) but this was on the way so I figured id give it a go. BAD IDEA. I should of known when I walked in and wasn't greeted and when I was it was extremely rudely "what do you want?" I got a mani and a pedi the pedicure was 10 minutes tops and my nails were uneven and rough. Extremely disappointed. Won't be returning. I'll stick to what I know is good. read more

Walked in for a basic mani and walked out. Poor color selections especially in the sheer variety. Off brand polishes as well. Don't waste your time! read more

Second time experiences were great. I absolutely adore Bianca! Great convo and my nails were gorgeous It looks like I found a permanent home! I'm very happy read more

I was in the area and needed my nails done quickly. First off it took a ridiculously long time to get my nails done. Everyone was super sweet and rose told me she had to fix my nails because the fill in wasn't done very well and would get water in. She chopped random chunks of nail off and then just put acrylic on top. By the time I got home and got ready for my Halloween party I had two nails completely chip off (there was no fake nail on it anymore just my nail with acrylic) and three nails the paint rubbed off. I feel bad because they were very sweet people but to pay $45 for a fill in and a polish change on my toes and then have it all chip off within five hours?!? That's not ok. And now I have to pay someone else to fix these broken nails! read more

The nail tech with her broken English had the nerve to get an attitude in her language because I asked how do they clean their tools. I asked if they use auto claves and she couldn't even respond. Apparently, they do, but her husband just didn't know the term for the machine. I asked if she could do my nails and she said come back in two or three hours. There was no one waiting and both nail techs were tending to customers, which would not require a two to three hour wait. The husband told me to do some shopping and pick up my kids , take them to my husband and come back. Well that was a compliment because my kids are grown. It sucks that Asians come to this country and take over the nail business, but have horrible attitudes. There are too many viruses out here and people have a right to know how their tools are cleaned. read more

YELP -- Why can't we give ZERO STARS?? As in, Ain't no way that's ever happening to me again! WARNING!!! DO NOT GO HERE!!! It was AWFUL!!! The place should be called Spa from Hell. My sister and I were in from out of town attending a wedding. We had an early appointment for a mani-pedi, and the place wasn't busy. Pedicure was too rough, but okay, and the guy was very gentle with my recently broken toe. However, when I asked for a French No Chip Manicure...well, let's just say I entered the gates of Hell. After some confusion as to who was available to do a French manicure, I was seated in front of a man (not the pedicurist) who was visibly annoyed. He immediately started working on my nails very hurriedly. Long story short...he did not do as I asked even though I tried to clarify that I did NOT want stark white tips - 3 times! He would only nod his head and say, "French, yeah, yeah." and wave his hand dismissively. I got the distinct impression that he was either angry or disgusted. My sister was sitting next to me and witnessed it all. I looked at her manicurist for help, but she immediately put her head down and pretended not to hear. (If it was a language problem, he sure didn't make an effort to find out what I wanted, even though there are native English speakers working there.) At this point, I didn't want him even touching me, but we were halfway through the ordeal so I stuck it out, assuming he'd do something at the end to soften it up. Wrong! He threw on a clear topcoat, wrapped up his tools and disappeared. I was even angrier when I was charged a premium for this terrible lack of respect, never mind "service." Afterwards, my sister and I had business at the bank across the parking lot and, as I was trying to decide whether I should go back and complain to the manager, who did we spot a few people ahead of us in line? The very same jerk, withdrawing a bunch of money out of his account. I now assume he's the owner, so there's no use complaining to him, right? So don't go here. Don't let that man touch your nails. IT WAS AN AWFUL EXPERIENCE. Please note that I've never given a bad review. I try to see the positive in every experience. And, judging from what I've just read from others, this has been going on for YEARS! How are they still in business? My question now is...What's their real business?? I'll be contacting the Merrillville Chamber of Commerce. read more

Worst nail salon I have EVER been to. Stopped in today to get a fill and no chip manicure. The male technician that did my fill was obnoxious, didn't listen to what I wanted and looked at me like I grew a 3rd eye when I told him I wanted the no chip on top of the fill. He said he couldn't do it, a female tech came by as I got up to leave and said he would do it. I sat back down and he again said he couldn't. He did a terrible fill, also. The whole place is filthy and they just sit around and play with their cell phones or smoke in the doorway. I will never go back there again! I would like to see the Health Department pay them a visit! read more

I'm in from out of town and needed a fill for my acrylic nails. The "manager ", a man argued with me whether my nails are acrylic or gel and wanted to know why I knew what they were and told me how my regular was STUPID, twice, how I have acrylics nails with great gel polish over them. I told him that was his opinion!! Overall he did a good job. But their hygiene policies are horrible and I would never return!! read more

This place is decently new. It's close to the mall so I stopped in for a mani-pedi and fell in love! Everyone is so friendly and the shop is beautiful and clean! There are tons of types of pedicures and ways to do the nails. The massage chairs are to die for and my nails came out beautiful. I will definitely be going back and recommend it to everyone! read more

Wish I could give negative stars. They DO NOT sterilize Their pedi equipment . When asked them about it after getting a pedi they acted as if they didn't know what we we're sayin & took $5 off the bill . Will never return . read more