I never thought that I would leave a nail appointment feeling anxious, on the verge of tears, and gaslit, but that is exactly how I felt after visiting Naillist today.
I first started getting manicures at Naillist in September and have visited a couple of times since. Prior to my visit on 1/2/22, I was always very satisfied with the nail work I have received from them, particularly from the nail technician named Echo (hence the 2 stars versus 1). Yes, the hygienic practices there have always concerned me a bit (the lack of running water that has been pointed out in previous reviews is 100% true and very strange) but the price for nail art is very reasonable and the location is convenient.
However, after my latest experience at Naillist, I do not see myself ever coming back to this establishment. I scheduled an appointment with Naillist for a MANICURE over text message. I clearly stated that I wanted a manicure and needed a nail extension on one nail and ADDITIONALLY needed a previous gel manicure from them removed. I am unsure if the confusion was due to the appointment being rescheduled due to poor weather conditions or the fact that the workers are not fluent in English, but when I came in for my appointment, the workers there insisted that I had only said I needed a manicure removal and that they had no time to do a gel manicure for me. This is why I felt gaslit - I started to question if it were my fault for not communicating clearly, or if I accidentally said I only needed my gel nails removed. After going back to look at our text message conversation, I felt that it was clear that I was booking an appointment for a manicure.
The nail technicians then offered to remove the gel on my nails and reschedule me for a manicure for another day, to which I agreed. But then, they said they had time to just do a regular gel manicure, which I agreed to. Then they saw my broken nail which required an extension (which I clearly mentioned while booking my appointment) and then said that they would just do the extension for now and reschedule for the manicure. Ultimately they decided that they did in fact have enough time to do a regular gel manicure for me. I was already confused as to how the nail technicians mistakenly thought I only booked a gel removal appointment, but this back and forth caused me even more confusion.
Honestly, I wish I just insisted on rescheduling because the manicure I received was single-handedly the worst I have ever received. The shaping of my nails are completely off. I asked for almond shaped nails. Some are almond, but others look more oval or round. The gel polish job was also sloppy. There was excess nail polish on a couple of my fingers and the polish coat was bumpy and uneven. Throughout the manicure, the nail technician was obviously rushing and extremely stressed. There were several instances where the nail technician would put polish on my nail, mutter something in Mandarin under their breath, and wipe it off with alcohol. Even though I could not understand what was being said, it was very clear that many mistakes were being made while doing my manicure, which made me even more anxious and uncomfortable.
I do not think it was the intention of the workers at Naillist to cause me emotional distress or to gaslight me. Some of the issues I experienced could be attributed solely to language barriers. Most of the workers do not speak much English, and I cannot communicate to them in Mandarin, the primary language they speak. Nevertheless, my experience caused me to feel very distressed. I would advise anyone reading this to NOT go to Naillist unless you are fluent in Mandarin or are going to see the nail technician named Echo, who I had great experiences with before. read more