Great location, walkable to shops, bike trails and dining. Maintenance and office staff is…read moreresponsive!

Called Tuesday July 12 at 1:00 to inquire for apartments woman on the phone was not friendly and…read moreseemed irritated. The called lasred 30 seconds and pretty much slammed the phone on me after she told me nothing was available when it says on the website to call for more info. Besides the point Who ever that woman was is rude and should get some customer service training I'm appalled.

The Leasing Office and Apartment grounds are always friendly and kept nice. I love the amenities…read moreand the apartment entry ways smell and look nice. I cant wait to move in! (Wifi is included in rent which is a huge plus)

This complex is not worth what they charge,building is old. My fridge on move in day smelled of…read moreskunk and had to be replaced.all windows had been painted shut and maintenance had to open,glad there was no fire,and my stove only had 3working eyes. The model apt was beautiful the actual apt is large but I can hear every sound from neighbors.Save yourself the headache and rent elsewhere I wish I had!

Nothing is updated, trash collection area is constantly over flowing, hot tub hasn't been open for…read morethe last 4 seasons, staff is not very caring. Always felt I was putting them out.

The Reserve is falling apart more each day. Not a good place for families. Faciltiies are not well…read moremaintained. We are counting down the days until we can move out.

I lived here peacefully for about 5 to 8 years till IRT Living took over. They allow noise, loud…read moresub-woofers and turn a blind eye on kids jumping 24/7 because they are targeting a different audience to profit from the new target audience. The walls are so thin you can hear everything. I work from home and always choose the topmost floor to avoid noise from above, but the noise moves from the sides and you can still hear it. I spoke to the Property Manager who tried to turn it on me and said if I was 'sensitive to noise', I should move to a unit on the 2nd floor. I was already on the 2nd floor. This shows that they don't even read the noise complaints. The real reason they keep them there is that in the event that someone doesn't pay the rent, they can use that against the tenants. So, no real use of complaining. At one point, I asked a neighbor to turn down the subwoofers. And he started retaliating by playing loud windchimes. I recorded the video of it playing at 4 am multiple times. And both property managers agreed that it was retaliation. But did they help me? No, they charged me 1500$ to move out to a new unit. That was their solution. They could have easily prevented this solution by sending a note to the neighbor to be mindful of other tenants. The noise got so loud and I work from home I couldn't even focus. I was afraid of losing my job and even lost my job for a few months. Luckily, I got it back, but it was taking a toll on me. I had to spend hundreds of dollars on moving the furniture, 150$ to unmount and re-mount the tv, spent money by living in 2 apartments at the same time. And in the new apartment, they could have assigned me a corner apartment. But again, to my left - kids jumping on and off throughout the day and evening. And to my right some poor guy snoring. It's not his fault, because I don't think we can control snoring. But I had to sit in my bedroom till 9 pm. Then when the snoring started, I would sleep on the couch. This carried on for 6 months. Never once did they ask me if I was coping or needed any discount. I didn't dare ask, because I knew they didn't care. When I was moving out, instead of having the decency, to leave me alone, they didn't even give me enough time to fix any of the issues. They charged me hundreds of dollars for leaving behind dryer lint. I could literally have swept it up if they had given me even a day. But they waited till the very end. I don't even know if they performed an inspection because I never got the report before my lease ended. They also charged me for 2 brown spots on the counter that were already there. There was a maintenance issue with a heating coil that wasn't fixed properly, but they charged me for that as well. I just don't want what happened to me to happen to you. When you leave, immediately ask for the list of items and say you want it by say 3 days before move out. Be firm with them. And if this happens to you, let's go to the Better Business Bureau and complain about this. I'm going to do that after this review as well. Let this be the last of their predatory behavior. It's a sad world we live in, but there's nothing we can do about it. But what we can do, is to never live in Mallard Crossing ;)

WOW! I am so glad I read the recent reviews. I was considering moving back to Mallard after being…read moreaway about 3 years. No way will I move back here after reading these. What's so sad is that 3 years or so ago, I had exactly the same problems that people are still writing about. Screaming out of control kids, people with big open flames on balconies and patios, which burned down 3 apartments!, horrible traffic and trash issues and the smell....OMG! People are incredibly disrespectful when cooking and stink up your apartment along with the area. Thank you all for sharing your experiences. I have now taken Mallard off of my list of places to move. Listen to these other folks. It's not a good place to live. Again...sad to say the floor plans are great and the pool would be awesome if they addressed the people issues and dealt with it like professionals.

Nothing special, access to bike trail is nice. Never use the pool because there's always screaming…read morekids there. Manager isn't friendly and makes you feel like an idiot. Issues with hot water is frequent and they need more washers in the laundry room, expect to wait hrs to do your laundry.

This is by far one of the friendliest staff I have ever meet. Not only are they professional they…read morego beyond that. They somehow show you who they are as people. I was locked out of my apartment and they showed me beyond kindness. Made sure I wasnt hungry or thirsty. They made sure I was entertained the whole time while I waited for maintenance to come unlocked my door. Couldn't be happier that I chose this place to live.

Update in response to managment's reply:…read more Thank you for your response. However, I believe it's important to clarify several points for anyone reading these reviews. The alternative townhome was not offered at a "reduced rate" as a concession. It was less expensive because it was a different unit with different features--it was not remodeled and did not have the water view of the apartment we had signed a lease for. Offering a different apartment at its normal rental price is not the same as providing a discount or accommodation. More importantly, the issue was never simply the availability of another unit. We had a signed lease, planned an over-2,000-mile move from Washington to Ohio around that confirmed move-in date, and were notified less than 24 hours before move-in--while already driving through Illinois--that the apartment we leased would not be available. At that point, changing our address, transferring utilities, updating renters insurance, revising moving logistics, and making major housing decisions while in the middle of a cross-country relocation was simply not a realistic solution. Offering a different apartment on less than 24 hours' notice did not resolve the disruption caused by being unable to provide the apartment we had leased. A signed lease should provide certainty for both parties. Had we failed to uphold our obligations under that lease, there would have been consequences for us. When Harper's Point was unable to deliver the apartment as agreed, our only choices were to accept a different apartment, delay our move indefinitely, or cancel altogether. While I appreciate the acknowledgment that the situation was stressful, the response does not accurately reflect our experience or the practical realities of relocating across the country and receiving this information on less than 24 hours' notice. Characterizing the situation as simply declining another available apartment minimizes the disruption caused by not honoring the signed lease. Construction delays and vendor issues can happen. However, we began the leasing process in March and signed our lease well before our May 5 move-in date, giving ample time to prepare the apartment for occupancy. By Harper's Point's own explanation, the countertops had not arrived, the plumbing could not be be completed, and the apartment was not ready for move-in. Those issues should have been identified and communicated well before the day before a family's scheduled cross-country move. Waiting until less than 24 hours before our confirmed move-in--while we were already driving from Washington to Ohio--to tell us the apartment we leased could not be delivered is why this experience was so disappointing. A signed lease should provide certainty, and unfortunately, in our experience, it did not. Original Post: If I could give Harper's Point zero stars, I would. We signed a lease months in advance and planned our entire cross-country move from Washington State to Ohio around our confirmed move-in date. We were already driving across the country and had reached Illinois when, with less than 24 hours before move-in, Harper's Point informed us that the apartment we had legally leased would not be available after all. The reason? The apartment wasn't actually ready. We were told the kitchen installation wasn't complete, the countertops hadn't arrived, and because of that, the plumbing couldn't even be connected. In other words, they leased an apartment that wasn't habitable by the agreed move-in date. Think about that. You're relocating over 2,000 miles, towing everything you own, with hotels, travel, utilities, and your entire life scheduled around a signed lease--and the day before arrival you're told to either take a completely different apartment, delay your move indefinitely, or cancel altogether. To make matters worse, when we desperately needed answers, we couldn't even reach anyone by phone because we were told the office phones were unavailable. Most communication happened through text while we were on the road trying to figure out where we were going to live. We ultimately had no choice but to cancel because we couldn't continue changing plans in the middle of a cross-country relocation based on uncertainty. Even after that, we had to follow up repeatedly just to receive our $300 deposit refund weeks later. Delays happen. We were told repeatedly this was "out of their control." What is unacceptable is waiting until the last possible moment to tell people who have trusted you with one of the biggest transitions of their lives that the apartment they signed a lease for doesn't actually exist in move-in condition. A lease should mean something. Unfortunately, our experience with Harper's Point showed us that it apparently doesn't. I would never trust this property with another move.

My daughter was so excited to live here. Big mistake. Luckily the office people don't know how to…read moredo their jobs so the paperwork never happened. You would think in that area it would be nicer and more clean apartments with competent workers. Also , apartments should really be for young couples. Not people with a bunch of kids or a hangout for illegals. Unfortunately Probably that way in all apartments. Also, the apartment complex hey showed them was very dirty. The lady said we use general cleaners. My question would be are they blind? Dishonest people for sure. So glad they are incompetent I guess so as her paperwork never happened.

We just toured 49hundred yesterday, and knew our decision before the tour was over. Everything…read morelooked awesome and super clean. The staff, was not only incredibly friendly, but was on a first name basis with some of the residents. The gym looks really nice, as well as the tv room downstairs in the lobby. Maria was the one helping me at first. She was super helpful and was able to answer alllll of my questions. Unfortunately, she was not able to give us the tour but Jonah was equally as great. The model we are renting was not even finished being built yet, but he still took us to the location so we could see the view out of it. We haven't moved in yet, but so far we love it!

I am a current resident and feel unsafe. I've had two packages stolen from the mail room which is…read moreunlocked from the outside (it has key lock but it's generally open) and from inside the garage for anyone to walk in. I voiced my concerns to the management team both times my packages were stolen and they did not take it seriously, in fact they made it like it was my fault or immediately told me it was likely the delivery driver who stole it. When I initially alerted them with the first theft, the manager stated she would get back with me once she reviewed the footage, she did not. I followed up and she quickly made it seem like it wasn't something she was concerned with. The second package theft they stated they looked through 48 hours worth of surveillance, which is unlikely to do in the 45 minutes from when my complaint was received by their office to when they emailed stating they had reviewed all the footage. They suggested that I should have my packages sent to the UPS store across the street. When asked if they could at minimum put up signage stating there was video surveillance to potential deter theft, he told me "they just take them down" Overall, this is an environment where residents concerns are not taken seriously and instead made to feel inferior for even asking for assistance. Theft is occurring here and I'm sure I'm not the only one. I've read other google review with the same complaint from a year ago.

I don't have personal experience with Paradrome, but so far the reviews seem to be great and I look…read moreforward to speaking to Missy since she has made so many people happy I'm currently in a house that is soon to be sold and I need to find a place as soon as possible I have two senior Chihuahuas and I'm looking for something 1000 or under and it's seeming impossible ! I hope they have something available when I called them!

Missy is great. Also, if you have any issues they get it taken care of right away. My ac went out…read moreyesterday and it was fixed by 10 am this morning.

I lived at LCA for 7 years. Alecia & Sam are the dream team of Property Managers. They not only…read moremade sure that all of the amenities were in top working order. More importantly, they truly cared for the wellbeing of all of the residents. I lost count of the many ways that they went above their job descriptions to care for residents. They are what there isn't enough of today; real caring human beings. The Maintenance Team of David and Anthony are quick to respond to any maintenance needs. I only moved out because of my age and health. I would move back there if I ever find the Fountain of Youth.

lived here for 2 years and cannot say enough great things about it here! the management team is so…read moreaccommodating, friendly, and understanding. the maintenance gets it done fast! you really get a sense of community here with all the resident parties and competitions. only complaint is it's RIGHT next to a fire station so keep that in mind. the price is also very steep compared to competitors nearby, especially considering the size of the units. if you've got the money, this place is GREAT! 10/10