Recently had my vehicle serviced at this location and I did not have an excellent experience. I…read morewill say that the service advisor, Anthony, was polite and they were able to fit me in on short notice, which was awesome, but the praise ends there. I am not from the area so it was pretty frustrating that I started off my appointment by being given the incorrect address from their appointment reminder AND Apple Maps. They have apparently moved location and have not bothered to update their address on any of their marketing materials. So I had to drive completely across town and was about 10 minutes late for my appointment. Then, as I was sitting in their waiting room, a mouse made multiple dashes across the seating area. Yuck. After nearly an hour and forty five minutes of waiting, I was charged $275 for a tire rotation, oil change, and new cabin and engine air filters. If I knew I was going to be charged $70 in labor for the air filters alone, I would have politely declined. That seems absolutely ridiculous. Oh, and the cherry on top of this experience, about an hour into my trip, I ran out of windshield wiper fluid. They couldn't even manage to top off my fluids during the $5.99 "Safety Inspection" that I paid for. I'm not even sure they actually performed the inspection as I was not provided any results or information on anything. Unfortunately I had to get this service done before an unexpected road trip and this was my only option, but I absolutely will not be using this location for service again in the future. I would definitely avoid this place unless you like overpaying for half ass service. Very disappointed.

Sales team was good, but they sold me a truck maintenance issues. They had the truck in the shop…read morefor about 1 month out of the 4 months I owned it. A warning light kept coming on, and they kept returning the truck to me saying there's no issues. I had a blow out in under 1000 miles and had to replace all 4 rear tires, and then to top of all that, the caliper had a catastrophic failure and I almost wrecked before my first oil change. For a little more context, this was a dually they charged $48000 for. I never hauled anything with it, I drove it less than 2000 miles, it wasn't even due for its first oil change. And it was all light driving. I told the sales manager about the issues and he had the audacity to say that I was probably breaking too hard because the inspection was done correctly. He told me repeatedly to consult my warranty even though I told him it was clearly a maintenance issue. They had fired a Mechanic during this period for stealing and failing to do his job correctly. And he still wiped his hands clean and said they already "bent over backwards for me" because they picked up and dropped off the truck twice completely ignoring the fact they never fixed any issues. Like it's my fault their maintenance department is worthless. But the worthless manager in used cars sales explains a lot. Take your money to Lubbock. More honest, better service, better prices. I'm not even that mad over the $3000 I spent fixing stuff that shouldn't have needed fixing that soon. I'm pissed their gross negligence put a truck on the road in such bad shape it had the potential to kill me or someone else and failed to take any responsibility. Absolutely terrible. Never buy here.

***ZERO STARS*** I contacted this dealership through CarGurus.com. I received an email from Hunter…read moreEmfinger at 4:44pm on June 30th saying they had the vehicle I was interested in "available and on sale." Hunter Emfinger with Stanley Ford Andrews followed up immediately at 4:45pm. Hunter Emfinger confirmed with me that they still had the vehicle for sale and set up an appointment with me for 3:00pm on July 1st. I told him I had to drive 94 miles and that's why I was confirming the vehicle's availability. He said yes, and he would see me at 3:00pm on Saturday. I have looked online at hundreds of vehicles over the last few months. I would NOT have driven to Andrews TX from Lubbock TX had I not had a VERY strong interest in this vehicle. We have many more vehicles to choose from in Lubbock. This vehicle happened to be exactly what I was looking for. Me, my son and my 3-year old granddaughter loaded up in the car at 12:30 and headed to Andrews. We stopped for lunch and arrived about five minutes early for my appointment. I walked into Stanley Ford Andrews and told them that I was there for my 3:00pm appointment with Hunter Emfinger. They all looked very puzzled and a girl that works there went to get someone. A man came out (did not give me his name) and said Hunter had left early, was there something he could help me with. I told him about the vehicle I was there to see. He looked confused and told me they sold that vehicle and delivered it to another customer at 7:00pm the previous evening. Okay, it doesn't take rocket science to realize that if they delivered this car at 7:00pm, they already had someone making a deal for this car at 4:45pm the same day. I made it very clear I was not happy about this situation and told them that this is not the way to conduct business. It's not even about them selling the car to someone else. It's that Hunter Emfinger couldn't make time for a 10-second phone call to let me know that he made a mistake and the vehicle was sold. When you are in the customer service business, you better know customer service. This place definitely does not. They stammered and stuttered and brought the manager, Jesus, over and he said....Um. Um. Um. We can....we can...we can.... I said "You can't do anything," and walked out and drove all the way back to Lubbock. I don't care if they have good prices. Their selling practices are sub-par. I wouldn't give them a dime of my money now. I would rather pay a little more somewhere else. I'd buy from Reagor Dykes here before I'd buy from these people. And, that's not saying much. Just one more example of "typical" car salesman mentality...short on integrity and long on lies. I researched and researched for months to make sure it was the car I want because I can't stand dealing with car dealerships/salesmen. I always want to give the benefit of the doubt, and once again, I was not disappointed {sarcasm}. A simple, quick phone call would have avoided this ZERO STAR review. I could have been relaxing by the pool all afternoon instead of traveling four hours on the road FOR NOTHING. To top things off, I tried to leave a review on CarGurus.com for this dealership. It said I had already left a review for this dealership. Ummm, no. So, I'll leave this review on every social media platform I can find instead. Half a tank of gas later, four hours wasted, nothing to show for it and a very tired grand baby. DON'T GO TO THIS PLACE.

Went in for a first time oil change and on the way home all oil spilled out and oil in back…read morewindshield had to pull over and vehicle was towed

Got a great deal on my 2017 GMC Acadia Denali here. It only had 14K miles on it and had a fantastic…read moreprice tag! They gave me a great deal on my 2019 Nissan Kicks SR trade-in. The only issue that I've had is they told me the service department was closed due to the Thanksgiving holiday weekend so I would need to come back to have my car detailed. It's now March 1st and I still haven't been able to get my original detail done on my car. That really wouldn't be a big deal but when I took possession of the car, we discovered two large chips in the windshield before leaving the parking lot of the dealership and the dealership said they would contact me to come back when they had the parts in to replace my windshield. It's now been 3+ months and I am still driving around with a damaged windshield without my promised new windshield.

I contacted them for an estimate on some things I wanted done to my pickup and was immediately met…read morewith, "that's a cheap way to go". I asked for his recommendations and he made a few but kept interjecting, "this doesn't match your original request, this isn't cheap stuff". He offered a lift kit for all around and then added, "but if you still wanna be cheap, they have plain old just longer shocks that are cheap". Not a good way to earn business. I have 2 pickups I want done, but I refuse to be insulted in order to get them done. I'm now waiting on a quote from a company in Lubbock that has even offered me a 10% discount on a room if I take it up there for a weekend to be lifted.

From the owner: Carli Suspension Dealer Specializing in aftermarket truck…read moreand car accessories, truck suspension, exhaust and towing products. With over 40 experience in the aftermarket industry Suspension- Carli Suspension Dealer BDS Suspension Dealer Zone offroad, Fox, Bilstein, and more... Exhaust- Flowmaster, Magnaflow, Borla, Corsa, Flo-pro other- UWS, DeeZee, B&W Gooseneck Hitches, Weathertech, Weatherguard, RKI, Westin, Big Country, Bushwacker, Undercover, Retrax, Bak, Ranch Hand, Frontier, Road Armor, Iron Cross, Amp Research, Fass, Air Aid, S&B, K&N, Superchips, SCT, Curt, Drawtite, and many MORE!

Awesome guys. Honest. Helpful. Great customer service. Fast. And, reasonable…read more The tension pulls on my 2013 F350 froze up, causing my serpentine belt to break. The came and picked up my truck and had it fixed the next day, for half of what the Ford house wanted - and that included the towing. Next day service in the Permian Basin is unheard of these days. I was thoroughly pleased. I understand they have been in business for over 35 years. It's easy to see why. I highly recommend them.

I have gone twice to have my vehicle worked on. they do great work and I will continue using them.read more

Paul came out super quick, got our vehicle out of the busy parking lot, helped us get it on the…read morewrecker and delivered the vehicle ALL IN THE POURING RAIN. Plus did it for half the price quoted by other companies. Thank you guys so much. I definitely will call again if and when we need your services. Good people. Very pleased.

Predatory towing. Incompetence drivers and mechanics. Filthy yard and conditions. Poorly trained…read morestaff.

Steven Wilson brings so much knowledge, know how, when it comes to performance, suspension…read moreupgrades, wheels and tires, and much more. If you looking for the correct upgrade the first time, with quality install, this is your place.

Quality work, but poor service, even worse with following up on requests quotes. Horrible…read morecommunication with customers and within their own staff. More frustration than it was worth. Was quoted wrong in the first place, then when the work was done I went to luck up the vehicle and it was $1,000 more than I was told by another staff member, again poor communication. Still, I asked for another quote on a different item and work, but they never even bother calling me back, again, poor communication. Its very easy to see the pattern and you can almost guarantee that you will be left out of the loop on things, even if you do stay on top of them and the things being worked on. Again, not worth the frustration after spending thousands of dollars on things that were supposed to be an exciting and fun experience.