Sales team was good, but they sold me a truck maintenance issues. They had the truck in the shop…read morefor about 1 month out of the 4 months I owned it. A warning light kept coming on, and they kept returning the truck to me saying there's no issues. I had a blow out in under 1000 miles and had to replace all 4 rear tires, and then to top of all that, the caliper had a catastrophic failure and I almost wrecked before my first oil change. For a little more context, this was a dually they charged $48000 for. I never hauled anything with it, I drove it less than 2000 miles, it wasn't even due for its first oil change. And it was all light driving. I told the sales manager about the issues and he had the audacity to say that I was probably breaking too hard because the inspection was done correctly. He told me repeatedly to consult my warranty even though I told him it was clearly a maintenance issue. They had fired a Mechanic during this period for stealing and failing to do his job correctly. And he still wiped his hands clean and said they already "bent over backwards for me" because they picked up and dropped off the truck twice completely ignoring the fact they never fixed any issues. Like it's my fault their maintenance department is worthless. But the worthless manager in used cars sales explains a lot. Take your money to Lubbock. More honest, better service, better prices. I'm not even that mad over the $3000 I spent fixing stuff that shouldn't have needed fixing that soon. I'm pissed their gross negligence put a truck on the road in such bad shape it had the potential to kill me or someone else and failed to take any responsibility. Absolutely terrible. Never buy here.

***ZERO STARS*** I contacted this dealership through CarGurus.com. I received an email from Hunter…read moreEmfinger at 4:44pm on June 30th saying they had the vehicle I was interested in "available and on sale." Hunter Emfinger with Stanley Ford Andrews followed up immediately at 4:45pm. Hunter Emfinger confirmed with me that they still had the vehicle for sale and set up an appointment with me for 3:00pm on July 1st. I told him I had to drive 94 miles and that's why I was confirming the vehicle's availability. He said yes, and he would see me at 3:00pm on Saturday. I have looked online at hundreds of vehicles over the last few months. I would NOT have driven to Andrews TX from Lubbock TX had I not had a VERY strong interest in this vehicle. We have many more vehicles to choose from in Lubbock. This vehicle happened to be exactly what I was looking for. Me, my son and my 3-year old granddaughter loaded up in the car at 12:30 and headed to Andrews. We stopped for lunch and arrived about five minutes early for my appointment. I walked into Stanley Ford Andrews and told them that I was there for my 3:00pm appointment with Hunter Emfinger. They all looked very puzzled and a girl that works there went to get someone. A man came out (did not give me his name) and said Hunter had left early, was there something he could help me with. I told him about the vehicle I was there to see. He looked confused and told me they sold that vehicle and delivered it to another customer at 7:00pm the previous evening. Okay, it doesn't take rocket science to realize that if they delivered this car at 7:00pm, they already had someone making a deal for this car at 4:45pm the same day. I made it very clear I was not happy about this situation and told them that this is not the way to conduct business. It's not even about them selling the car to someone else. It's that Hunter Emfinger couldn't make time for a 10-second phone call to let me know that he made a mistake and the vehicle was sold. When you are in the customer service business, you better know customer service. This place definitely does not. They stammered and stuttered and brought the manager, Jesus, over and he said....Um. Um. Um. We can....we can...we can.... I said "You can't do anything," and walked out and drove all the way back to Lubbock. I don't care if they have good prices. Their selling practices are sub-par. I wouldn't give them a dime of my money now. I would rather pay a little more somewhere else. I'd buy from Reagor Dykes here before I'd buy from these people. And, that's not saying much. Just one more example of "typical" car salesman mentality...short on integrity and long on lies. I researched and researched for months to make sure it was the car I want because I can't stand dealing with car dealerships/salesmen. I always want to give the benefit of the doubt, and once again, I was not disappointed {sarcasm}. A simple, quick phone call would have avoided this ZERO STAR review. I could have been relaxing by the pool all afternoon instead of traveling four hours on the road FOR NOTHING. To top things off, I tried to leave a review on CarGurus.com for this dealership. It said I had already left a review for this dealership. Ummm, no. So, I'll leave this review on every social media platform I can find instead. Half a tank of gas later, four hours wasted, nothing to show for it and a very tired grand baby. DON'T GO TO THIS PLACE.

Went in for a first time oil change and on the way home all oil spilled out and oil in back…read morewindshield had to pull over and vehicle was towed

Got a great deal on my 2017 GMC Acadia Denali here. It only had 14K miles on it and had a fantastic…read moreprice tag! They gave me a great deal on my 2019 Nissan Kicks SR trade-in. The only issue that I've had is they told me the service department was closed due to the Thanksgiving holiday weekend so I would need to come back to have my car detailed. It's now March 1st and I still haven't been able to get my original detail done on my car. That really wouldn't be a big deal but when I took possession of the car, we discovered two large chips in the windshield before leaving the parking lot of the dealership and the dealership said they would contact me to come back when they had the parts in to replace my windshield. It's now been 3+ months and I am still driving around with a damaged windshield without my promised new windshield.

Recently had my vehicle serviced at this location and I did not have an excellent experience. I…read morewill say that the service advisor, Anthony, was polite and they were able to fit me in on short notice, which was awesome, but the praise ends there. I am not from the area so it was pretty frustrating that I started off my appointment by being given the incorrect address from their appointment reminder AND Apple Maps. They have apparently moved location and have not bothered to update their address on any of their marketing materials. So I had to drive completely across town and was about 10 minutes late for my appointment. Then, as I was sitting in their waiting room, a mouse made multiple dashes across the seating area. Yuck. After nearly an hour and forty five minutes of waiting, I was charged $275 for a tire rotation, oil change, and new cabin and engine air filters. If I knew I was going to be charged $70 in labor for the air filters alone, I would have politely declined. That seems absolutely ridiculous. Oh, and the cherry on top of this experience, about an hour into my trip, I ran out of windshield wiper fluid. They couldn't even manage to top off my fluids during the $5.99 "Safety Inspection" that I paid for. I'm not even sure they actually performed the inspection as I was not provided any results or information on anything. Unfortunately I had to get this service done before an unexpected road trip and this was my only option, but I absolutely will not be using this location for service again in the future. I would definitely avoid this place unless you like overpaying for half ass service. Very disappointed.

My wife and I have bad credit. So we ask 87 auto sales in big spring Texas to help us out, mind you…read morewe ask if we can trade a camaro in on the deal and they said yes, so we picked out to vehicles to buy from them and they said they would hold them until we received our 401k check for the down payment. So we stayed in contact with them the next Friday to let them no the check was gonna be late and they said sure you guys are OK, my wife even went in the office to do the credit application so all we would have to do is give them the money when it arrived, well they told her their boss wasn't there but would get back to us shortly, they never called so my wife called and said just tell us if we aren't approved and we will go look somewhere else instead he told my wife no need to your approved on the to vehicles no problem, well the following day we went to look to see if they were still holding our vehicles and they had put them back on the lot for sale. So my wife text the salesman and his response via text message said his boss told him he could only hold the cars for 2 weeks ok we are fine with that, Monday we got the check and called them to tell them it arrived mind you we were putting 16000 down for 2 vehicles, so we got a cashier check for the amount and we put full coverage insurance on both cars so we could drive them off the lot, 5 minutes later we received a text saying that there is a problem getting us approved. Wait you already said we were approved last week and we already had the cashier check and insurance and they told us sorry they won't in house finance us. What a crock of shit this car deal is a crook stay away from 87 autos in big spring tx don't get your hopes up on them.

Hey guys, have you ever wanted to buy a car that lasts only 3 weeks before breaking down…read morecompletely?! Well YOU are in luck! Stop on by to see the world's worst lemons (they know the vehicles are lemons) and most arrogant and pompous staff I've ever encountered. Selling "AS IS/NO WARRANTY" = a happy day for them because they just suckered some poor sap into a terrible car and deal. BUYER BEWARE!!!!

Back in August we bought a used ford expedition here. Had a great experience really enjoyed Daniel…read more Until he made the sale and quit answering us. He told us we had warranty on the car which needed up being untrue. I was having issues with the car so I text him and called him, he ignored me. I took the car back in because my air conditioner wasn't blowing cold air, they said I just needed a coolant refill so they did that. Here I am again with no air conditioner. I would not purchase another vehicle here and I feel that ignoring the customer with an issue is unacceptable.

Permian Ford. I bought a 2022 Ford-F250 Black Widow, on November 13, they promised to install the…read morefront camera by November 16, today is December 14 and I'm still waiting for the camera, very bad attention after receiving my $ 101,000 dollars. the worst Ford in NM, Today 14-12-21 they answered me (Marcella Mungia) if you don't like it, put a lawyer Permian Ford. Compré una Ford-F250 Black Widow 2022, el 13 de noviembre prometieron instalar la cámara frontal para el 16 de noviembre, hoy es 14 de diciembre y sigo esperando la cámara, muy mala atención luego de recibir mis $ 101,000 dólares. el peor Ford en NM, Hoy 12-14-21 me respondieron (Marcella Mungia) si no te gusta pone un abogado

I've been going to this dealership for service for the last four years now…read more They have been excellent, attentive, and very respectful of my time and my finances for maintenance of my Toyota Tundra. My primary service advisor is Carl Beale he has been outstanding to work with. He is very polite consistent and follows up with my service request as well as when the vehicle is completed then details all the work that's been completed. I have had experiences with the other service advisors and I think they're all very highly motivated and qualified to help customers at this dealership on Toyota vehicle assistance. The dealership is very nice it's clean and centrally located. Every time I've been in they offer a complementary coffee bar with danishes and sodas and water, so it's very it's a nice place to wait for your vehicle if you need to. They also have complementary driving services as pick up! Thank you Carl Beale Beckett

I was forced to put up $25,000.00 to purchase a vehicle. I had a good credit score, but they wanted…read moreme to put up $25,000.00. At first they wanted me to pay over $770.00 monthly for this vehicle. I finally got them to lower monthly payments to apx $400.00 but still had to put up $25,000.00. I won't ever do that again! No Bueno, Toyota, you're only looking after you and not your customer. Us people have to have a vehicle to get to work to make a living and pay bills. It's in our best interest to do what we have to do to have a vehicle to make our living. I didn't purchase top of the line, in fact it was a used vehicle. My significant other went to another location and you guys wanted $25,000.00 down and $800.00 a month for a 6 year old vehicle with 20,000 miles on it. ARE YOU KIDDING!!?? I hope many people see my comment and stay far away from you and it forces you to change your business practices. YOU'RE A BUNCH OF VULTURES!!

Very friendly, professional, knowledgeable, fast, and reliable in sales, parts, and service. Ford…read moreDealership in Kermit, Texas is the absolute best place in West Texas to buy your next vehicle or have one serviced. Sammy Carlton

For a place of business you would think it would be a non smoking building. I came in for a…read moreinspection. I had my 3 children with me. We were sitting in the waiting area and a mechanic stood at the counter smoking a cigarette. Not very family friendly if you ask me. I wouldn't take my kids in there again.