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    Napa Auto Parts

    5.0 (1 review)

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    5 years ago

    Fantastic customer service! Suzanne is the manager there and she and her staff are very helpful.

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    Stananco

    Stananco

    3.7
    (6 reviews)

    I have had a bit of experience dealing elsewhere with shops similar to Stan and LouAnn's…read more'Stananco'. It was usually a 50/50 chance of: a) actually fixing the problem, and b) getting it done for a fair price. I have purchased several pieces of equipment from Stananco. Each and every time, no matter who helped me (usually Stan himself), I was given their full, undivided attention. All questions (some pretty dumb) were answered fully, respectfully and with a smile. Zero pressure to buy--- alternatives were always presented, some more expensive, some less. Prices for their equipment are probably the usual prices you would find at other decent shops. However, I have had all of the equipment serviced by them, and they have always done a fantastic job, for very fair prices, sometimes with a little 'extra' thrown in unexpectedly. They are fast, and keep you informed. No issues, no drama, no stories. All of their staff are professional and friendly. I would recommend them to all of my family and friends without hesitation.

    Absolutely TERRIBLE customer service. I was told I needed…read moreto schedule a time to have brake pads replaced and I generously agreed to wait 2 WEEKS to bring in the vehicle. I arrived before 8am and by 5pm they provided the excuse that they didn't have time to even look at it. Why in the world would you advise the customer to schedule the service, plead to give the shop 2 weeks to honor the commitment and then NOT honor it at all and provide no real reason out side of BAD MANAGEMENT. If you cannot honor a scheduled service then why would anyone allow you to work on their vehicle. Great opportunity to open another auto shop in Jackson, HUGE demand.

    Napa Auto Parts - autopartssupplies - Updated August 2026

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