Napa has really upped their staffing and knowledge base lately. They redid the entire store to be…read moremore accessible and it's much easier to find the goodies you need. They are always super busy but so much faster service than before. They barely ever let me carry my stuff to the car if my hubby isn't there which I find to be very kind. We probably should have a plaque on the wall after building two drag cars and a fleet of vehicles ...we only go to Gaffney Napa. Plus We Stacy!

Josh is a legend and deserves triple the pay he currently gets, whatever that number may be. Best…read morecustomer service on the planet. Keep being cool as fuck Josh.

Good service depending on who is working, napa usually has what you need for your moderately…read moredifficult jobs. All you need to winterize your vehicle!

Bought a battery about January 2nd 2019 by May 6th it doesn't hold a charge anymore is a dry…read morebattery they won't exchange it they won't change it waste of money waste of time bad product used it maybe not even eight nine times

Call to see if they had a 12v heated blanket that plugs into your car. The guy was super rude on…read morethe phone. I stopped by and asked him where they were and he pointed at a dish rag size lap towel that plugs in. Will be shopping at Oriellys from now on.

Great customer service! They are only one in town with right…read more3 way rocker switch for my light bar. It was busy and counter guys were smiling and joking with customers! I will come here first in the future!

Always has the answer to any truck or trailer problems. Has almost any part on hand you would need…read moreor they will order it for you. Been around since the 80's, all staff has incredible knowledge .

terrible they didn't even answer and when they did they left me on hold for 15 minutes and never…read morecame back

Called about an engine. He said he had one and it would be a few days to get it $10,000. Gave me…read morethe details and mileage. I never heard back from him then I called Northwest in Anchorage. They have one on the shelf for 8500. It was the same details. Why lie to me that you have one if you don't? I've never had a good experience here. No one gives a crap about the customers. It's a disgusting business with liars and cheats running it. Go somewhere else. Try Northwest. That was a good experience.

Dan, you keeping your word and purchasing Eric's car could have been a blessing to both my family…read moreand yourself. The deal you were getting you definitely were coming out on top. The amount of greed you are demonstrating is unbelievable. You gave me your word his car was safe with you while I traveled. Now instead of my son learning sacrifice (as the $1,500 was for his football) he is learning a different lesson. I understand I should have never taken a verbal agreement. You have turned a blessing into something evil. How can you even enjoy Eric's car when you out right stole it from his widow and 5 children. I am in complete disbelief. This is the message I sent the owner of this business Dan Davis after he gave me his word my late husbands $15,000 show car was safe with him while I traveled out of town as he was not able to come up with the money before I left. We made a verbal agreement he would purchase the vehicle for $1,500 + all fees which is a heart breaking deal for my family but had made the decision we could not afford to continue to store it and Dan assured he would also love the car the way my kids father did. I called the office 3 times before I finally heard from Dan who then admits to me he "sent the car to auction". He did not try to contact me before he did this. Legally I am in the wrong for excepting a verbal agreement. Morally this is BAD BUSINESS.

Very happy with the service and care these folks take to help you out. Definitely recommend.read more

Called to get a new battery. They were sold out after the first cold spell but were able to get one…read morethe next day. Very friendly and solved my problem.

Toward the end of August I left our 1956 Buick Roadmaster with our long time mechanic so the power…read moresteering box could be rebuilt in Auburn, WA. The rebuilding was going to take longer than anticipated so the mechanic suggest I get a car cover to keep dust and rain off the car. I only had an indoor cover on hand so looked at four places in Fairbanks to purchase a good quality outdoor cover, which I thought I found at O'Reilly's Auto parts at 58 College Road. I purchased what appeared to be their best cover, also their most expensive. The mechanic and his wife made sure the car was dry before putting on the cover. The mechanics, his wife and other shop workers know the car finish was in excellent condition when the cover was put on the car. The rebuilt power steering box came in Thursday (two weeks later) and I was able to pick up the car Friday. When the called mechanic he was very upset as when they took the cover off there were scuff marks or some type of residue marks from the cover on many surfaces of the car including the hood, top, trunk and along the curve lines of the front and back fenders. Attached one photo showing the damage to the trunk. I did talk Friday to assistant manager Dakota at r'Reilly's. He found the transaction in the store records. His response was he had never had complaints on these covers. No sympathy, no offer to refund the purchase price or to compensate for repairing the damage. The only factor that changed to cause the damage was adding that cover. The box says there is a 5 year warranty for the cover and 100% satisfaction guaranteed. Apparently O'Reilly at 58 College Road in Fairbanks, Alaska does not believe in customer satisfaction. Hopefully the car can be professionally buffed out and restored. Don't buy a Rust-Oleum Never Wet car cover! Jeff Cook, Fairbanks, Alaska.