terrible they didn't even answer and when they did they left me on hold for 15 minutes and never came back

Called about an engine. He said he had one and it would be a few days to get it $10,000. Gave me the details and mileage. I never heard back from him then I called Northwest in Anchorage. They have one on the shelf for 8500. It was the same details. Why lie to me that you have one if you don't? I've never had a good experience here. No one gives a crap about the customers. It's a disgusting business with liars and cheats running it. Go somewhere else. Try Northwest. That was a good experience. read more

If I could give this company zero stars, well there you go! The only thing they do well is lie. My husband spoke with Patrick and told him he was in need of a steering column. He assured my husband they had one and it was in great condition but they were going to "open it up" and go through it. Numerous months later and I can't even begin to tell how many calls later, Patrick either wouldn't return calls or call back with lie after lie. The last lie was well our guy who rebuilds these has covid, waiting for him to come back probably tomorrow. He will go through it and make sure it's all done correctly then we will package it up and ship it out. He called back and said it was all rebuilt and ready to ship. With shipping it was 600.00. When we received it we immediately took it to our mechanic who had our truck for months taking up space. The mechanic calls us and says, "This steering column is no good it has never been rebuilt" he even called MSI and spoke with Patrick. Nothing was ever done. A year later we still have a truck that we can't drive and our mechanic is trying to find parts. Stay far, far away from this business. They are out to take your money. But will charm you with their lies. read more

Just FYI: MSI auto parts is the worst parts people I've ever worked with. They cheated, sold me parts I didn't need ( I should have done my research, but I was in a rush and I gave them the pictures they asked for, the YMM, and the VIN, they should have been able to do the job correctly. Who sells a diesel part to someone who is getting parts for a gas engine?!) they cursed my father out when he asked to return on a returnable part and refused to return our core charge. Worst parts experience ever. *** four or so months later... the owner just called me to complain about my review. ~unprofessional~ And told me that he was defending me when cursing my father out... I know my dad would never do that. EVER. He said he worked really hard to get the parts, great, you still ordered a part I didn't need and refused to return a core charge. And trying to turn me against my father is a sick ploy to try and get me to change my review. read more

Best parts people i've ever worked with. They were honest, gave me free parts i didn't even ask for (I did my research and it said they sucked, but i was all like, whatever yolo) they called my mother to remind her that I loved her, even though I truly deem myself to be a horrible son! Best parts experience ever. ***four months later...the owner just sent my mother flowers in the mail. ~#sweetheart~ And told me that even though I was a horrible son, there was still time to turn my wayward ways around and be the best son ever. EVER. He said I needed to re-evaluate my life priorities and find out what truly makes me happy so I can reach a sense of self-actualization. Trying to make me seem like a better son in my moms eyes is so sick nasty. read more

Utter trash, avoid. Anchorage glass place found a window for my van there. I ordered it. They said they would ship that day, be here next week. Next week? Nothing. I call. Oh, sorry! We'll ship today! Nope. Call again yesterday. Promise they'd ship that day and send me a tracking number. Nothing. I call again today, two weeks after my initial call. After being hung up on six times, I am frustrated. I tell James if they don't ship today I'll just cancel the payment because I'm starting to think they are fraudulent. He tells me that he'll just cancel right now and hangs up on me. read more

If I could give them a negative I would. These guys are shady even for junk yard and that is really saying something. These are notorious for ripping people off. They agree to buy your vehicle and then take your vehicle, but never send you the money. STAY FAR AWAY FROM THIS PLACE! read more

MSI is the best used part store I gave ever been to. They have many different parts and work efficiently to get your car needs. The employees and owners are very kind too. read more

Love to go to this place ! Their yard is well organized and I have found my parts easily. Yeah sometimes the guys in the office are a little grumpy but they deal in big volume and they are busy. I've been there about 10 or 15 times over the years and saved tons of money ! I pull my own parts so I cant give a review for parts pulling services. Probably the best value for used parts in Fairbanks ! read more

Three days to pull an alternator. I'm no mechanic and I pulled and tested mine in less than 15 minutes. On top of the slow service their customer service representative over the phone and in person has been rude every time I have dealt with them. I would head to Interior Auto Salvage over these guys any day as long as they have my parts. read more