I love taking my car here for tire work. They are fast, courteous, and quick to respond to any…read moreissues that might come up.

My daughter took her car in to have a winter tire put on as it was low on air. They stripped her…read morestud, charged her 180.00 to replace it and never put on her winter tire. They put the summer tire back on so if she would of been in an accident, her insurance would have been void. I took the car back down and asked about the bill and why they never put on the winter tire on. They told me they were too busy to deal with it that day .Basically told me to hit the road and she had to eat the bill.

Ripped me off. These guys charged 180 bucks for changing 2 bolts on one tyre and didn't even…read moreinformed me the cost. Be cautious.

We were staying in Fairmont and on a 'mom and son' day, we drove to Cranbrook for the day. On the…read moreway there, my tire low sensor went off, and I drove nervously watching it all the way to Cranbrook to see if it would continue to go down, but it remained a small difference. Nervous that we'd have a problem once back on the highway, we were driving by OK Tire, and I quickly turned in. I told them what the problem was and without hesitation, they took my car immediately to check and make sure it was safe. After a thorough check, they confirmed that the tires were fine and reset the sensor. When I thanked them and went to pay for the check up, I was told there was NO CHARGE! Wow! These guys know service and really went above and beyond to make a woman feel safe and put me completely at ease getting back on the road. Kudos and high recommendations for this OK Tire location!

I hit a pothole coming into Fairmont Hot Springs destroying my tire and denting my rim. I dealt…read morewith Mike and he went all the way to Cranbrook to pick up the only tire available in the Kootneys that would fit my rim. He also came in on Sunday to carefully massage my rim to the point that it would not only hold air, but get me all the way to Edmonton and back home to the Lower Mainland. First class service and I later realized that he only charged me for the tire. Thanks to his above and beyond service, my vacation continued successfully. Forever grateful Mike. Highly recommended.

I pulled up front as I was coming off the main thorough fare and it's a little tight parking but…read morenot really a problem. So I entered looking to buy 4 light truck tires ($800) and I was greeted by being informed to park at the back as car would need this parking spot. BTW my vehicle fits in a normal parking spot. I said yes sir and left.!!!

The timing belt on my car broke in December 2024. It took them three days to even look at it, and…read morethat was only done because I called. I was told the work would be done by the end of the day, but when I went to pick it up they said they needed a clamp for the timing belt and it would take two more days. When the work was finally done and I got the car back, the check engine light was on. The counter girl told me to drive it and if the light stayed on I should give them a call. I drove it for a few minutes and took it right back. The issue was finally resolved and I will never go back to this establishment! Complete waste of time.

Came through Cranbrook on our way home from our road trip holiday and stopped for ice cream. When…read morewe went to get back on our way, my car wouldn't start. A nice man named Cecil gave us a jumpstart and told us to go to Kal Tire to have it checked. Everyone was very polite and the gentleman that checked our battery was very helpful! Thank you, Kal Tire Cranbrook!

Heading home with a used 5th wheel we had just purchased privately. Had a blowout just outside of…read moreMoyie. Corey from Van Horne Towing showed up to save the day. Being new to 5th wheel towing, and travel trailers, he gave us some great pointers and suggestions as well as showed us an easier way to changeout a tire on a travel trailer. He called a local tire shop in Cranbrook to see if they stock the tires our trailer required and he let them know we were on our way. We turned around to head back to Cranbrook to replace the tires, Corey stayed with us the whole way to make sure we made it to the tire shop. Thank-you Corey for everything...

From the owner: Van Horne Towing is a locally owned and operated company that has provided prompt, courteous and…read moredamage-free towing services and roadside assistance to customers in the Cranbrook area and throughout the East Kootenay since 1958. Fully Licensed & Insured. We are proud to offer our customers great rates and friendly service. We are fully licensed and insured so you never have to worry about the safety of your vehicle. We offer a wide range of towing and roadside assistance services and have more equipment available to meet your needs than anyone else in the area. We offer emergency service 24 hours a day, 7 days a week for your convenience. Please contact us to learn more or to schedule service.

I can go anywhere and be ignored by the sales staff, especially here…read more Every time I walk in nobody moves.

Drove from Radium to Cranbrook, BC having made a 9 am appointment to have a recall fixed on my…read moreSolstice. We were combining this vehicle service trip along with a medical appointment to eliminate the travel and cost associated with two separate trips. When we arrived I was told that the appointment I made was only good for the front end service people and did not include service work by the shop. When I told the service agent that we had another appointment in the city he could care less and would not give me a service commitment until I provided all of my pertinent details (address, telephone etc.). I told him that he first needed to let me know when my vehicle would be looked at so that I could determine if we would have time to complete our second appointment (medical). He refused......so I asked for my keys back and told him we were now going to use Chalet Chevrolet in Kimberley from now on. We had stopped using North Star a few years ago because of poor quality service.....we will never be back now. I would not recommend anyone use this dealership.

Went there yesterday to wash my Impala and was NOT impressed. Paid $14.00 and only the top 2/3s of…read moremy car were washed. The bottom 1/3 was a filthy mess where all the dirt from above was washed down to. Will never go back, total waste of money!!

I get weirdly excited about touchless carwashes. They're neat and bring out all of my child-like…read moreexcitement. While this car wash has colourful bubbles and everything, my truck, which was covered only in dust and pollen, didn't even come clean of what my children had drawn into the dirt. Considering I paid $17 for the premium wash, I'm not super stoked. Not to mention that I've heard of patrons having gotten stuck, yes stuck, in this facility due to malfunctioning doors.

Rolling through town, my front tire on my bike was shredded from a week in the mountains. They got…read moreme a new front tire with no fuss and installed it with ease. Good people and good crew!