The place is terrible. I called and asked to return a brand new item that was bought a day ago and…read morewas told to come in and I would get my money back. Drove 45 minutes and was told by the lady with horrible customer service skills and has no regard to the customer that I was told wrong and they don't do return, only on broken items. Makes zero sense and they'll just take your money if you let them. I highly recommend other places over this place. You've been warned.

This is the place to go in this area! I went to most of the local shops and the service wasn't as…read moregood because I wasn't a vape aficionado . You never want to feel like an idiot because you don't know, that's the point in asking the people at the store!!!! A lot of the info is available online, but good customer service is worth commending. When I went to Vape Island, James was quick to make recommendations based on my needs. As a person new to the vape scene, I felt comfortable and have not had a bad recommendation from someone that is focused on the customer needs. Gave me a lot of pointers and tips to save money. Very helpful, made sure I understood the details of products I was considering. Not forcing a sake and very knowledgeable, always ask questions to assure he is meeting my needs. I highly recommend this location. They got it all and if not......James will find a way to help you. I appreciate his consistent good service and will continue to support my local people!!! You can call and get help as well, good people, great products, just go there!!!

Awesome place with an amazing selection of cannabis and vape products, No medical card.read more

Friendly environment and staff that is ready to help. They have an awesome selection of vapes,…read morejuice and cannabis products. Definitely worth checking out for all of your smoke shop needs.

Hands down the BEST smoke shop in Fort Myers…read more Merlin's Dream is more than just a smoke shop -- it's an experience. Every time I walk in, I'm greeted like family. The staff here are beyond helpful -- they genuinely know their products and take the time to make sure you're getting exactly what you need. Whether it's glass, vapes, accessories, or wellness products, they never try to upsell or rush you out. Their prices are unbeatable too -- seriously some of the best in town, and the quality of everything is top notch. You can tell they care about creating a welcoming, laid-back vibe while still being professional and knowledgeable. If you're in Fort Myers and haven't been to Merlin's Dream yet, you're missing out. This is my go-to spot for everything I need, and I wouldn't shop anywhere else.

I would highly recommend this smoke shop! The owners are really kind and personable people! They…read moreknow a lot about every item in that shops as well. Always quick to check you out and have so many sales. Cheapest prices I've seen and they have so many sales and deals! They also have a very large variety of products. I go there personally for mitras and they always have the new formulas and every flavor. Check them out!

I would never recommend this shop their website and door say 8 AM that they open that is completely…read morea LIE. Customer service that you would lie to your people who come and shop about what time you even open not reliable at all. Imagine somebody had work and they needed to get something terrible they are that they don't change the times.

This store is top notch from those in NYC, Maryland, Boston, and others I've visited in Fort…read moreMeyers! The staff is knowledgeable, patient, personable and accommodating! Whether you've been at for years or your first time stepping foot into a vape shop they treat you the same! My mother is somewhat of a newbie and they work with her each visit to find the perfect module, flavors, and coil so each pull is to perfection! The establishment is up to code from practices to signage, hygienic, spacious and has something for every aspect of the spectrum. They even call when something she wants comes back in stock-- that's exceptional customer service and beyond the standards of what is required. Kenneth (the assistant manager) is notable to mention as I trust him to assist my mother when I'm not around; he is the golden standard for going above and beyond, setting the tone for the employees and empowering them to do the same! I highly recommend this store over the neighboring ones and I restock each visit to Florida.