I just wanted to update this review to include a little info about rental payments! The management…read morecompany is now offering through a third party the ability to have your rental payments reported on your credit report. Great idea for those who are diligent about paying rent on time assuming that the management company does their part to report accurately and In A timely fashion (good luck with that!) and I'm not sure if there is an additional fee as My lack of TRUST for this company has prevented me from signing up. There are only three options of paying rent here.. check, money order, or credit/debit card. They charge you 25$ "convenience" fee if you choose to pay your rent using credit or debit card and the best part is that the site you use for these payments is NOT SECURE and states so!!! Ridiculous!! Not sure if I mentioned previously but if your rent payment is late there is a 160$ late fee!!! Could be a little more or a little less as it is left to managements discretion what they decide to charge you! I've spoken to several other tenants who are all expected to pay DIFFERENT late fees! I've challenged this discretionary fee and have NEVER received a direct response regarding their protocol when determining what they deem an appropriate fee. Shady at best!

If I could give this apartment complex zero stars, I would. I posted the following review on…read moreapartmentratings.com and felt so strongly about sharing this information that I'm putting it on Yelp too: I was a resident at Locust Grove for years. When I first saw it online, I fell in love with the place and I knew it could be home! It was kid and dog friendly, had great parking, spacious apartments, and a nice clubhouse and pool. In Nov 2014, the management changed from Quaker Group to Merion Group and let me tell you, the change was basically a death sentence for service and happy living in the community. Without any warning, all but one or two staff members who maintained the grounds were laid off before Thanksgiving with no replacements ready to maintain things like, trash pickup, apartment maintenance issues, you name it. The leasing office was totally overworked and, while the manager Patti tried to do her best to respond to constant resident requests, there just weren't enough staff members left on site to fix some major issues. And when I say major issues, I mean like frozen pipes breaking in the community, lights going out and leaving walkways pitch dark, dog poop all over the grounds since the pet bags weren't being refilled, trash accumulating all over the back of the buildings where it looked like there was a dump in your backyard. The list goes on and on - and they added a new staff member, Lori, who has no customer service skills and was actually more combative when receiving feedback/service requests than helpful. On more than one occasion (however hard I tried not to deal with her, sometimes she would be the only one there), she would blame things on everyone and everything under the sun (aka no accountability) and what I thought was really distasteful was that she blamed a bunch of issues on a former employee who "was no longer with the company because of it." How inappropriate is that? I wanted to tell Lori and Merion that their mismanagement and personnel issues are not the residents' problem - that is their own issue that they need to work out internally! TIP: Try to deal with Erika for everything. There isn't enough space or time to go through all of the dysfunction at what was once a nice place to live. There are subjective rent increases, water/sewer increases, and a lease agreement that is so overkill with legalese that I can't even believe it's the same place that I was living in since 2011. Here's the summary: If something happens and you signed the lease agreement, it's your fault. Even if it's not your fault, Merion takes ZERO responsibility for anything. So make sure you read all of the fine print. TIP: Ask to see a copy of the lease up front if you visit. Here's another fact: Different residents are being charged DIFFERENT INCREASES not on any scale or rhyme or reason. I was friendly with a lot of different families and each would tell me different amounts that they were charged (some nothing, some huge increases). Ask about it if you visit, seriously. I guarantee you'll get a song and a dance about how they calculate it by comparing against other rates, etc. Whose rates?? TIP: Ask to see something in writing that spells out exactly where they're getting these comparative rates, etc. before you sign a lease. Management. What a joke - John M., the one who so politely responded to someone else's criticisms on this review site used to sit in the back office of the clubhouse WITH HIS FEET UP ON THE DESK. I thought he was one of the leasing office's sons because he was so unprofessional and would be texting on his phone all the time. When someone told me he was a manager of the property, I didn't believe them! I had to look it up online before I believed it because he never engaged with the residents, even when he overheard issues being discussed in the next room with the leasing representatives! TIP: Don't expect John to resolve issues - not once did he send out anything to the residents when all of the staffing changes happened, when the grounds started looking terrible, when the residents were being displaced because of frozen pipes bursting - we didn't get ANYTHING from him. A resident told me that there was going to be a group meeting with John to discuss concerns about the community - and then it was cancelled and not rescheduled! Luckily, I was one of the few to get out before having to sign another lease. It was the best decision of 2015 and the more I hear about what is still happening, the better I feel about my decision to leave. Merion doesn't care about customer service. They care about bottom lines, cutting corners, and lying to residents' faces (for example, renter's insurance that residents were paying for and yet could not obtain a copy of the policy upon request). Here's my final tip to anyone that cares: Look for someplace else to live. You're welcome.

I tried to get in a lot of miscommunication. I think anymore all apartments talk with other people…read moreworking there no one knows what is going on. I remember them when i was little that is why i tried there. From before seems like they went down a little but growing up around this apartment complex I felt comfortable.I think every apartment complex has some issues with the buildings but most reviews i see is how people wait a long time for things to be done. I honestly looking back would try somewhere else but that is just me.

i'm writing this review cause i don't want other students to experience the discriminatiom and…read morehardship that i faced. if you're a student looking for a place to live: do NOT fill out a rental application for this place. they discriminate against students. even with a co-signer they will reject your application and guess what? your $100 application fee is non-refundable. so they basically steal 100 bucks from students. they are running a scam operation that victimizes students who receive financial aid. on top of that they will demand 1 year's worth of rent. yes, you read that right. 1 year (12 months) worth of security deposit is what they will demand from you up front. they are essentially violating NJ Security Deposit Law. i'm not sure how they're able to do this and how long they've been scamming students

I want to start off by saying that reviews for apartments almost always come ONLY when someone has…read morea bad enough time that they feel the need to scope out where to leave a review and make their complaints. Satisfied customers almost never leave reviews unless incentivized to do so. I, for one, have thoroughly enjoyed my time at Kingswick, and have only ever had pleasant experiences with both the office AND maintenance staff. The application process was simple, quick, and Joan at the office was very responsive to all of the questions I had (there were a lot). We had some issues where our air wasn't working too well, and within the week we had maintenance out up in the attic repairing the issue. It is an older complex, that is without a doubt. There will be issues, but every experience I've had thus far has been handled well. I'll certainly be renewing in the coming months.

Since the new management and ownership have taken over, this community has become increasingly…read moredifficult and stressful to live in. Tenants are expected to pay rent on time, follow the rules, and be respectful neighbors--but that same level of responsibility and urgency is not being shown by management. One tenant was without the use of her shower for more than three weeks due to a hot water heater issue. She is a cancer survivor and was unable to shower in her own apartment before and after treatments because management failed to provide a timely resolution. That lack of urgency is unacceptable. Now, another tenant is dealing with black mold in their apartment, and management is reportedly dismissing the concern by saying it is "not that serious," "poses no threat," and that testing "is a process." Mold concerns should never be minimized, especially when people's health and safety may be at risk. This is not how tenants should be treated. Good, hardworking residents should not have to fight to have basic living conditions addressed. Management has a responsibility to respond promptly, take tenant concerns seriously, and ensure that every resident has a safe and habitable home. Tenants are held accountable every month. Management should be held accountable, too.

Run down and neglected by Related property management. Bug and mice infestations. Broken…read moreeverything. Takes years for a repair. Office workers encourage maintenance to break lease rules. Officer workers also break lease rule. Will and has illegally enter apartments. The area manager will show up at your apartment, uninvited and without notice as an intimation tactic. I want to know who insures this place.

I walked by this complex for a showing, it's in a quite park like setting in Woodbury NJ. office…read morestaff really kind and I love that there is 24 Hour surveillance on the premises, saw one of the upgraded 2 bedroom apartments they were really nice beautiful kitchen, the property looks well maintained I have a family member living at bell lake and they said they are so happy being tenants there when ever they need something they call and it's done. The management company does a terrific job. So go over and see for yourself!!

bed bud bed bug bed bug bed bud bed bug bed bug bed bud bed bug bed bug bed bud bed bug bed bug all…read moreover i had to put in trash all my stuff so can move to another place this place is bed bug place and roaches after you finish sign up with them you can spend 6 months complaining about fixing stuffs nobody care about you except waiting to get pay on the don't go there you and your family won't be able to sleep with bed bug

Constantly rising rent and will keep all or most of security deposit.very expensive for what you…read moreget.very thin walls can hear your Neighbor walking around all the time.they also charge for parking in Garage. Run don't walk.stay away from this place.trash bins fill up in two days. We paid for wear & tear, but the appliances were replaced. We have a video of our walk thru.

It's amazing to me how this apartment building stays operational. The management is beyond…read moreunresponsive. This holds true not only for the (sometimes) on premise staff but worse yet, corporate will not accept calls and won't return calls after being directed to leave a message in their Voicemail system. Promises broken, NO follow up or follow through. All businesses should deliver good, if not exceptional customer service, especially one that caters to the Active Adult community. You'll not find that here at The Cove at Riverwinds. Run, don't walk... Check the other sites to view the many poor reviews on this establishment.

UPDATE: it has been 22 DAYS and they still have not fixed the AC!!! It is now August and peak…read moreheat.. My father has been a resident there for 13 years and his AC unit went out a few days ago. He was told that they will not be looking into it for another FEW WEEKS. It is the middle of the summer. Attached is a photo of the "ac units" they give to the tenants.. They charge a ridiculous amount for rent here, and the place is a complete dump. Please go down the street to Kingswick if you are searching in the West Deptford area. This place is run by people who only care about money and poorly kept. They can't even re-pave the parking lots that have crater pot holes in it.. DO NOT LEASE HERE!!!!

They sent me an email saying that I qualify for one of their apartments, when I show up to the…read moreleasing building, they didn't even give me a tour. It doesn't make sense to me how you can formulate a number online, send me an email stating that I qualify, just to be turned away at the door. So no I highly do not recommend this place

Poorly maintained property. Hot water & heat are continuously off. No communication by staff…read more Garbage all over & pot holes that will destroy your car.

Roaches, Mice, Leaking. Horrible apartment. Cicadas harass me. Would not recommend. 0/10.read more

By far these were/are the worse I've EVER lived in. Why? Well first off, l used to rented apartment…read moreC7 (to be specific) in the summer time my daughter was not able to sleep in her room for 3 weeks straight because there was a bad connection and "the brakers" kept messing up. When I called the office no one picked up nor any of my calls were returned so I decided to call the "after hours" during "office hours" and their response to my needs were: WELL UNFORTUNATELY THERE'S NOTHING WE CAN DO AS WE ARE ONLY RESPONSIBLE TO TAKE THE MESSAGE". It took literally 3+ weeks for the A.C. to get fix. Second of all the shower door is broken more like falling into pieces. The door almost fell on my 1 year old daughter and when I called to get it fix they told me the maintenance guy was going to fix it and guess what? The door never got fix I had to bring an outsider to fix the shower door SMH. The apartment door itself had to get fixed at least 4X because it wouldn't shut all the way and then I just gave up because instead of replacing the lock or fix the issue from start they just kept making a bigger hole to the wall. They also promised me they were going to paint my front door within a week of me moving in and well that NEVER happened. The walls are thin as wall paper. You can hear everything and anything and you will never be able to have 1 PEACEFUL night. And let's not vet into the parking or how narrow the parking spaces are. So if you have a new car I don't recommend you to park nowhere there because you will get your car scratch and bent from people opening their car doors. Last but not least, when I told them about roaches crawling on the bedroom doors within 3 days of moving in they told me that was "kind of normal" but they were going to look into.