This is the best veterinary place I've ever used for my cats. You will like how your animals are…read moretreated.

I don't k is what to think about this vet. We had them out,…read morethey were efficient with getting things done- not particularly spectacular with my scared heeler, but he's touchy. Fast foreword what the heck happened to pricing?..not even they know. Can you tell me the cost for (ex) cat checkup" well no not really" Huh ok so you cannot explain the quote of over $800 for our visit? Just a guess.."well I mean I don't have the price list here.." Ok thank you, I'm so sad I thought I'd found OUR vet. Honestly I believe they did not want to come to our area :-/

Had an appt. Got there early. I did ALL paperwork online before I arrived, and I was asked (as…read more"confirmations") the very same questions. I was early, and they did go ahead and put me in a room with my pet. Problem is it was a 1/2 hour past my appointment time, and I finally left the room and my pet to confirm my appt. I told them I'd wait another 15 mins (would have been 45 mins past my appt time). So, the front desk clerk (technician?) apparently went to the only doctor working that day, and the doctor said it's going to be more than 45 mins (past my appt time) -- maybe longer before I would get seen. Mind you, I arrived early and all my paperwork was complete. I told the tech that I'd go ahead and leave. They said, "Well, yes, we can make you another appointment." I said, "No, I won't be coming back here." I spent all that time doing the paperwork and packing my pet up to go to the appointment, and that's it. How would you feel if this happened to you? OK, I get it, you may have only one doctor there that day; however, you are all about texting/phoning the client, so, why didn't you give me text/call letting me know the situation (they had no shortage of people up front), and I could have rescheduled without having to go to the appointment, to only sit there all that time. My pet was in the carrier the whole time, and was more concerned about it than my time. There was no engagement with the techs up front. I had to do all the engaging and asking questions. Noone ever came to check up on me or anything until I started engaging with them (being proactive) 30 minutes into my wait. I will hopefully find a good, engaging, economical veterinarian for my pet, in the Chattanooga area. I will use Yelp to help me find the best that my pet deserves. I'm being generous giving two stars on this one.

Do not sign anything with these people. I took a dog here to be spayed and get a checkup. After the…read morecheckup the dog ran away. The spay surgery was scheduled but never completed. When I let them know the dog ran away they informed me I would still need to pay over $1000 for services they never rendered because I signed a contract. I have now been stuck paying a $70 fee to them every month for months. They will not stop charging me or refund my money.

We moved here with our two dogs summer 2021 and our first priority was finding a vet. We visited…read moreWhitesburg and then another vet based on recommendations for our previous vet. We chose Whitesburg because we were able to talk with Dr. Russell, be taken on a tour, and actually introduce our animals before they were seen. Within the first month of living in Huntsville our purebred Boston terrier began having some liver issues. The staff at Whitesburg were amazing at getting us in and caring for her. Dr. Russell took a conservative approach at her treatment (which I prefer!) and always offered detailed explanations. We also boarded our dogs here several times in the suite boarding. We trust the staff to give them lots of love and attention. Our other dog had never been boarded before and I was more anxious that he wouldn't do well. We were sent updates later on in the day to show they had settled in nicely. The only thing that prevents the 5 star is sometimes the telephone systems don't work quite as well- phone calls not getting through or phone calls getting dropped.

absolutely terrible practice. They have falsely diagnosed my dogs just to make money. And they keep…read moredeleting my communication however they have stolen $3000 from me and I will make sure that I will get it back. I have already reported them to the Better Business Bureau and they have yet to respond, which means guilty of everything. Do not go to them. They are terrible. They don't care about your they care all I care about is the care for our pets who are our humans

My sister and I both adopted cats from this Petsmart location and had a great experience! The…read moreemployee helping us was awesome throughout the process. My husband and I had stopped by to look at their cats, not expecting to fall in love with a couple of them the way we did. So much so that we ended coming back the next day with my sister and we each ended up adopting a cat. We adopted a little firepoint Siamese kitten and my sister got a friendly orange tabby cat. They gave us a coupon book that was very useful for everything my husband and I bought for our little kitty. Saved a bunch of money and we can still utilize some of the coupons for a free vet exam and pet grooming. Will definitely be shopping from this Petsmart for our kitties needs!

I don't know why I even tried bringing my dog here. Book an appointment for just bath n spa time…read more Show up for my appointment but the girl I booked with not even there. Having to wait for her to showed to work just doesn't justify that you need my services. If you can't show up on time then. I don't need to give you any business. Overall they said it would take a couple of hours anyways for a bath which I don't understand why bath time need 2-3 hrs. So ended up canceling my appointment.

Yes it was a new place for us and unfortunately had to put our Dog down but they really comforted…read moremy wife and son who brought Fran in

Dr. Sanders is the best doctor I've ever met. She knows her stuff, is extremely smart, very…read moreskilled, and will always do what is best for your animals. She is truly a kind and wonderful person above all else. She is supportive and understanding when difficult decisions need to be made. Her only flaw is that she doesn't treat humans! I love Animal Care Veterinary Hospital. They are always thorough and kind. My dogs love their visits. Thank you for being you Dr. Sanders! We are blessed to have you in our lives!