This review is long overdue. Their customer service was horrible. After hurricane damage, we were cautious and agreed on a set price in the contract--but the final bill was a few hundred dollars more. When we questioned it, the associate said, "It's Friday, I don't have time for this." Completely unprofessional and dismissive. Their mistake, yet we were treated like an inconvenience. Never again. read more

Nastar Roofing was contracted to replace the flat roof on our condo building. The project was delayed three separate times without any explanation. Their crew left debris and exposed areas of the roof during rain events, causing interior water damage to multiple units. Despite repeated attempts to address these issues, management failed to provide resolution or even return calls in a timely manner. Based on our experience, I cannot recommend Nastar Roofing to any property manager or HOA looking for professional, reliable service. read more

I had Nastar put a whole house roof in2021. I had no problems til after 2023. I hv a large leak in my garage now. Their receptionist Deanna is excellent and Kevin in service came out and I was looking to hear back from him BUT " a just a saleman" Joe thts wht he called himself is The reason i would NEVER DEAL WITH THS COMPANY. He needs a job where he doesn't hv to talk with customers. Wht a detriment he is to your company. read more

Do not use this company. Very poor workmanship and quality of work. Ongoing leaks since reroof in May 2023. Repairs made have resulted in more work for someone else to do. Not done properly. read more

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Nastar did a complete reroofing of my house after Hurricane MILTON, and the Tornado, my Lanai roof had to be repaired with new deck board, Joe was very friendly professional and didn't downplay anything, straight forward estimate, and we agreed to a start date, then after the initial tear off and peal and stick was down, I was called when the inspector would be out, then the shingles and roof venting was installed, again the inspector came out and gave his ok, so all in all I am very happy with how well and fast Nastar crew did their job, and the office Person was great too! Thank you Nastar. Also, Nastar did my roof the first time after Hurricane IAN. read more

Had some fascia damage for some time that needed tending to, they sent guys out the day following my estimate and had it done in four hours. A real knock up job, very grateful for their service. read more

Terrific company. Had a new metal roof installed June of 2024 with a beautiful result. Quality of workmanship was the absolute best. They started the project on time and finished on time as promised with honest pricing. Would definitely recommend Nastar to anyone looking for a roof done right. read more

They put shingles before passing dry in inspection so here we are still waiting for things to be finalized and pass inspection. This was beginning of February and we're in July read more

Nastar is the worst - their work is sub-par. they use the cheapest material including nails that rust immediately -they outright lie- I finally researched them now after the fact and they have multiple law suits against them. WARNING. DO NOT USE NASTAR- read more

Nastar Roofing - They left my roof half done before Ian and never came back - Roofing Near Me - Cape Coral, Florida

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Hurricane Ian destroyed our roof so we hired Nastar to put on a new one. They delivered 100% and more: very prompt, fast, efficient, friendly and all you could hope for. Thank you Nastar read more

NASTAR doesn't guarantee their work. Do not use them! They put a new roof on my house and somehow created a dent in the front of the roof (photo attached). It appears they used a warped piece of plywood. They will not fix the problem. Additionally, after they removed my old roof water was allowed to run into the house and flooded in interior. It cost me $2,700 to repair their damage. No response from them! read more

Nastar Roofing - Dip in roof on the front of the house. - Roofing Near Me - Cape Coral, Florida

We had Nastar out to our home to fix a leak in our roof. They have been back 3 times for the same leak, and now have stopped responding to calls, all after 2 separate managers said it would be taken care of. Today, the receptionist told us (sight unseen) that it's not covered because it's in a different place. It is not, it's the same spot. read more

We purchased a home with a new tile roof installed by Nastar. Even though the roof was only a few months old we knew there were issues but we were assured by Nastar that they would stand behind their work and the warrantee would transfer to us as new owners. It took four or five attempts but I think they have fixed the leaks and replaced the improperly installed and tiles broken during installation. The remaining unresolved issue is cracking and discolored mortar. The men sent out for repairs agreed that it is a terrible job. They said that Nastar fired the crew that did the job because of poor workmenship but they were not authorized to correct the problem. On this issue Nastar won't even return my calls. It looks like my next option will involve an attorney. https://www.youtube.com/watch?v=jmTaZvZ8P2Q read more

Replaced entire roof in 2016. All seemed fine. Recommended this company to my friends. So sorry. If you need repairs done you have a better chance winning the lottery. Their customer service is nonexistent. Just words ... nothing gets done. read more

Signed a contract with this place in August 2022 and paid the 30 percent down. They won't call back or return a call. Be carful everyone.

I love this company...Joe came out and gave us the estimate...nice guy. From that moment on everything was so smooth and on time...the office people are friendly and wonderful! Work was completed on time and the guys cleaned up very nicely. I'm very surprised that they don't have 5 star because to me they are the best roofing company and they deserve the recognition. Great job guys and would recommend them to all my friends. read more

Nastar Roofing - Our new roof - Roofing Near Me - Cape Coral, Florida

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Would never recommend to another homeowner. Work delayed for 8 weeks Lied about coming out and finishing job Several times. They never called me once, I had to call them and they gave me some fake answers. No customer service. After they get two thirds of the Cost for the Roof they string you along. When it's time for final payment, they tell you "Oh you owe us 400.00 more for bad wood repair. Not paying it. They say that's the way they Do it. Should have explained to me at the time. Their liars so how am I to believe them. Scam...... read more

I experienced some delays, but ended up speaking with the owner. He is a man of his word. We reviewed the facts, he accepted responsibility and the roof was installed within the week. I have worked in the construction industry for over 40 years, stuff happens! The difference is, the way the issue is resolved. This company does excellent work and in a timely fashion! I would definitely recommend this company to anyone! John C read more

I contracted with Nastar in Aug. 2022 and sent them my deposit which they banked. The contract indicated work was to be done, Oct. 12-14. Now, post hurricane Ian, many times I have emailed them and or spoke to them on the phone and requested that they indicate when the work would be done. They promise to call back, and never do. After speaking with a solicter. I sent them a certified demand letter, indicating I would be suing them for breach of contract and then the difference between their quote and the cost to replace the roof by another company. This is not a supply issue as they are currently roofing homes in my gated community. Do not just get your deposit back and let them off the hook for a legitimate contract. I refuse to be bullied. read more

So glad I referred them to my neighbor! I'm leaving the review for him because he's a little older. He dealt with Russell and was very entertained and even laughed a lot! The company did exactly what they said and even finished a few days earlier than anticipated. Thumbs up! read more

I would not recommend this company, we put on a metal roof a year ago and they are still coming back fixing leaks, now they diverted to leak to my launi, so I have my living room and outdoor ceiling ruined, I think its time to hire an attorney! read more

I would never recommend them to anyone, they were quick to come and give a quote, and I have no complaints with the timely manner in which the work was done. The problems come when you have two leaks and they will do nothing to fix them. They won't call you back, I have called five times and was told each time that someone would get back to me, it has been over a month since my first call and nothing has happened, no phone calls. It's obvious that they will not stand behind the work that they do. read more

I hired NASTAR to replace my roof after Hurricane Ian. I waited 3 months before calling to allow the rush of work to clear a bit since my house was dry with a tarp installed by the Army Corp of Engineers. NASTAR told me that they were being delayed waiting for the permit to be approval. Then after about a 5 week wait, they called to say they had the permit and would start the next morning at 7AM. While they were working, I noticed that there was no building permit displayed on site as required by regulations. None of the crew spoke English, so I called the office to find out where the permit was. I was told they would send a man out to collect the second payment from me and he would deliver the permit. He arrived, I gave him the check and claimed to know nothing about delivering a permit. He offered to go back to the office to get it and bring it back, I reminded him that the work that day could not be inspected without a permit hanging on site. A day and a half went by without the man calling or returning. Their office phone started being answered by the "answering service" although I had my doubts that it was just the office since one guy messed up and answered like normal then tried to cover saying he was the answering service...at 2PM! I called the county code enforcement office and found that no such permit was ever applied for. After calling NASTAR and leaving a new message with what I had just learned, they finally returned my call. She then proudly gave me the permit application number assuming that I would be satisfied. But I then told her that I just checked and they had only submitted the application an hour AFTER I told her that they had illegally started work on my house 3 days ago and that I would report them! This and more annoyed me enough to fire and report NASTAR. This is a flavor of what I am still dealing with with this company. Be careful! read more

Nastar Roofing was hired to fix my leaking roof. They never properly sourced the leak merely guessed as to where the leak was coming from and why. They ripped up some shingles slapped some sealant on in different places and my roof still leaks ...right in the same spot it always has. They were out two more times but once again guessing as to why the roof was still leaking...slapped some more sealant under the shingles... and yup still leaks. I've spent the last four months trying to get them to fix it properly and now they just ignore me. I'm sure they are hoping the one year guarantee on their workmanship runs out and they can tell me it's out of warranty. However...that's right... they never fixed it to begin with. read more

A week after our roof was badly damaged from Hurricane Ian , I called Nastar to give us an estimate and evaluation of our roof . The man, Robbie Fewox, came out and told us the entire roof needed a replacement and that he would tarp the whole roof and send photos of the damage to our insurance company for $3,500. I stupidly wrote him a check for the entire amount and a few days later, a few men showed up and spent about 45 minutes putting up two mismatched tarps and held them down with our broken tiles! I went to the office and they were supposed to come back and finish the job with more tarps to cover the damaged areas and put on sand bags, but they never did. We made multiple phone calls , sent letters to no avail, but finally an employee agreed to refund me half the amount. Was the job they did worth, $1, 750. ? Absolutely not, but I did not want to waste my time in court and go through the aggravation . I would never trust Nastar again. They took advantage of us during a vulnerable time and lied to us. Do not use! read more

HI.... Nastar installed a roof on my home in April of this year. I was told by BILLY that she would take care of my wind mitigation inspection after installation. I have made no less than 5 phone call to your office. For some reason I never get to speak to BILLY. I'M always told "I will leave her a message" I have spoken to Carley on at least 2 occasions once on 4-28-2018 and again 6-19-2018... I can not understand your willingness to allow this to happen. I want my inspection and I want it now. I am tired of dealing with this. Next step is state attorney general and reviews I'm sure you will not like. I am retired and can spend all day on the computer making sure Cape Coral knows how you treat people after you get their money. You know my email address. I have provided it to you every time I call. But since you don't seem to follow through with anything here it is again. THIS COMPANY NEEDS TO BE PUT OUT OF BUSINNESS. THEY ARE FLEECING THE PUBLIC.....BEWARE PEOPLE...STAY AWAY... I HAVE ALREADY FILED COMPLAINTS WITH BBB AND STATE ATTORNEY GENERAL read more

Well it's better late than never. ( install was May 2018) I had at least a half dozen quotes and went with Nastar Roofing. Once the job began they delivered what they promised. There were a couple of hiccups along the way but were remedied quickly. I can't say enough good things about this company. After almost a year since the installation, no issues, especially after our rainy season!!! Thanks again guys!!! read more

Poor quality, took me two months to get someone out there to repair uneven shingles from there whole roof repair. Would never use them! read more

In searching Home Advisor for a roofing repair I found Nastar Roofing of Ft Myers, FL WHAT A FIND. They were great, reasonably priced, prompt, and extremely competent. I can't say enough good things about them. I only wish all contractors I dealt with were half as good. Thanks Tony and Tony Jr. Charlie S Naples, FL Sent from my iPhone read more

They started my brother's project in March, and the roof is still leaking. They never finished and are very unresponsive despite multiple calls - horrible service. The roof is still leaking and instead of fixing the problem they send someone over a couple times who said they fixed it and then ask for final payment. And sure enough, the next rain storm, it's leaking. They should be ashamed as there is a new baby in the home and they have had a leaky roof since Nastar started in March. read more

Roof was installed in March and have been waiting for the wind mitigation paperwork. I've contacted the company and have spoken with Billie Lee countless times. Issues came up such as the pictures on the camera being deleted requiring them to retake the pictures. These pictures are needed for wind mitigation. Since March when the roofing work was completed she expressed that we would be getting the wind mitigation so we can provide it to our insurance company. Weeks have passed, many phone calls have been made and I now have to pay my insurance and have not been able to provide them with the mind mitigation proof they require. read more

I left 1 star because you can't leave it empty. This is the worst company. They repaired my roof 2 years ago and the same problem happened again only to be told"we are out of warranty " so I agreed and asked them to work with me on the price since they were the ones to "fix" it originally. NOT ONE PERSON called me back after multiple attempts , calling and stopping in. Basically ignored! Horrible business ethic!!! Stay away and find another roofer!! ******************************** read more

Still waiting on this company to get back to me on repairs... they claim they are trying to collect information from the people that worked on the house. Why.. well I have had two other inspectors in the attic for other things and they had concerns about the roof work reports and pictures were even sent to Nastar showing the unfinished work and missing product. Still no one knows what is going on.... DO NOT HIRE THESE PEOPLE !!! read more

NASTAR roofing was very helpful and courteous. They did very well communicating along the way. I would recommend them very highly. Joe who did the initial estimate was instrumental in making sure everything moved smoothly. The demolition was done quickly and I was impressed by how well they cleaned up. Good people, good company. read more

We hired Nastar Roofing to repair a roof leak approximately four months ago. We were advised by the salesman that in order to fix it properly, all of the tiles from the gutter to the peak of the roof would have to be removed in order to locate and fix the source of the problem. They sent one gentleman out and he worked for 4-5 hours and told us that the job was complete. With the next rain, the roof continued to leak tar. We called to report that the roof was not fixed. They sent out two gentlemen that time and they used our hose and a caulking gun to try and find the issue. Our roof continued to leak tar. We called multiple times and even stopped by the office to show them pictures. We were promised return phone calls that never came. When we stopped by, we were told someone would stop by to look at it again but could never be told when. Our roof is still not repaired. Perhaps if you're getting a new rough they're great but any sort of repair work, not so great. They completely lack any customer service. I would not recommend them to anyone. The only reason that I gave them one star was because I couldn't give them zero. read more

I had the worst experience with this company. Nastar Roofing was sub-contracted by a larger company to re-do my roof. My experience was a disaster from the get go.They were unprofessional, sloppy and rude. They made a mess of my front porch including, getting tar everywhere, breaking the tiles, and breaking yard ornaments instead of picking them up.When they worked on the area that had a leak,all the standing water dumped into my house and they said that it was not possible.Upon completion of their work, I had a hideous, uneven roof. The owner of Nastar had multiple excuses ( including the age of the house.....7 yr , guess that was wrong. When backed into a corner he finally told me " You have a leak proof roof, it is just the aesthetics" The company that hired them got them to replace 10 areas that were a problem but still leaving me with a horrible uneven roof.Thankfully I did not hire Nastar directly because the Company that sub-contracted them is on my roof redoing the entire job. I can not stress how horrible this company has been to work with and has had multiple complaints with the BBB read more

Nastar Roofing - This was the completed job! - Roofing Near Me - Cape Coral, Florida

If this roof doesn't leak it will be a miracle. If anything could be done wrong it was. They first shingled half my home in one color and the other half in a different color. They shingled over the fan exhaust hole. The valleys we're screwed up along with some problems with the flashing. Now, to be fair, I gave them the second star because they did come back out to fix all of our concerns. It did end up looking nice. The new soffit looks great, we had no problems with that at all. I was not happy that they had to fix everything because I feel that once you have to start sliding things in at a different order than when it is newly installed you are opening yourself up to problems. They were the cheapest, we hopefully got better than we paid for. I guess summertime will let us know. read more

I had a hard time even getting a roofing company to show up and give me an estimate for a leak in the roof over our lanai. The quotes I received were all over the map. The poor reviews on Yelp caused me to hesitate in calling Nastar. Call me lucky but I had the best experience with them. I received a fair estimate for the work to be performed. The workers showed up when I was told they would be here. They completed the work in the quoted timeframe. They cleaned everything up AND, the roof does not leak. I would certainly use them again. read more

I really don't even want to give these guys any stars. Made an appointment through Home Advisor. They tried to call me to get my address through Home Advisor the call never came through to me. When I contacted Nastar directly I received a call from Tony. He indicated he called me when I said I received no call he became agitated, yelled at me and hung up on me. Not exactly the type of person I want working on my house. Very, very unprofessional ! read more

My mother called them back in October of 2017 for a new roof quote after the hurricane! They came out and gave her a quote with no mention of money up front. Because of many damaged properties in Florida the insurance company took forever to get my mother her settlement to get her roof fixed along with some other items. She called Nastar roofing back and the gentlemen came out to reassess and gave my mother a new quote and told her that they were at least seven weeks behind, but she would have to put $4,000 to $5,000 to hold her spot in line! To me that's total bullshit! Holding someone's money for a minimum of seven weeks before you even start the job. When question about why the money up front the salesman from Nastar got up from the table and walked out of the house and left! Wow now that's really professional and if you ask me shady!!! He's lucky that I just left my mother's house a few days earlier to head back to Arizona! As I said above "Very Shady and Horrible business practice! .... BEWARE.... read more