My experience​ at Windham hospital today was excellent. I had never been to this hospital before…read moreand I went for outpatient services to visit a doctor and then go to Radiology . It started off that I was in the wrong building but was guided professionally and kindly by staff members where I needed to be . In my appointment area I was met with wonderful reception and called by the doctor's assistant when my time had come and she was wonderful . The doctor I visited was just great , patient , kind and knowledgeable. After I was guided to Radiology where that department also was terrific, the reception there and x-ray technicians did a wonderful job helping me . I was delighted from my first step in the building with everyone that I met and was so pleased to see such kindness and professionalism throughout my time there . Thank you Windham Hospital

I admitted myself to this hospital after my foot was broken in 3 places, and though the nurses were…read morefantastic and I recieved great care, the hospital chose a surgeon who was not covered by my insurance, leaving me with thousands of dollars to pay out of pocket. I specifically chose this hospital because it was in-network and was repeatedly assured that my care would be covered. I had never been hospitalized or broken a bone and didn't know that the hospital would claim everything would be covered but then assign me a surgeon I'd need to pay for out of pocket. This is suprise billing and is illegal under Connecticut law. This is deeply unprofessional and for those who don't know the laws and how to fight this, it's extremely predatory. If you are in this situation, ask EVERY TIME a new doctor or specialist comes into your room if they are covered by your insurance before accepting ANY care from them. This should not be something you need to worry about when you're hospitalized and they know exactly what insurance you have and who is and isn't in network. Either they are very incompetent, or they are deliberately screwing patients over. ​

I've visited this place multiple times for numerous reasons, and there are a lot of pros and cons…read more To put my review in context, I should note that after participating in a focus group on Student Health Services (SHS), I found that some of my experiences at SHS are common while others are not. STAFF The non-medical staff are a mixed bag. Not particularly nice, not particularly mean (though they can be). I never felt they cared for me as a patient, and often get the sense that they get frustrated working with ignorant students...which surprises me because shouldn't they enjoy working with students if they have chosen to work at STUDENT Health Services? I actually found the people in the insurance and records department to be much more pleasant to work with than those in scheduling. If you have the chance to work with the professional staff running SHS, you won't regret it. They are incredibly professional and love what they do. Too bad this doesn't translate down to the non-medical staff, who deal with students the most. The only doctor I've seen at SHS (for a legitimate appointment; I'll explain more below) is Neil Olsen, who also happens to be the only male doctor on staff at SHS. Dr. Olsen is friendly enough, though I sometimes got the sense that he wasn't listening to me, because he constantly interrupted me when I went to explain some symptoms that I was having. Nonetheless, he seemed to care about addressing whatever medical conditions were bothering me and was fairly comprehensive in my physical exam -- which is far more than I can say about other general practitioners. The woman who runs the Mini Laboratory is...interesting. She is very strict about a specific sign-in and waiting room process that isn't really intuitive, and she'll get mad if you don't follow it. She's very sarcastic and droll, which can either be amusing or grating, depending on the person. One thing that was frustrating about her was that she trained students to draw blood but didn't tell the patients that the student was the one who was going to draw until right before the drawing was about to take place. Needless to say, no one likes shaky hands with a needle. WAIT TIMES Another mixed bag. Coming in for an appointment during the summer, my wait time was 0 minutes. Coming in for an appointment at the end of the Spring semester, I had to wait 30-45 minutes past my appointment time to see Dr. Olsen. I was told that my wait time was a unique circumstance, but still. Wait times for the Mini Laboratory are anywhere from 5-20 minutes depending on who happened to have signed in before you. FACILITIES Archaic, and the staff will agree with you. Just deal with it. PHARMACY Alright, so here's the deal. If you want to utilize the SHS Pharmacy, you MUST get a prescription written by an SHS doctor. Thus, if you want to get a prescription refill, continuing from a prescription that was written by a non-SHS doctor, you'll have to meet with an SHS doctor to get the prescription re-written. I made the mistake of doing this, because my 3-minute meeting with the doctor who wrote my prescription cost me $20 in co-pay because it was deemed an in-network doctor's visit. I was so mad. The pharmacy itself is only stocked with a selection of medications. For the rest, you'll have to visit the nearby Storrs Drug or CVS (or some other options near Willimantic). For some reason, when I filled my prescription at the SHS Pharmacy, it was more expensive than when I filled it before at another pharmacy. Just another reason for me to avoid the SHS Pharmacy if I can. OVERALL There are a number of services offered by SHS that students have no idea exist. For example, counseling and mental health, X-rays, and women's health, to name a few. Plus, an on-call nurse at odd hours of the night is a great service to have. I would encourage students to become familiar with the services made available at SHS. SHS also frequently has flu shot clinics, in which free flu shots are given, FREE of charge, to students with a UConn ID. SHS doesn't advertise these clinics well, but be on the look-out for them in peak flu season. Ultimately, being right on campus, SHS is a convenient place to go for students. Especially with the new student health insurance plans, SHS visits could very well be free for the patient. For specialty services, be on the look-out for the new UConn Health Center clinic, opening in Storrs Center in December 2013.

Student Health Services at UConn is absolutely the worst and I would recommend avoiding this place…read moreat all costs, unless you're going to pick up over the counter medication at their pharmacy. To be more specific, my issue lies with one of the women who works there that I've had multiple times. These reviews are older stories (happened about 10 months - 1 year ago) because I didn't know SHS was on Yelp, or I would have reviewed much earlier, but the nurse to avoid has shoulder length gray hair (I'm not sure of her name). The first time I went to her with strep throat, she was unable to diagnose me and prescribed me "Popicles" (in correct spelling, popsicles). The second time I went, I had an appointment with her again as she was the only person available. This time, I was extremely sick and could barely walk across campus. I walked in and looked so ill that multiple SHS staff rushed at me because they thought I was about to pass out. When this particular nurse came in, she looked at me and walked into another room and talked loudly for at least 20 minutes about an annoying family member with another member of the staff, while every other nurse in the building was kindly checking in on me, as my nurse was busy chatting and was late for our appointment. When she finally met with me, she was unable to diagnose me and, after working with multiple other nurses, I was diagnosed with appendicitis, despite only describing my stomach pain as a 4 out of 10 (even I knew appendicitis would hurt more than a 4/10). They sent me to the hospital in an ambulance, despite my request that I go myself so my family would not have to pay the bill, where I was finally (correctly) diagnosed with strep throat that was presenting itself as a sore throat and irritated stomach. This second visit unnecessarily cost my family a lot of money in hospital and ambulance bills, and I have not returned to SHS sick since, as I know now that they are not helpful. I strongly recommend that if anyone is ill at UConn Storrs that they just go to Urgent Care and pay the $20-$25 copay, as they will at least receive average care, or that they just diagnose themselves on WebMD, which is probably more accurate. If I could recall the name of the nurse I met with I would recommend just making an appointment with anyone else, but unfortunately I do not, so I would advise that sick students go anywhere but Student Health Services.

Dr. Kipp Spencer is such a phenomenal doctor. He is the most caring and genuine person. He takes…read morehis personal time to help me. Dr. Spencer will be my Primary Doctor as long as he is in practice. He truly cares about his patients. Respectfully, Jeffrey Landry

I take my kids here and have been trying to be seen myself to get the referrals/authorization for a…read morecolonoscopy since my dad had stage 4 colon cancer. I've been trying to be seen since June and everytime the appointment approaches, they call and reschedule it out a few more months, next appointment is in April now, almost a year of trying. Generations is part of why our healthcare system is broken. I will probably die of cancer cause I couldn't get screened timely.

The technicians and NPRN did their job sensitively and efficiently. We had to wait a bit too long…read morefor the radiologist to read the results of an x-ray, but I was grateful to be seen and get a referral to a specialist.

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