I hired them to complete a new install on a new barn/shed, as the place has never had any power…read morethere. They knew what they were doing and helped me get the correct equipment and installed everything to my liking. I highly recommend them and will use them when I am hopefully able to build a new home, also.

Their work is good, I think. Their customer service is abysmal. They got me to sign a service…read moreagreement several months ago and I been trying since mid-August to schedule service. Every time except one I went to voice mail. I left a message each time, but received no call back. The one time I got a human was near the end of the day. He said he had to leave but would call me back the next morning. That was 2 weeks ago. No call. My service contract (which I cancelled this morning) was on a generator for my house. I live in Florida and it's now peak hurricane season. You would expect them to be particularly responsive now.

I have been working with Sam for over 20 years. I was so sorry to see him move from Connecticut to…read moreFlorida. He was a great asset to the Georgetown Woods Association. Whenever we had a problem at the Condo complex, we knew that he was only a phone call away. From broken Septic pumps to clogs in the main lines. It didn't matter if it was in the middle of the night or on the weekend. You can not ask for a more dedicated person to work with when you are having septic problems for yourself or a business. I have used him for both.

Nicholas was great! He was able to come out the same day we spoke on the phone! Communicated great,…read morevery efficient and super pleasant to be around while he worked! I had no idea what I needed for my TV mounting. Bought a Samsung frame TV which needs a recess outlet. I even had to call a tech at Best Buy and Nicholas spoke to the tech on the phone to figure out what it was I actually needed. He was super flexible with my request and I really appreciated it. Also pricing was very reasonable!

UPDATE: This guy isn't licensed to work in Florida! Don't Hire His Illegal Company!! I have…read morereported him to the state. On Nov 15 2023, I spoke with Nick, who promised me both honesty and professionalism. He was adamant about his "honest reputation", along with tons of experience. True sales pitch. On Dec 1, I paid a deposit of $104 and the work was scheduled for December 12th. Nick asked me my location and I gave him the address. He also asked me "which side of Live Oak are you on?" and I explained exactly where my home is. He told me the job shouldn't take more than an hour or two and he'd see me on the 12th. On Dec 12, 15 minutes before Nick was due to show up, he called me. He wanted to both confirm the appointment and to gouge me for an additional $150 for a "trip charge", because he said he "didn't realize" how far away I was. He claimed it would take an extra 90 mintues to drive here. (I drive to Lake City very often, it's 25 miles from here on a 60mph road, 30 minutes max) I guess he thought he could pressure me, but he simply lost all trust I had in his company. His website claims honesty and integrity, ... even claims he is a veteran... but this was not my experience with him. Nick told me explicitly that his behavior fell under his definition of "honesty", but it does not fit mine. I am also a veteran of foreign wars, and we do not treat each other this way. To Other Vets and customers: Don't trust him with your hard earned money! My desired solution: refund my $104 and leave me alone Responding here to Nick... I don't care about your other customers or how hard it is to run your business. Not my concern. I care about being gouged last minute, after 12 days of waiting. I'm sure you were very busy, but again, not my concern. Are you going to do the right thing and refund my $104 or do I need to take legal action?

Fixed my sunken pavers. Looks much better now. Fair pricing. I would definitely use him again.read more

Everyone in North Central Florida who has any type of plumbing needs, this is the ONLY business to…read morecall. Trenton is so mature for such a young man, and his business reflects it! From the very first call, to the completion of the job, Trenton will be 100% in communication, timeliness, fair price, and honesty in everything he does. There is nothing I could say bad about Dark River Plumbing, such a great experience dealing with an honest company finally!

Had Trenton of Dark River Plumbing out today to replace one toilet and repair another. He was…read moreprompt, fair and professional. Every thing was done in a workman like manner. I have found my plumber in the Gainsville Fl areaL

Great customer service and quality. So happy with the results. Devin gave us several options we…read moredidn't think about!

Also agree that the negative review should not reflect other documented experience with this…read morecompany. We had two units, modification of ducts, and return runs put in our older home By Air America (High Springs, FL). The team was efficient, professional, did a great job and completed the work in a timely manner. I believe in supporting local business and also believe that they have a vested interest to meet your expectations. In this case they surpassed my expectations.

8/16/2026, I called the office and spoke with Megan. She seemed to be very nice. I explained to…read moreher what my problems were with my A/C. She said she would get someone to come check it. My A/C was WORKING two days before I called Brandon but it was leaking water around the seal in the line inside my house so I had to cut the air off. Brandon came to my house within 1 hr. of me calling the office. You cannot beat that for good, fast service!! Brandon was very nice, easy to talk to and had a professional mannerism. He was very informative. The results of Brandon's diagnosis was the line outside was clogged with debris and my thermostat was bad. Plus he saw three other issues that he felt would not last much longer and advised me to let him order those three parts. So I did agree. And I even asked him about a service plan to have my A/C serviced twice a year by them. 8/17/2026, 7:30 a.m. Brandon returned with new thermostat. Temp in house was 87 degrees and set for 74 degrees when he left. 15 hrs. later the temp in my house was 84 degrees with ceiling fans on. At midnight temp was 80 degrees in my house with ceiling fans going. I had thermostat set for 74 degrees but it never did reach 74 degrees all day or up til 2:00 a.m. the next day *.18.2026. We are on the third day of my problems not solved. I am not too sure how long this new thermostat is going to work. There is no air coming out of 11 vents in my home, only 2 vents had slightly cool air, there is no cold air coming out of the only two vents that seem to be working. I don't know why the vents are not working as they have always worked with this same A/C. Brandon knew the air was not coming through those vents. My problem was not solved completely since my home did not reach 74 degrees 16 1/2 hours later and the air coming out was not cold air, just slightly cool air and 11 vents had no air. Brandon knew I only had air coming out two vents. I feel that he should have checked the vents to find out why the air was not coming in. I am not a happy camper! I need to pay for what I received which was a diagnosis, vacuumed line and seal it around inside line, I do not think I should pay for a thermostat that 17 hours later it still has not reached the 74 degrees I set it for. Something is wrong with that. I will gladly pay for what was done right. However, that thermostat needs to be replaced or the motor needs to be checked because it should keep running until the right temperature is reached or so I would think. I am not a A/C worker, so I do not know. When I tried to call them to tell them about the thermostat the phone rung and I was cut off. I heard the sound of it being picked up and then hung up. I guess they have caller ID. I tried to call the office later and it said all lines were busy call back later. I tried to call Brandon later and no answer. I am not sure what happened to 24/7. Brandon wanted me to do a review to help him even before he had the thermostat installed. I did write a good review but I could not get the review to go through. I tried three times. Now I am glad it did not go through. As I still have problems. I will be surprised if this one reaches its destination! I hope only this one is received as now I know the problem was not completely resolved. I feel that Brandon should have checked the other 11 vents to find out what was going on that no air was coming out of them. I do not like to give bad reviews. I like Brandon. He seemed like a very nice business person and professional. I am doubting that this is the company I need to go with. Brandon said I need three other parts for my A/C but now I am questioning that. I think I need to pay for the work that was actually done and the service fee for coming to my house and then I need to move on. If the thermostat does not reach the 74 degrees it was set on, then I will not feel that the thermostat is something I need to pay for if it is not doing what it is set to do. I had hoped I would love this company and I proved that by letting Brandon order the three parts he says I need before the ones I have go bad and by taking out a service plan to have my A/C checked twice a year with them, however, my plans are to move on so I do not need the parts nor the service plan since my intentions are to not stay with this company. At this point I will not recommend my family nor friends to go with this company,-but I do no want to let my bad experience influence your choices. You have to go with what your gut tells you to do. That is what I done, I was wrong! !!! I hate that. I really wanted to have a good experience with this company. In the reviews I saw good things were said about Brandon and his work and that is why I chose this company. If you go with this company I hope they never hang up on you. And I hope the work they do will be completed.

We had an emergency after hours at my home, For the people came out, and worked hard to get our…read morelights back on as soon as possible. They also came back to follow up and make sure we were okay. The price was competitive and true to the original quote. I would utilize their services again.

They ran a new line to establish an outside electrical outlet. Quick response. Did a great job…read more Would use them again if needed.