Do not rent from this National location! This is a privately owned rental company, Platinum Motors Corporation, who likely also owns a body repair shop. Fortunately, I documented both my checkout and return with videos, otherwise they would have dinged me with phony damage charges. Had to follow-up with the corporate office, who were very helpful by the way, before getting my charges refunded. Took over 3 months but I finally got my money back. I will rent with National again, but not through this location. And I will always check with Yelp prior to renting any car in the future. read more

Rent from national all over North America and I always have problems in Regina. On 2 instances National corporate told me the manger would be reaching out to address my problems. Both times they never did. National has made leaps and bounds in improving customer service. This location must have not got the memo read more

It is unfortunate that I am struggling with a rental I returned weeks ago. I returned said vehicle in perfect condition on Wednesday morning 7:30 am on July 27, 2022. I got a call 30 hours later informing me there is stone damage to the windshield and I have to pay for the replacement of it. The assistant manager I've been speaking to first said "It can be filled so you just need to pay $130." But now he is saying that they filled it and the crack got worse so now I have to pay the $500 insurance deductible for the full replacement. This is totally uncalled for and unfair. I returned the vehicle on Wednesday morning. They are calling me Thursday afternoon. 30 hours later. I am not responsible for any damage occured to it between the time I returned it and the time they called me. And yet I am being forced to pay for the damage that I did not even do, and threatened that I will be put on the DO NOT RENT list. If you treat your customers like this and not trust the customers word that it was in perfect condition when it was returned, I don't think you're a reliable company. The fact I didn't get a same day call (or even a few hours after the rental) says a lot. The damage was done by them and they are trying to cover the cost by putting it on us. read more

I can understand the challenges with people and products, post Covid, but to offer a rental car, in Regina, Saskatchewan, w/o a BLOCK HEATER, in DEcember, seems a bit silly. The air temp was -35C. There was wind. It was colder that -50C. No kidding the car would not start. Still waiting for a call-back from the roadside service provider (Nissan) for a non-responsive vehicle. It was a very interesting experience, for sure. read more

National rental car has been good to me for as long as my travels have been since 2009. This time wasn't any different when I choose to fly to Regina, Saskatchewan, Canada on a recent weekend in September 2015 and rented from them. National Car rental here at the Regina international airport in Regina, Saskatchewan was like a small town operation. Given that they didn't have a huge inventory based here in Regina and competing with the other car rental companies here, It was nice to just be in a small rental car lot without the complexities of being in a metropolitan area and be flustered with all the stuff associated with it. With that said, I arrived here on a Friday night around 9pm. After clearing customs, there was a National agent there to greet me in the terminal, next to the baggage claim. Maybe it's because they had my reservation on the computer that evening and needed someone to be there. Who knows? Whatever the case, the check out process was quick and to the point. I was out of there within less than 10 minutes. Valid Credit card and a valid drivers license is all you need! The service here was professional, quick, and positive. It was nice to have rented a car here in Regina, SK from National rental car company. I got a free upgrade, as I was told, which I thought was pretty dope. I also bought the loss damage waiver, just in case something happens out there along the roads. Those things can cost an average of $25/day, which can be valuable, if you don't have personal car insurance or credit card that has such a policy on it. It helps to buy it directly from the rental car company, just to skip the hassle of being the go-between, just in case something were to happen. The car I got was a Nissan impressa, I think. It drove like an 1990's Toyota Corolla, which was kind of nostalgic to me, since I had one way back in the day. No complaints about the car and how it drove. Just wanted to do my thing without any incidence on the road. The return process was a little weird. Being that I parked / returned the car at 4:30am on a Monday morning, there was nobody to greet me in the parking garage or the rental car desk inside the terminal. So, the sign on the counter told me to just drop the car keys in a slot at the front desk and I was on my way out of Regina, Saskatchewan, Canada that morning. It also told me to note the mileage and gas level on the car, but I didn't have any form to fill out, nor that they didn't have anything on the desk. So, I just dropped the keys there and hopefully someone from National car rental company will just check the car back in and record the necessary information for the next rental. While that wasn't uncommon for smaller airports to do that so early in the morning, I thought it wasn't too unusual to have that. Still, it was a positive experience and transaction here at National Car Rental, renting at Regina Airport in Regina Saskatchewan. Feel free to price compare and see what deals can be had for you. Recommended if you need wheels for your stay in Regina or wherever your travels tales takes you. Support local! B+ read more

Horrible Customer Service wish I can give No star My manager left a pair of Burberry sunglasses, called to talk to someone, said they found it, promised to UPS back to the US to me, didn't get it after 4 days, called again, told me only the manager has the access to anything that customer left, finally found a pair, charged us $47 for next day UPS, and it was a wrong pair!! I admit part of it was my fault that I didn't ask what glasses that was when they told me they found it, they at the same time, should have also asked me if that was the right pair. Anyway, they refused to bear any shipping cost, that was fine, I asked for the invoice for the UPS charge so my manager can get the reimbursed, I have emailed/called many times, all i was told was, only the Manager has access to any billing related, they had no idea if or when she would be in. Still no call, no email, no reply. Crappy service, try someone else if you need a rental car. read more

Reserved my car 2 WEEKS PRIOR to my arrival and on arrival at the counter I was told they had no cars available!! Huh? You dont know how many reservations you have at the start of the day?? Bad bad management!! I am still waiting for a car after 30 minutes!! I am in a time sensitive business and this waste of time is just not professional!! I'm not happy and will NOT use NATIONAL CAR RENTAL again!! If I could give ZERO STARS I would!! Dont use this car rental location, get a taxi, it will save you time!! read more

Don't Ever rent from this location. Worst Customer service anyone can ever experience. My bill went from 70$ to 500$!!!! This location is privately owned and are experts at scamming people. I tried contacting national car rental head quarters however they cant help with anything related to this specific location. They have different rules and regulations than all the other national car rentals across the country. I placed several complaints and requested to speak to a manager multiple times over the past 3 weeks. Never was I able to reach him/her nor was I ever called back. I'm an executive Elite with national and rent a minimum of 8-9times bi weekly across Canada. If I faced such treatment here, ask your self what would happen to you! Please avoid this agency unless you want to go through a nightmare. read more

Was charged 3 times the amount I owed and it took 2 months, lots of phone calls, and a 2 month headache to get reimbursed. The manager who looked after the issue initially continued to say it was my credit cards fault (it wasn't). The customer care centre was very helpful but couldn't issue a refund on this agencies behalf. Was never compensated any credit card incured interest charges. And the balance sat for two months. After threatening to contact the bbb they finally looked into it and issued the refund. Will not be renting with them again. read more

DO NOT RENT FROM NATIONAL CAR RENTAL, ESPECIALLY IN REGINA, SK!!! My wife and I rented a Mini-Van (Kia, Sedona, with 50km plus on the odometer) from National Car Rental in Regina, SK (7-10 Feb 13) to accommodate our family of six. I normally don't take out the rental insurance because I have excellent car insurance, but with minus temperatures, road conditions, and the counter assistant's recommendation we took out the only extra accident insurance offered with a $500 dollar deductable for peace of mind. Prior to leaving the lot we conducted a visual inspection of the vehicle utilizing the form given, which documented only a few minor scrapes and dents, typical of a car with this amount of use. The Mini-Van ran perfectly over the four days of use. When we turned the vehicle in there were no parking attendants to go over the vehicle with us. We parked in a provided space writing down the kilometers used (360 km) and did a walk around to look if there was any additional damage from the initial inspection (there was none). We settled the final bill at the counter with zero problems. When we returned home to Washington State we had received an email from National with six photos attached. These photos displayed the same scrapes and dents previously noted during the initial inspection. National stated that they had charged my credit card the $500 deductable, because this was new damage. I should have been a little suspicious, because I had originally reserved an SUV, but a few days prior to arrival I received a phone call stating that it was unavailable due to being in the shop for body damage repair. I am sure that there must be others who have had similar incidents. I will never again recommend or rent from National!!! read more

I have been overcharged by National and since Oct 13 they did not respond to my inquiry until I contacted Regina Airport to get some information from them. West Jet quoted me a rental fee of 127.99 and referred National as a rental. Included in this fee was the extra charges and taxes but National billed me for all the extra fees and taxes and charged for an extra driver even though they selected and listed only one driver. Not a company to deal with. There was no response from them until I contacted Regina Airport. read more

National car rental has everything from a tiny Micra to a large Titan and even 12 and 15 passenger vans. Angela Dodge is the most amazing manager and will go above and beyond to ensure your happy with your rental vehicle. read more

At a small international airport with not too many flights arriving at one time. All the other rental counters were staffed with those eager to rent vehicles to those who just arrived on this flight. I had to wait for 25 minutes for a representative and only came to counter after I had to go into the parking lot looking for him. 20 minutes prior, the Avis rep told me that he had stepped out and would be back in 5 minutes. This is not customer service on any acceptable level at 10:30pm at a small He claimed he was outside with cars he would have seen the plane because we were at the last gate and I could see my rental car from the seat on my plane. read more