The one thing I can say about this company is that they don't hide behind loan advertising and get straight to the point of debt settlement, relief, restructuring programs all the same vs debt consolidation which is a actual loan. The pitch is the same , how would you like to pay less debt each month ? This company sent me a letter in the mail and I discarded it. read more

What ever they are showing on their side of things to what I see on myside are not matching up. If they are wanting my business one would thing they would do a better job. read more

long story short. After 2 years of following the program I was told that I needed a personal loan due to racking up late fees which they had told me to do. I had 25000 of debt enrolled. the loan was for 14000 through Reach. The APR is 26.9%. I will be paying this off over 6 years. I will be out of pocket for $33000 plus what I paid to National Debt Relief. This is a total rip off and due to being desperate i fell for the trap. Satisfaction Guaranteed. That's a joke. I will be 82 by then. the worst mistake I ever made. Stay away. read more

Horrible do not use a debt consolidation company Work it out yourself I'm not saving anything After working out a deal then adding their fee I'm paying the same amount What's the point Do it yourselves!!!!!!! read more

I had signed up for this program in October 2024 as I was under the impression this was a government approved debt relief company. They took all my info and immediately got me a settlement on 2/3 debts i owed, but stalled over a year on the 3rd one. I kept forwarding all my notices as I was told and they assured me "they were working on it." Right around me surpassing the year mark in the program, they told me I was low on funds and they were going to set me up with a consolidation loan through their partner, Reach Financial. Now that they had purposefully tanked my credit score. i had no other option to get good terms elsewhere. It was at this time i also discovered that the $ i was setting aside every month (roughly $600) to give them to go towards my settlement amount was mostly being kept as junk fees for themselves with a small portion going towards my actual debts being settled. I knew they'd be collecting a fee because they need to make $ too, but I felt taken advantage of and bait and switched after they basically stole 90% of the funds i thought i was putting aside to help get myself out of debt. Now, I find myself basically back where I started if not worse off. read more

My Mother has had nothing but one aggravation after another with National Debt Relief. I'm tired of listening to my mother battle an incompetent staff. Constant contact changes without notice, raising payment rates by double without approval. Ignoring requests to speak to a supervisor. A woman by the name of "Joe" got my Mom so frustrated she went into A-Fib. I'm shocked at the lack of consideration and false courtesy. Ignoring request. Either they have bad upper management or just a round of incredibly unprofessional and low IQ individuals. What an embarrassment. I will not refer them to anyone. read more

this company will their fees on top of you so hard that you will end up paying teeny tiny payments to your creditors only after they take the majority of their fees if not all of them in the first and second month then they'll call you and offer you some predatory loan that they can't give you terms of conditions that you can somehow agree to over the phone for some undisclosed amount while threatening you with interest rates that charged off credit cards simply cannot charge you so it's unreal to me that this company has as good reviews as it's I'm assuming it's because people are so excited. They started to deal with their debt. It's day one not after a few months and they realize just how shady this company . read more

Everything there is so much wrong so much not disclosed . They don't tell everything about your loan. They charge 25% on your paid credit card so you really are paying it of and a fee. Other companies have a standard fee. read more

They take extra money from you and don't give it back. They had somebody else pay off everything.And they still didn't give me any.Refund

This has been a terrible experience. They tell you that they'll help you consolidate. They don't tell you that you have to create a new account (BETR LINK) that has to have a huge amount of money deposited before they DO anything. They'll talk your ear off and tell you how sorry they are that your creditors are demanding payments, etc. Then when you get sued, they start to get something done. This system trashes your credit rating. Still stuck and it's been a year without results. Do this yourself or ANY OTHER DEBT RELIEF company. read more

I started the debt relief program. July of 2024. Now November 2025 having to file bankruptcy cause it hurt me more than it help me. In October one of my creditors tried suing me because the program couldn't get them to go alone with the program. So October 2025 they came to me saying the one creditor want more money. My debt went up $3000.00 and wanted to increase my monthly payment. So the NATIONAL DEBT RELIEF PROGRAM IS HORRIBLE. Hurt me didn't help me one bit. read more

Would NEVER do business with them again. They always have their hands in the "cookie jar." I have deposited $975. They have only paid one creditor $100. The balance in my account is $137.85. The rest they have taking in various fees!!!!!!!! I am LESS than impressed with the way they do business. read more

Get unwanted harassing calls 3 to 4 times a day claiming to represent National Debt Relief. They have been instructed that this is a private number, and on the do-no-call-list, and they need to remove the number from their call list immediately. This has been going on for over a year now. Todays call at 11:15 am PT was no difference except this time the caller got belligerent and vulgar, and then went on he told me to stop calling his number, but he was informed that he called me!! At which time I requested his business address and phone number (he gave me 180 Maiden way 30th floor, New York, New York - phone number 315-208-3232) at which time I told him I was going to report this to management, when he then told me to "Go Fuck Myself" and then hung up. Need to get the FBI, Consumer Report, or the BBB to investigate their business practices and shut them down. ANY ideas ?? read more

One thing this company doesn't tell you is that if you sign up, you will have to give up your credit (ALL credit) while the company negotiates with your creditors. The reduction you get the company gets as a fee. You are not a person to them, you are a number, and they make money off you. Creditors can still send you to collections if you are 90 days or more late, although the company is supposed to protect you from that. So, yes, they may be able to reduce your debt, but I was angry that the CEO of this company makes like $400,000 or more, plus perks. They make money off your suffering, but what they really don't tell you right away is that you will have to go YEARS before you can get credit again, and I can tell you that it is hard to quit credit cold turkey. You'd have to pay your consolidation loan debt payment, and then cash or debit for all your other expenses, and that is a very difficult adjustment. Take it easy. read more

I have read some of these comments and it sounds like a lot people have had a hard time with this company but maybe I can shine some light here as I am a customer here. First when you call them what everyone needs to understand is they can only settle with your credit card company ones they cancel your account and write it off as a loss. So that is why they will tell you if you want to include all credit cards then you must stop using them and stop any payment and yes your credit score will go down. Once they can take control of your credit card accounts that have been closed and your score goes down then It will slowly come back up but remember it takes time. Yes my credit score did sink but it is on the rise. Now everyone situation is different but they told me about 5 years to clear this all up but I can add extra deposits to my account with them to speed it up. So remember all your accounts must be closed by your creditors with a balance of over $500 for them to take it but just remember it doesn't settle overnight it takes time read more

DON'T DO BUSINESS WITH THEM!!!!!! My wife and I entered into business with them and they totally ruined our already poor credit!!!! When I questioned why we were not seeing any agreements made with creditors, I was told they don't approach creditors till three to four months into the program because that gives them better leverage in negotiating with the creditors. Needless to say, my wife and I canceled our participation in the program. read more

don't use them!!they lied to you, they do nothing that they're going to do. They misrepresent they take money out of your account without authorization you spend hours on the phone resolving the problems that they create nothing ever gets resolved and no one ever has the correct answer. Everybody answered the question differently and it's never their fault. read more

This program is absolute garbage do not enter this program. I deposited $2500 with national debt, between them and the law office they work with, they took $2300 in fees and paid $200 to only one of the three creditors I needed help with. Alone you can make settlements they will steal your money and they will not communicate with you they will not call you they will not e-mail you they will not respond to emails they are absolute garbage this company should be closed. I had to choose a star for a rating, if I could choose a negative rating I would have. read more

I do not recommend this scam! My wife and I tried this company and they totally screwed us. They will deduct their fees first, before they pay anything to a creditor. We had almost 3,000 saved up in their account for us they say. Well they kept 2,900 and paid only 100 to the creditor as soon as we agreed on the first settled amount. They don't tell you til after the fact how much they will immediately take out before they pay your creditor. This is the most corrupt and horrible way to take advantage of people seeking help. Whoever reads this please stay away from this business. They are not here to help anyone but themselves. read more

NDR lost my trust after they couldnt solve my debt issue for months. Got better relief option by webg host33 on inst grm after signing for only a month and surprisingly i was able to clear $45k debt which greatly improved my credit report in general. Some times, having the right information early would save you from debt related issues. read more

Worst company in the world. My debt stared at $88,000 after my settlements I ended up owing over $92,000 and they're charging 22% fee. Not to include destroying my credit and lying about how successful they are. The only thing they settled was the interest accruing since I started up with them. Their customer service reps can barely speak English and trying to get a supervisor on the phone is close to impossible read more

Worse mistake of my life going with this company. In the beginning when I started they were very attentive. Now I can't get anyone to give me a straight answer on anything. My credit score is still tanked even after 3 years on this program. I originally went into it to ask for assistance with a few cards and student loans that I co signed for. They take and take their fees up front before even sending in the first payment for the negotiated debt. They basically just get interest drop off on a loan. You still pay close to 80 % of the loan and their fees sometimes as in one case was 150% of what I owed. Stay clear!!! read more

National Debt Relief is a money hungry organization and I strongly discourage any consumer from using their services. I have been in the program for over a year and they have barely paid over $100 to the creditors that made a settlement. They are now claiming that my deposits of hundreds of dollars is owed to them for "fees." This company will hound you and call to get you to fall prey and then they rob you blind. Negative 100 stars. It's a no for me. read more

Horrible, They call you when your at work, Then when they agree to call you back after 3pm. They don't =. They wanna play games with you. Then if you ask to speak to a member of management or a supervisor. They will not transfer you. read more

they crash your credit and then charge you four times more money than they save you on any of your creditors. If you try and pay off early, they still charge you thousands of dollars in fees. read more

They take their fees off the top.They tell you to step making the minimum payments so that you can go to debt.Which ruins or credit they go after who they think they should go.After instead of your higher debts , you end up getting sued. Keep making minimum payments when you get it down enough.If you can get to put more down on them , do it. They look. For the creditors , not for the consumer , that higher them read more

I, too, was "drowning in debt", and accepted National Debt Relief's proposal of a fixed payment per month for a fixed number of months. I accepted because I was overwhelmed with monthly payments, and didn't seem to be getting anywhere. The monthly payment that NDR quoted me seemed reasonable and could be handled each month. The estimated total amount I was required to pay indicated a savings of several thousand dollars over the amount of actual debt. I am now 11 months into the program, and I have mixed feelings about having accepted their offer. What bothers me most is their "settlement fees", which are outrageous. Then there's the additional fees like their monthly service charges, the monthly legal fees, and other transaction fees. Then there is the issue of the "estimated" debt free date, which I guess means it can be pushed out unilaterally by NDR. Then, after agreeing to their terms, I have gotten letters from from of the credit card companies offering a settlement amount that is less than I'm being charged by NDR. I can't state absolutely that I'm sorry to have gotten into this, but I'm not crazy about how much this is costing me over and above the settlement amounts. Do your math carefully. read more

This place is an absolute 'JOKE'. You get bounced around like a ping-pong ball and each time you give you phone #, name as it appears on the account and the last 4 of your SS #. Then, you wait. . . . .wait some more and ultimately get disconnected. They insist IF you get disconnected that they will call you back- it never happens. Call back again if you like and repeat the entire process again never getting to the legal department. It's a complete scam. They have all kind of fees and they just drag things out in order to assess monthly fees. Find another option- Do NOT use this company !!!!! read more

My complaint about National Debt Relief continues... My previous post about them flaking dissolving the contractual agreement, after my credit union; Qualstar Credit Union blocked them from taking funds... and retaliating against me by taking funds directly from my direct deposits to cover due visa payments. National Debt Relief totally flaked, having power of attorney... when things got rough they turned tail and ran away. National Debt Relief and I had a discussion after I notified them of my dissatisfaction and them dissolving the contract due to their lack of performance. The newly assigned account specialist was horrible. She interrupted multiple times, not listening to what I had to say. I ended the call telling her 'you continue to interrupt me means your not listening, your just pissing me off, have a good day.' I terminated the call... It was absolutely pointless and a waste of my time. Then I get an email to fill out a survey about the call. This statement is my response to the survey request. F off, I don't care anymore. I now have to file a complaint with the CFPB about a breach of contract. They needed to put on the gloves and get into the ring and duke it out with Qualstar Credit Union. They just threw in the towel and ran away, trying to brush it under the rug. So extremely disappointed and pissed off at them. I'm now seeking legal representation. Their cowards running from a fight when the need arises. 5 stars.., so people will take a moment to read my two posts. Under penalty of perjury, the aforementioned statement is true and correct to the best of my recollection. read more

My only complaint is when you complete the program they continue to withdraw money from your bank account on file. To stop this I contacted them and it stopped but it's been 2 months and the money still haven't been returned to me even though my accounts are paidoff. Very frub read more

I am pleased at the professionalism from this buisness, it's taking a little bit they're on schedule though.Look fwd to being done

They were very clear prior to signing up what would happen to my credit score (big jump down), how the program worked with building up a balance in my account prior to attempting to settle with creditors, the tax implications and overall what to expect during the 3 year process. The only big complaint I have is the lack of customer service once you sign up. The emails to your inquiries are canned (scripted) replies which is frustrating because I never seem to be able to get a clarified reply. I don't feel like they do much on my behalf now that I've signed up. It took close to 30 days to get my bank account updated with them, because of the 'canned" response that it would take 5-7 business days, but no one ever followed up nor did the email say for me to follow up and I found out that I had to sign an authorization for the new bank account withdrawals. I also asked about making extra payments and was told I could but when I asked if they would then reach out to the creditors that I had settlement agreements with, I was told they don't try to pay off the accounts sooner. So essentially instead of paying off creditors sooner, which ends your contract with them, they sit on the money and don't advocate for you. read more

These people are liars. I signed up with what I thought was fact in January of'21. They said my credit cards would be paid off in 31 months @$316/month. That would have meant August of '23. INSTEAD they told me 6mos ago it would be Feb 24 (38 months). Today they told me MAY '24! That's 41 months' The bastards. That makes me pay andditional $3160! Far from the relief they claim. They've destroyed my credit and my wife's who didn'thave any of that initial debt. Stay away from National Debt Relief! read more

This business is AWESOME!!!!!!!! I had over $15,000 in credit card debt when I fell into financial difficulty and I saw their commercial on late night TV I thought, well, I have nothing to lose, so I called Just like the commercial said, they were able to get me on their program with a payment that took into consideration my living expenses (and if your circumstances change, they work with you) No more creditor calls! No more collection letters! I began the program in June 2019 and I will be completely debt free in February 2023 I highly, HIGHLY recommend this business!!! read more

You hear that ad proclaiming they customer focused, what they don't tell you they don't relieve much off your debt. It's not that they don't get the card companies to lower the balance much but they ruin your credit score. I should say you ruin your own credit but they don't make things better. Today, I received an email congratulating me for graduating from their debt program. Big whoop! Let's review what they do..... Little. The bank they work with gets the money you are putting in and of course the interest. The customer reps read off a script and then when questioned, "That company didn't cut the balance in half as you said they would?" They reply, "Oh that company doesn't bargain a lot." I'm sure they say it about all credit card companies.... Deal directly with your creditors. Don't give these scam artists one cent.... read more

This company is horrible. They start out as very professional and knowledgeable with all sorts of promises. That's where it ends. After that it becomes a nightmare. Our credit has become worse instead of better. We've been sent to collections by some of our creditors because their priority of who they work with first makes no sense. They do have a 'process' and 'logic' they use but they don't apply that logic logically....for instance we have two creditors that have roughly the same amount and they are not negotiating with the one that's been sent to collections, but are negotiating with one that has not. Some of their agents are condescending and have no idea how their program works. We get different stories from different agents, depending on who you talk to. They lie about who they are negotiating with we've been told by them they are negotiating with some creditors we talk to the creditors the creditors haven't heard from them. They've told us some creditors have been sent to lawyers that haven't and that's why they're negotiating with them instead of others. It's a different story every time we call depending on who we talk to. read more

I do not know how this company has a bbb rating of A+. This is one of the worst companies I have dealt with. I made 5 monthly payments to them and they did nothing but take their fees out, I addressed this with them on a couple of occasions. I was told that they like to wait awhile because the creditors are easier to deal with. In the meantime you are accruing interest with your creditors. Example, I had an account starting in January, which is when I signed up with it was $1300, five months later they make an agreement with them for me to make payments adding up $950 but they wanted to take a $375 fee. Tell me where that helped me. Immediately I called and cancelled my account with them. They say you can still access you account for 30 days which is not true, when call them they tell you IT is working on it, bull...t. Seriously don't use these people. read more

BEWARE, they are SHADY!! After paying over $31,000 to them (my initial debt was less than $50,000) I still have almost $18,000 unsettled on my credit report! And they claim that I removed those accounts!! Unbelievable! They will mislead you into thinking they are going to help. I honestly wish I had negotiated with my creditors on my own. They would have have accepted a payment plan or less than the amount owed. National Debt Relief will charge you EXCESSIVE FEES to negotiate. Call them if you wish to donate your kidneys... read more

When I initially signed up this seemed like a good thing. Once I began making payments and the organization made a settlement deal with two creditors, I was then able to see that although National Debt Relief collected over $4,000.00 from me at the time only 800.00 of that went toward the two companies that they made agreements with and National debt relief received rest (as payment for their services) I had my account cancelled and they are now stating that I have to pay an additional $400.00. I wish I had just contacted the debit collectors directly because I could have at least paid off two accounts with the $4,000 that National Debt Relief kept as payment for their services. read more

scammers, rude over the phone. terrible deal. I called them and the guy wanted me to take the deal and demanding that take it!