I like HSBC's Manchester city-centre branch, it is located in St Ann's Square, opposite the Royal…read moreExchange Theatre, it is fairly large for a bank, over multiple floors, with a counter service on the upper level, yet there are still ATM's and staff members who can answer basic questions as you go into the store. I find the staff here to be pretty friendly and helpful, they can help regarding both HSBC and First Direct accounts. I could easily pay in money, even though I had forgotten my card, as I had access to my online banking portal. The branch feels fairly modern overall, I like the "This is Manchester" branding on the exterior window and the overall look/feel of the branch. I do find their opening hours to be a little restrictive, especially on weekends, they close at 1 pm on Saturday and then they're closed until Monday, during the week the hours are the standard 9 - 5. 4* - Good bank branch in the centre of town for HSBC and First Direct customers and one I'll surely be returning to in the not so distant future.

I never thought I'd be giving a bank a 5 stars, especially when it's never showing up the ideal…read morebank balance. But this HSBC is the best HSBC I've come across all around the country. And I've been to a few. It's got quite a few floors which probably meets a lot of different banking needs. There's always lots of staff looking to help you, answer your question, direct you to a floor or one of the most easiest, self-sufficient pieces of machinery ever made to man. Most of the time going to the bank is a hectic, painful experience. But it's made ever so easier at St Ann's.

Lloyds Bank has two branches in Liverpool city centre, this branch is one of two alongside a…read moreterrible branch on Lord Street, this branch which is located next to Santander on Church Street fairly close to Ranelagh Street and Liverpool Central is slightly better. The opening hours are pretty much average being open mostly between 9 am and 5 pm Monday to Saturday, albeit they open half an hour later on Wednesday's, and close an hour earlier on Saturday's. The branch looks a lot larger from the outside than the inside, inside it is pretty small but they do pack in good facilities into a small area, there is a really small area devoted to digital and online banking, with two tablets, the area wasn't particularly modern, large or nice compared to other branches Lloyds have in the likes of Leeds and Manchester. There was however a satisfactory amount of ATM's, and a member of staff greeting customers (for some reason she ignored half the customers that walked in even when she was just staring into space or at her Ipad doing nothing - which included me) Decent bank location, pretty much average in most areas yet far from excellent or outstanding - A-OK sums it up and it is of course much better than many banks in Liverpool, especially compared to Santander next store (still not the best though!) 3*

Formerly known as the Midland bank, the HSBC in st. helens is a standard branch that includes all…read morethe features you would expect from a modern day high street bank. The thing I like about this place that other banks in the town are lacking in is the seating facilities. If you are waiting to see an advisor then there are some comfortable chairs for you to sit down on and usually a couple of magazines, albeit banking ones. The cash machines in this place do go out of order a lot and I think that the reason for this is down to the fact that the front section of the bank remains open to the public 24 hours a day, even when the main cashier section of the bank has closed. I have been in many a time on a Monday morning to find bank slips scattered all over the floor, the cash machines out of order and in one case, when it was early morning - there was even what looked like a homeless person sleeping on the floor. The bank doesnt appear to be as big in size as barclays which I also use but there is very little to choose between them in terms of quality of service and the facilities available.

This has been my bank since I was 16 (22 years!), it has been through a few refurbishments and name…read morechanges but the good service has always remained the same. It isn't easy to get to if it's your sole reason for going into town as there is no parking nearby. It's much more accessible for wheelchair users than it used to be.

The opening times of this bank are rather short being that it shuts at 4pm all mid week and does…read morenot even open on s Saturday. In order to get speak to someone face to face it has to be done at one of the bigger branches on Salford precient and the town centre. The staffs are pleasant to deal with and are very efficient and quick when dealing with transactions. The only problems I have had is when you are dealing with big sums to which they refer you to the store manager that asks very personal question to fathom whether you would be interested in some of there other products like savings, isa, insurance, etc.

I rang to pay my last installment but wasnt informed that £0.61 will still be due to be paid…read moretowards fees. I have received a letter advising me I am in areas and of course was scored down on my credit history. Never was late with any payment prior to that Poor customer service and lack of appropriate advice. I wish never to deal with Halifax again. Would not reconsider

This bank has a wide variety of services but suffers from a poorly trained/treated workforce. I…read morewent in looking for some help when i got to a man who seemed uninterested at what i had to say. He smirked at my problem and did his job begrudgingly. I do like the instant deposit machines. I hate having to queue to deposit money and these cut down on that dramatically.

Natwest in Middleton is fine as a bank unless you have to into the branch! There is nearly always a…read morebig queue with people paying bills, counting out copper jars etc. They give you the option to pay money into the little box on the wall but after the stories that you hear about stuff getting lost i'd rather wait in the queue. Disadvantage to this is that the cashier will then try to get you to upgrade your account when you finally get to the window! There is no parking outside the bank unless you have a disabled badge and the traffic wardens are always about so it's not worth the risk! So as a bank they are fine if you don't have to visit them!

One of the few remaining banks in Middleton with a large number now closing, the service here has…read morealways been pretty good, while the branch services are limited, for example, they don't have an indoor cash machine and the opening hours are pretty poor at weekends (Closing at 1 pm on Saturday and closed fully on Sunday), it's still a pretty good TSB branch. It would be nice to see this branch being improved and modernised similar to my favourite local TSB branch on Manchester - Market Street. 3*

Small, but friendly, efficient and helpful. Their current account and saving rates have been very…read moregood. I have been with them ever since they took over my account from Alliance & Leicester and moved into into the Grove Street branch.

A pretty basic branch with poor facilities serving the Cheshire town of Wilmslow - while it isn't…read morethe worst bank in the city, that title has to go to Natwest further down the street - Santander really is highly below average and if this was my local branch I would strongly consider leaving the bank altogether, even though they do offer one of the better interest rates on current accounts right now. A lack of staff, ATM's and banking machines and a pretty old-fashioned feel of the store which is pretty small do counter into that, while also including the horrible opening hours where they not only open slightly later than average at 9:30 but they also close at 5 which is again slightly earlier than other banks, which is again frustrating to considering it isn't open on weekends. Not only was the store understaffed with little room for more staff at the counter, but service also seemed to move really slow and unlike other stores, there wasn't a separate and quicker queue to get pointed in the right direction perhaps with just a simple issue or query. 1*