Metro Bank has got to be one of the coolest banks on the high-street, they were the first bank to…read morelaunch high-street stores in the UK in over 150 years, since then they've grown to around 77 branches, most of them are in London, but they have a growing presence north of the M25. This location in Fulham Broadway is pretty cool, the staff were friendly and attentive and printed my new card in-store, I only had to wait for a couple of minutes. I love how if you lose or have a problem with your card, you can come into store and get a new one, compared to other high street banks that make you wait for days. I was even able to leave, get a few things from Sainsbury's and come back. The store is normally open until 8 pm but as of the time of writing (September 2021), they are still on reduced hours, closing at 6 pm. I do also dislike how like all Metro Bank locations, they lack indoor cash machines, this can often mean the experience of paying in and withdrawing money is quicker, but the staff are friendly and happy to help, as quick as possible. 4* - Friendly service, the bank looked pretty good too, lacking some features but still all in all a good place to bank. Review #3600

Ok so I don't really have much choice in going every now and then as this is my local branch, but…read morethe customer service in this branch can leave you more than a little hot under the collar. The staff seem slow and lazy, and at it's busiest times they open the fewest counters, despite the fact that the additional cashiers are chatting and laughing behind the scenes..obviously not doing anything when they could be serving you when the queue is out the door! Once I asked to see a financial advisor so we could ask advice about mortgagesonly to be told to go away and find a place we liked first and then come back.what?? How would we know what was in our price range without speaking to someone first? Also a few of the cashiers speak very poor English which is something that really rustles my feathers Rant over.if you can go to another branch!

This is my local branch. A largish branch with cash machines inside and out, this is always helpful…read moreas it can be busy at times like most high street banks. In general this branch is clean, tidy and well stocked with things like pens, paying in slips and information leaflets. 90% of the time there is a customer services desk manned by a member of staff to help with any problems or to just point you in the right direction. The staff are always well presented and welcome you with a friendly smile, if you are a regular customer like myself you are very often greeted by your name. A branch I would recommend.

Visits to banks seem to be an necessary evil these days and, even if you're not struggling…read morefinancially, the trip to the bank can still be full of stress. This is certainly the case at Abbey Woking. The branch, situated in the Peacocks Centre is bright and well-lit. There's a cash machine on the outside of the bank and an internal lobby with a further two cash machines and a phone line to their telephone advisers. Unlike some banks the lobby is not accessible when the bank is shut. Recently the branch has undergone some cosmetic changes to offer a little more privacy to those talking to advisers because, with the exception of three small rooms, advice is given in the open in the area between the lobby and the customer service desks at the rear of the branch. Privacy was always poor. Now it has improved slightly but is still not great. There are 5 cahsier positions in the bank although if you find more than 2 manned you'll be lucky. This is one of my gripes as often there is quite a long queue. Although staff will sometimes line walk to see if anyone is just paying in a cheque it would be great if they could increase the cashier numbers at busy times - there always seem to be a lot of staff seemingly milling around. Staff at the counters are generally friendly but the same cannot be said of those who staff the front desk (incuding some of the management). They will try to fob you off at every opportunity. They are also unwilling to offer any flexibility for finance review meetings. The branch opens at 9am but the first meeting cannot be arranged until 10am because of staff meetings. They clearly don't want the custom that badly. In terms of selling to you, Abbey are not that bad - they're not perfect, but they're not bad. This really is a branch that's let down by poor management.

I've been a customer of Lloyds Bank ever since I joined them as a student back in the mid 80s. The…read moreservice has generally been good over the last few decades and I've seen various innovations come and go. However, despite the internet age and the convenience of internet banking, it's still reassuring to see a branch of your bank on the high street. The Epsom branch of Lloyds is very convenient for me as I can pop in her before work. They've been trying to jazz up the appearance indoors but ultimately, what we want as customers is fast, efficient service by the tellers and customer service agents. My philosophy is to get in quick and get out quick! I've used this Epsom branch to make overseas transfers of money and to deposit cheques, which still can't be done online. They've been good at delivering the service. No complaints from this customer.

Shahwar was the best. She spent a lot of time helping me fix a problem with my account even though…read moreit was my fault.

Saves going to Hounslow High Street but that's the only redeeming feature. Staff less helpful and…read moreare patronizing towards their customers the vast majority of whom are from ethic minorities. What makes it worse are the staff themselves all appear to be from across the Indian Subcontinent. It would be better to have some staff transferred to other branches to broaden their experiences. I saw one elderly Asian lady in a saree rudely spoken to because of the way she presented more than one cheque which wasn't to the tellers liking, the woman had done nothing wrong it was just a different way. The teller I saw wanted to charge a fee for the transaction I wanted to carry out even though my account gives that service for free. She insisted on the fee, when I referred her to her branch service manual and the relevant section she came back without apology and said I won't charge you this time as though doing a favor.

This is a beautiful building. The staff here are nice. Always enough pens etc but oh my you have to…read morestand in line waiting to be served a long time. Why can't more cashiers be on the desks!!

What a nightmare to park if you want to use the cashpoint or just pop into the branch but you can…read morepark in the Asda carpark but have to pay and then walk to the branch. There are spaces for customers but I have never managed to get one and there is room for about 3 cars on the road if you avoid the double yellow lines but these are usually taken. The branch itself is clean, neat and tidy and the staff are great. I have never seen it busy and I am always served quickly and asked if there is anything else they can help me with.