Queuing is the biggest issue in this newly refurbished branch…read more Wait times to see an advisor, a cashier or even to use the self-service tills are above average. The staff do try and make sure that people are in the right place but it does little to solve the fact that a lot of people use this branch. The advisors operate an open appointments system and you book in and wait your turn. The waiting area is acceptable and the branch is bright and clean. Privacy is not that great in branch. There are rooms for consultations but there are also open units which are visible and audible to other customers. It's luck as to where you end up. Staff are generally helpful, although, as with all banks and building societies there is the odd issue. Account opening and maintenance is, in general, hassle free though. Facilities for the disabled are more limited but the branch is fully accessible. New passbook machines have been introduced which allow certain passbook transactions to take place without a cashier - these should help queues as people get used to them but, at present, much help is still required!

I am amazed at how busy this bank is it clearly needs to be moved to a bigger premises but the…read morestaff are very friendly and do there best to help and make sure you don't have to Que up, worth checking out there savings account

Santander, On Winchester High street, is one of three in very low proximity of each other, meaning…read moreif one is busy, then a brief stroll down the high street you can assess the ques there, meaning often you can go straight to the ATM/counter to the friendly and helpful staff to help with your banking needs.

Visits to banks seem to be an necessary evil these days and, even if you're not struggling…read morefinancially, the trip to the bank can still be full of stress. This is certainly the case at Abbey Woking. The branch, situated in the Peacocks Centre is bright and well-lit. There's a cash machine on the outside of the bank and an internal lobby with a further two cash machines and a phone line to their telephone advisers. Unlike some banks the lobby is not accessible when the bank is shut. Recently the branch has undergone some cosmetic changes to offer a little more privacy to those talking to advisers because, with the exception of three small rooms, advice is given in the open in the area between the lobby and the customer service desks at the rear of the branch. Privacy was always poor. Now it has improved slightly but is still not great. There are 5 cahsier positions in the bank although if you find more than 2 manned you'll be lucky. This is one of my gripes as often there is quite a long queue. Although staff will sometimes line walk to see if anyone is just paying in a cheque it would be great if they could increase the cashier numbers at busy times - there always seem to be a lot of staff seemingly milling around. Staff at the counters are generally friendly but the same cannot be said of those who staff the front desk (incuding some of the management). They will try to fob you off at every opportunity. They are also unwilling to offer any flexibility for finance review meetings. The branch opens at 9am but the first meeting cannot be arranged until 10am because of staff meetings. They clearly don't want the custom that badly. In terms of selling to you, Abbey are not that bad - they're not perfect, but they're not bad. This really is a branch that's let down by poor management.

Reasonably sized branch. There are several desks for talking to people and then a cashier area with…read moreabout 6 or so windows. The queues never tend to be too long.

Friendly service. Lots of blue.read more

Shahwar was the best. She spent a lot of time helping me fix a problem with my account even though…read moreit was my fault.

Saves going to Hounslow High Street but that's the only redeeming feature. Staff less helpful and…read moreare patronizing towards their customers the vast majority of whom are from ethic minorities. What makes it worse are the staff themselves all appear to be from across the Indian Subcontinent. It would be better to have some staff transferred to other branches to broaden their experiences. I saw one elderly Asian lady in a saree rudely spoken to because of the way she presented more than one cheque which wasn't to the tellers liking, the woman had done nothing wrong it was just a different way. The teller I saw wanted to charge a fee for the transaction I wanted to carry out even though my account gives that service for free. She insisted on the fee, when I referred her to her branch service manual and the relevant section she came back without apology and said I won't charge you this time as though doing a favor.

This is a beautiful building. The staff here are nice. Always enough pens etc but oh my you have to…read morestand in line waiting to be served a long time. Why can't more cashiers be on the desks!!

Pros This branch is fairly standard in size and setup and similar to other Nationwide branches…read more What does differentiate it however is its staff service- when I opened an account the staff were really helpful and friendly and couldn't do enough to make things easier for me.

a good sized branch with plenty of staff, pens & cash points. if i take a photo of a bank to go…read morewith my review im half afraid i will be arrested for planning a robbery!