Wow. Just wow. Russell Zimmerman has serious issues and Imma pray for him. Last week, my husband and I stopped in to Nationwide based on a recommendation from our contractor. We already had flooring in mind and they had the exact style we wanted. The store is incredibly small so the 3 customers in the store working with salespeople made me feel like a sardine stuffed in an undersized tin can. Anywho...one of the salespeople found a moment and really that's all we needed her for since we knew exactly what we wanted. We showed her what it was and asked for a quick estimate based on the overall area of our kitchen (which is obviously an overshot based on cabinets and whatnot). She gave us the estimate and set up a time to come out and do exact measurement for a more accurate quote. Great. The gal showed up for the measurements, took them and was on her way in a timely manner. 5 days later we received the email with the estimate based upon her measurements. As I'm looking over the estimate I see that it's higher than the original "over-estimate" based on the total area. I also see her original note says the price is 6.50/sf and the new "official" estimate now has a price of 7.75/sf. Naturally I reply to the email questioning this information and asking for an explanation for the discrepancy. I wondered if I was dealing with inexperience, a con job or just a lack of communication. Wellllll...moments after sending my reply email, I get a call from Russ, who introduces himself as the owner. Great! I am about to get an intelligent explanation and gain some understanding! No. Not at all. Russ straight up just started demeaning me, asking me "How long have you professionally installed flooring?" What?! I immediately put him on speaker phone (since I couldn't finish a sentence) so my husband could hear this man. We stared at each other, eyes and mouths wide open. He literally went on and on, around and around, basically saying the same thing again and again and yet not explaining the discrepancy. Within 2 sentences of my call, I absolutely knew we would NEVER give our business to this company. He may be used to scamming innocent unknowing folks, but I am not one to take it without question lying down. No Sir. Not today or any day Russell Zimmerman. I have kept my personal opinions on Holly (the lady that helped us) out of this thus far, but from meeting her in the store I had doubts on her experience and I felt uneasy about her knowledge (or lack thereof). My husband and I both wondered after our initial meeting in the store if she had been drinking...seriously...she reeked of booze, but I was willing to shrug that off and told myself maybe she was chewing some weird gum that was causing the smell. But either way, she did not leave me feeling confident or sure of any part of the situation. I honestly wondered if she even knew how to measure. I guess my intuition was spot on and I should have moved on after 1st walking into that store. Anyways...I wish you luck should you choose to give these folks your hard-earned money. At the very least, check your numbers. All my best to all of you. God bless. read more

I have been to this store countless times to take samples home and find the right tile because I am super indecisive, and every time I go there, they are very welcoming and very cool with customers taking samples home. We felt really good about doing business with them. Would highly recommend them! read more

I have hired this company for a number of personal projects as well as business flooring and blinds. They have always been professional and have produced high quality work. I would recommend them for any of your flooring or window projects! Patty S. read more

Absolutely fantastic from start to finish. I would highly recommend Nick and the entire Nationwide staff to anyone looking for beautiful, affordable flooring. I was surprised at the diverse offerings they could handle and professionally install. They took a terrible situation (flooding) and turned it into an incredibly positive experience from start to finish. From the quoting, selection, removal of damaged carpet and padding, moving of some major furniture pieces, installation, finishing (baseboard painting, cutting, and installation), assisting and working with our insurance adjuster, to the final invoice I was surprised at the level of competence, excellence, and fairness of how Nationwide treated my family. We started with just one area that was damaged, but decided to have them redo the flooring on the entire level (including cute, colored carpeting, or a little girl's room). Without hesitation I would highly recommend the Nationwide staff for anyone who asks about flooring, whether it's a big job or very small. read more

I would give 0 stars if possible. After improper and poor installation of flooring in my brand new home, Nationwide promised to make it right and is now denying any knowledge of this offer leaving my contractor out over $10,000. They also had me lie to a supplier of theirs to attempt to get them to cover costs. Today, May 15, 2020, owner Russell Zimmerman actually yelled at me on the phone, kept interrupting me when I tried to speak, and then hung up on me. What fantastic customer service. This woman encourages everyone to be VERY wary of this business; I have heard suspicious things from others in the community and industry about working with Nationwide. read more

The owner, Russ, was late for the appointment for the estimate. He entered the house to starting to conduct the estimate with no apology for being late. This should have been an indication to me on how he does business. He gave an estimate of $2,200 - $2,400. They were a day late on starting the project. Two hours late on the new established day to start project. They completely skipped finishing the project on the next consecutive day, as promised. Day three, they were two hours late again. Russ excused his inability to meet commitments by another project that was more urgent. When the timeline continued to slip the communication was poor. We had to initiate contact to understand why they continued to be late. I would expect a service provider to call me, if they can't meet an appointment. We got an invoice for $2,458. Russ offered no explanation on his inability to meet his initial estimate. When I asked him why he wasn't able to keep it within budget, he explained that was just a verbal estimate. I have never needed a similar service, but there has to be much better options to receive good service in the Chippewa Valley. read more