I came from a truly full service Erie agency who I would have happily been with forever if not for…read moremy teenage daughter and her "learning experiences." So imagine my shock when I had my 1st claim (a hit-and-run while my car was parked) with this agency. They did absolutely nothing for me except to steer me to the worst body shop I've ever come across. All my other dealings were with the poor saps at the 800 customer care number who promised to pass along my displeasure to Mr. Coyle. Of course, the only time I EVER heard from this agency was after I cancelled my policies. I've since heard from several former Allstate agents that he tells his staff that they are to keep all calls from policyholders to three minutes or under. I make it a point to pass this along to anyone I know. There are agents who earn their commissions out there -- but Jamie Coyle is most certainly not one of them!

I have used this Agency for many years. They have always been extremely helpful and made great…read morerecommendations to both make sure I am covered in the event I should need to file a claim, but also keeping my price low. I would recommend Jamie and his staff to anyone that wants a great Agent who stands behind his clients.

Offered a good review of policy with competitive prices Could not match my current policy but…read morewill review again at a later date.

Jim, was very efficient at the start of policy (Aug '25). Then, Jim was able to issue a full…read morecoverage auto policy with a reasonable rate in Maryland. It was with a subsidiary of State Farm, GainsCo auto insurance. Never heard of the company. However, fast forward, when hitting a snag via the online payment portal, it didn't recognize the policy # being inputted in the system. GainsCo customer service may as well be non-existence. All modifications must be completed by the initial insurance representative who began the policy. Due to GainsCo archaic system & poor instructions by customer service, the payment ended-up being late. Maryland insurance compliance do not play. They'll charge approximately $200 for insurance non-compliancy in the state. I was advised by GainsCo agent, prior to making payment, the deadline will be 11/11/25. Insurance canceled on 11/10/25. Jim, the State Farm (GainsCo) agent didn't mitigate circumstances, to waive late fee or reinstatement process. They simply penalized me for not being aware of how to use the archaic online system. If online account numbers isn't entered correctly, it will not populate account payment information. Who knew? This was the first & will be the last payment to experience such awful customer services. When advising Jim of the dissatisfaction received by GainsCo, Jim simply agree with shopping market for another policy, elsewhere. Hence reasons for not completing a google review when starting the policy. Whatever happen to good (not even great) customer & product services. The real satisfaction arrives in the duration of contract (policy). It's difficult to refer anyone to companies who provides convoluted policyholder interactions. Prior to payment, it was requested to sign a "loss of property" form, indicating no damages was done to vehicle due to cancellation. I've paid the late fee, reinstated the policy & presently searching for a more reputable insurance agent & firm. This is not It!!

The Services amazing she's the best. She tries to get you the best out of your Taxes the legal way.read more

Beware!...I left out of here thinking my taxes were electronically filed a year later unbeknownst…read moreto me my taxes was not electronically filed. 1 year later IRS informed me my taxes was not filed in a timely manner and I am penalized for not filing. IRS penalized me $7,000 for this flagrant error. Be very aware of my occurrence when receiving services from this business.

Working with Jenn at Dimonda Insurance was a smooth and professional experience. She's responsive,…read moreclear in her communication, and makes the process easy to understand. Everything was handled efficiently from start to finish. Highly recommend for commercial insurance needs.

They finally answered the phone, I paid this off and they took care of the reporting to the credit…read moreagencies very quickly. However, when I said I had been calling the phone number, and had not gotten an answer for weeks, the woman I was dealing with said she didn't know why that would be. (And I left messages) But she did say she was the only one that worked there. So I assume she was out to lunch every time or on a break or whatever. Just keep trying.

Peter Walten and staff are the most caring people. I have auto and home. Questions are answered…read moreaccurately. I had two small vehicle accidents and Ridgebrook crew handled these immediately. Moreover , Ridgebrook finds the lowest premium. I looked at Erie Liberty Allstate State Farm Nationwide. Ridgebrook was the lowest. Im sure the lowballing advertisers are lower but their level of service could be lower. I wanted to make sure of first class attention and Ridegbrook was the choice

I was very happy with my homeowners and auto insurance quote. This insurance broker got me a much…read morebetter rate through them, than I could get from the insurance company directly! Highly recommnded.

They rock I never was approved for a rapid refund and I didn't make it out the door and they was…read morecutting me a check

After having a relationship with some of these people for many years, I have trust for them. They…read moremade our work together easy during tax season by answering any questions brought up. They do their best to make their clients lives easier in stressful times.