I'm not actually sure that the people I dealt with representing themselves as Koller are the actual…read morecompany. My elderly mother worked with someone who never visited her apartment and wanted a cashier's check for $7,000 before moving a small apartment 1,500 miles. I sensed a scam and nixed the deal. A different company quoted roughly $2,000.

What a nice family to use for your moving needs. They came out and gave us an accurate quote and…read morethen showed up to get us loaded. They had to drive halfway across the country, which included going through Atlanta, and delivered us all safe and sound. We did not have anything missing nor anything broken. We have a 3 story house and they delivered it all to the correct floor. We would definitely use them again if we were in their area.

Kenny installed our garage doors two years ago. One wasn't closing right, so I called on Tuesday…read moreafternoon. He was on a ladder in my garage Wednesday afternoon fixing it. Then, he wouldn't take my money. Nice to see a business stand behind their work and do their customers right!

Called them to buy some garage door parts. Never heard back from them. I'm assuming it was because…read moreI live in Arkansas.

Call the moving companies directly. Upack is horrible. Very poor customer service. They charged us…read morefor expedited shipping but after our trailer was picked up they told us that it wouldn't get delivered until a later date. So of course we asked for them to refund the extra shipping charge- they said no that they couldn't. For those going to move I think it's important to understand that upack is a broker. All they do is contact the moving companies and get you booked. You're better off to just call the moving companies directly. We got booked with old dominion. Funny thing is- we saw one of their trucks on the road months ago and we said oh we should call them. But for whatever stupid reason- we still used upack not knowing that they are just a broker. I'll be back to update because we haven't even received our stuff yet. The customer service agent told us to "cross your fingers" on when we get it! Unreal!

I truly have never dealt with a more efficient, user friendly operation…read more From my initial online research to the final pick-up 1,200 miles away, everything went perfectly! The website, drivers, and customer service couldn't be better.

He was available the same day I called and not only replaced the springs but also fixed some other…read moreissues for the same price he quoted. Wonderful person and cleaned up everything when he finished.

Easy to deal with! And priced right! Girls in the office were helpful. And Dean the yard guy was…read moreknowledgeable about what they have. Delivery guy was the owners dad and was super awesome to talk to. Had a history. Lol

Being from out of town, I just have to say I got lucky. We locked ourselves out of our truck and we…read morewere in the middle of nowhere. I don't know how they found us but they did and they got to us within the hour. This company is top notch service and friendly. Thank you from an 'out of tow

Daniella and Virginia provided exceptional service in a very efficient manner. They worked hard to…read moreget my place spotless as quickly as possible. There were both very hard working, nice and professional. I highly recommend their service. Thank you!!

Quick and professional!! I would absolutely recommend them! Will definitely be using them againread more

Great service in a quick manner with respectful and pleasant staff. I highly recommend!!!read more

In reading through the other reviews, I'm glad so many of you have had positive experiences. I wish…read moreI could say the same. Service Master was retained by the insurance company after my parents' house fire. Chris assured us everything would be taken care of in a timely fashion. Shortly after his crew of one began the process of packing up my parents' possessions, a flooding situation in a nearby town took Chris and his "crew" to that area to drum up new business. In the meantime, rains continued to fall into the hole in the roof and each day my parents lost more and more of their belongings from water damage and the mold that began growing. Time after time, my parents were given excuses as to why no one was working in their house (covid, employees quitting, lack of space in the warehouse, etc.) and day after day they saw a little more of their home dissipate. It was heart-breaking. When Chris's one employee was able to finish the packing process, his movers came in to complete the task of loading and moving everything to their warehouse. Being a young crew, they cared little about the possessions of others and broke a 100+ year old piece of furniture. How do I know it was SM? This piece was in a room untouched by flames or water and was intact when we turned the house over to SM. Once the house was restored and SM made their delivery we found other casualties. Many of Mom's figurines and other fragile items were either chipped or cracked. All of these were items we had packed ourselves but, for reasons unknown, SM unpacked everything in their warehouse. Apparently they unpack everyone's possessions for a cleaning/ozone procedure. From what has been returned, they obviously unpack everyone's possessions at the same time. Several boxes had items that did not belong to our family. Several family heirlooms and antiques are now missing and we figure are lost for good. With all these problems and faults, SM is offering absolutely NO apology or financial compensation. Chris desperately needs assistance and training in order to provide better service to his customers and accept full responsibility for the damage his employees cause. The Ft. Smith, AR branch of Service Master is one I would NEVER recommend to others.