Having recently become a customer at Natwest, I've begin to do many banking activities at many…read morestores and one of the latest of them is this one on Deansgate, inside the Spinningfields area of Manchester city centre, next store is the huge RBS banking group building which also includes a branch of Natwest's sister bank RBS. This branch inside was quite nice, it felt up to date in terms of technology, with a good amount of cash and paying in machines, which was good - however... the staff here were quite poor, there was no meet and greet service despite there being not a lot of customers in the store, I wasn't welcomed as I would have been in other branches which is a shame. I mainly came in here to use the cash machine to transfer money between my accounts and this was easy enough to do, is the same machine as Natwest stores nationwide such as my local stores in Manchester city centre and Middleton. This store is slightly nicer than my local Manchester City centre store, however, it is much smaller, with the city centre store being out of date, with computers often running Windows XP, the branch just feels old, however, I hope this can change when they relocate on the corner of Market Street, however that is a different review of a different branch of Natwest, albeit probably the closest nearby branch to this one. Overall, this branch is okay and for convenience, I feel 2 stars is a worthy rating for this business, but it is a slightly small branch, perhaps even smaller than the Oldham store, and while also considering the poor staff, I feel this branch is only worth a two star rating. UPDATE: Due to an improved standard of customer service on a recent visit, and the fact this is probably nicer and quieter than the more central branch in Manchester, I feel this branch deserves a three star rating as until the new store of Natwest opens in the city centre, this is probably going to be the nicer, more modern and quieter branch.

This is the closest branch to my office so I called in to make an apointment during my lunch break…read more I provided my details so that someone could call me to set up an appointment, however a week passed and I'd hear nothing. I decided to try again a week later as I really needed to sort out my finances. I had to wait for a short period before being seen to, and it just so happens that I was seen to by the General Manager. I raised a complaint about not receiving a call back after leaving my details and I was informed that this would be looked into and I received multiple apologies. The computer at the pod we were sat in decided to freeze, but i was quickly transferred to a private room and eveyrthing I needed sorting was done and dusted within 35 mintues. After the initial disappointment I feel that I was treated with the upmost respect and it was very clear that the staff were sorry for what happened and that the matter would be bought up with the person to blame. All in all, I would return there.

I had a standard letter to say my savings account had matured. It stated that i could not cancel…read moreonline so last Friday I visited the Dorking branch. Unfortunately my local Leatherhead branch has closed. This was a fruitless journey as it only opens Monday, Tuesday and Wednesday, not particularly helpful for the customers. As my day's arrangements today took me near to Epsom I visited the Epsom branch and presented the letter to the gentleman behind the counter who asked for proof of I D. I asked if the standard letter requested I D and he confirmed it did not. My bus pass, issued by Surrey County Council and showing a current date, my name and my photograph was not acceptable although the name matches the letter Halifax sent me and the debit card of the account I wanted the money transferred to. I asked to see the manager but apparently he was in a meeting. What a shambles. I asked if he would paying my parking fee but I merely received a blank stare. Halifax are still earning interest on my money that I should have in my account.

Work for the company but not in one of the Branches so often an eye opener to see how I'm treated…read moreas a customer. The main Branch on Commercial Street is always busy due to being in a town centre location however queuing times are kept to a minimum and staff are always helpful. Advisers are available for immediate appointments and this Branch offers advice on a wide range of banking, savings and mortgage products, unline some of the smaller branches/agencies.

A great branch of the yorkshire bank with a open friendly welcoming atmosphere, the staff were very…read moreeffecient and friendly and happy to help me with my quiries. There were Pleanty of staff working the counter and walking about ready to help. Lots of leaflets and banking notes all around explaining there products. Overall a very good branch and very welcoming branch I felt that they treated me as an idividual customer even though it is not my regular branch.

My local branch for the last 12 years, I don't tend to go in much as I do most of my banking online…read moreor draw the dosh from the ATMs. Whenever I have been in to the branch, the staff are very friendly, I always get called by my first name, which some people may not like, but I much prefer the casual approach. I wanted to cancel an additional account the other day, I was waiting a little while as the member of staff sorted this for me, whilst this was going on, the bank manager came to the desk waiting for the member of staff's attention, I stood back and let the manager before me, the member of staff swiftly told me that I was the customer and I came first, which the manager re-iterated. This was a nice touch to be made to feel important, but I didn't mind at all.

Natwest are of the major banks in the UK, part of the RBS banking group, they have 5 stores in…read moreManchester city centre, all within a one-mile radius of this branch, and if you expand onto a four mile radius of this branch including the branches in the city centre, there are ten stores which shows Natwest's dominance on the banking scene, let's compare this to Halifax, who as far as Im aware only have two city centre locations. Moving onto my regular review - This is not only one of the poorer Natwest stores I have visited out of the three I've visited in Manchester city centre, but I'd even go as far as to say this is the worst branch I have visited since I joined them as a customer which includes branches in Manchester City Centre, Manchester Spinningfields, Oldham and Middleton, and I could perhaps be missing other branches out too. The branch just seemed old fashioned and dark, it had virtually no tech such as machines to pay in money, which all other Natwest branches I have visited so far so, which certainly isn't good enough for a location in Manchester city centre, spite the fact it isn't their main city centre branch and is neither the largest or in the most central location, yet I still expect better. The staff just seemed rude, the card reader where you put in your chip and pin seemed old fashioned, and when I tried to stretch it out to reach, the member of staff was constantly aggressive, telling me to put it back. She also seemed rude when my card wouldn't go through, asking me to wipe it and that originally failed, she seemed rather impatient, rude and it felt like she wanted to be anywhere but working, I felt as welcomed as a Manchester City or United fan would be in Liverpool (Although to be fair when I went to Liverpool away at Anfield, all the stewards were really friendly!) Ever since I joined Natwest, I've been quite impressed with their stores, finding them to be in good locations. good number and quite good in terms of technology, the service has been okay, sadly this branch does not meet any of my expectations and falls short of the Natwest brand, which shows so much must have changed for the worse, since this place was last reviewed and given 5 stars by two reviewers, nearly 8 years ago.

I have been with Natwest for over ten years now and I can honestly say they are the best bank I…read morehave dealt with. They were great whilst I was a student and I have now secured a mortgage through them. I cannot recommend them to you enough. If you're not with Natwest and your thinking of changing banks do it! This branch is really handy if your in town and you need money but have forgot your card. You regularly see me running in in a panic fumbling around in my bag!

Formerly known as the Midland bank, the HSBC in st. helens is a standard branch that includes all…read morethe features you would expect from a modern day high street bank. The thing I like about this place that other banks in the town are lacking in is the seating facilities. If you are waiting to see an advisor then there are some comfortable chairs for you to sit down on and usually a couple of magazines, albeit banking ones. The cash machines in this place do go out of order a lot and I think that the reason for this is down to the fact that the front section of the bank remains open to the public 24 hours a day, even when the main cashier section of the bank has closed. I have been in many a time on a Monday morning to find bank slips scattered all over the floor, the cash machines out of order and in one case, when it was early morning - there was even what looked like a homeless person sleeping on the floor. The bank doesnt appear to be as big in size as barclays which I also use but there is very little to choose between them in terms of quality of service and the facilities available.

This has been my bank since I was 16 (22 years!), it has been through a few refurbishments and name…read morechanges but the good service has always remained the same. It isn't easy to get to if it's your sole reason for going into town as there is no parking nearby. It's much more accessible for wheelchair users than it used to be.

HSBC in Bolton town centre is a fairly good branch, and it makes me glad I rejoined HSBC. At the…read moretime of writing, this branch has the best opening hours compared to any other bank elsewhere in the town centre, although they still close at 4 pm due to temporary COVID-19 reasons, this is still at least an hour longer than the closest other bank. I do think it's annoying how they're closed on weekends right now though, and I hope that changes as soon as possible. It is pretty spacious inside, with a lift/stairs to what I presume are meeting / private rooms. A good number of ATM's inside the branch, including one outside, I did find the machines pretty confusing however, they had three different types of machines and I didn't know which one to use - One machine was a standard ATM for withdrawing cash - One machine was for paying in cash - Another machine had a keyboard and seemed to offer banking services? I do think they should try to group together basic facilities into one machine, it makes little sense to have different machines for paying in and withdrawing cash, especially when other banks combine them. The staff did seem friendly and happy to help, they helped guide me to the right machine for my banking, they didn't seem to be offering a counter service but they did have staff members on the door to greet/help customers. 4* - Probably my favourite bank in Bolton,

I went in to get my telephony services reset at the HSBC Bolton Full Service branch Staff were…read morevery helpful and even helped with resetting my online banking. really good service.

I've had experiences with a lot of banks over the years and the majority of them being negative…read more So, imagine my surprise to have finally found a customer focused bank. The staff at the Bolton branch are friendly, professional and actively try and help you in any way they can. you never feel rushed, you're never inconvenienced. they're polite and attentive and actually make the dreaded trip into a branch of your bank not so bad afterall. the actual branch itself is of a decent size, well laid out and with a comfortable waiting area.

Your standard co op high st bank , very very helpful staff but lacks the five stars due to only…read moreever having one cashiers window open - and your always in a rush !