Small bank that you have to go up escalators to. Normally quite busy and will have to wait a fair…read morewhile to be served. Cramped as well but a good central location.

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

I have been a customer of HSBC bank for a long, long time. I originally started my account before…read morestarting University (in the days forgotten when they offered either a free railcard or a £50 cash bonus when you opened a Student account) in Newport Pagnell. My local branch was small, personal and welcoming in the little town that I grew up in; nothing like the megabank monstrosity that is on New Street. This bank had a refurb a couple of years ago to make it more "modern", but in reality they took away a good 90% of counter services and replaced it with automated ATM's and paying in machines (to minimise staffing) and add a new "business banking" section (as business customers must make them much more moolah than personal ones). This all sounds very negative, but it's a bank... It's all about money. I popped in for the first time in ages last week to pay some physical cash into my account. As I had coins, I couldn't go down the machine route and had to use counter services instead. First things first, I was greeted and aided by a member of staff (as I probably looked a little bewildered) and even though it was lunchtime, it wasn't jam packed. I duly filled in my paying in form at one of the many counters (with working pens, I might add) and mooched on over to counter services. Again, it was lunchtime, so there was a queue. That being said, I was at the counter within about 10 minutes; so no complaints there! The young lady who served me was helpful, polite and very pleasant to deal with. I had counted out the various denominations of coins and notes and she duly recounted (not being annoyed that I had made an error on my paying in form) and efficiently dealt with my enquiry. I was in and out in around 20 minutes. This was at about 1pm in the afternoon, so hat's off to the staff who kept things moving swiftly whilst still being helpful and offering service with a smile. I'm not going to tell you to use this bank necessarily (I'm sure other banks offer much better personal accounts), but if you do have cause to enter this huge temple to capitalism on New Street; it's A OK with me.

An easy walk from the library to get to this bank and its normally open on a Saturday morning which…read moreis an added bonus . However it is probably the busiest bank in Redditch. There are normally plenty of counter staff although be prepared to queue at peak times. There are plenty of staff in the other areas waiting to help you with personal banking and there is also a business banking section. There are cash machines both inside and out if you want to bypass the counters.

Barclays bank is situation away from the shops down the hill past te library. Its easy to get to if…read moreyou park a lidl and walk over( watch for the car park attendant) or cut through the market place at the back of debs. They have a large branch, with lots of counters, although they can get very, very busy at the weekends and the wait can be annoying, same in most banks. They have desk areas when you can sit with someone for help and offices for super private business.

This bank always seems quite busy, It is the town centre near where the market is now so is quite…read morehandy. The bank itself isn't the largest but I never seem to queue for long. The staff always seem helpful and the customer service desk is always busy but well staffed. They used to have a car park behind but not anymore. If you are coming in by bus to the town it is quite a trek, I have never had a problem here although with it being quite small can sometimes be a pain getting the push chair round.

The quickest bank queue ever! This place is so quick most of the time, the staff are still friendly…read moreeven though they are so fast they always have time for a smile! Plus its easily located in the middle of Broad St, with two cash machines outside that are open 24/7 and are free for all. Its clean, quick and convienient.

2 cash point located on a busy street which means when you queue (and there's always queue's)…read moreyou'll also be in everyone's way.

They do have all the top of the range tvs, fridges/freezers, sofas, etc. The store is very spacious…read moreand displays the best items which you can buy on credit, no credit checks either. Its great if you want to pay over the odds interest on everything, or if you can't get credit but I would use this as a last resort and if you could'nt live without the item. Its a lot of money they charge and a long time to be paying it off. We have been in a mess with this company, so would not recommend.

This bank is refreshingly overstaffed and under-customed. The staff are always available to help…read moreand they have a special section for business customers. Inside there is only one cash machine, which is usualy empty but can get busy at lunchtimes. There is also a cashpoint outside which is kind of tucked away and out of sight of the bank's front entrance.