Despite the Jewellery Quarter being a buzzing area filled with pubs, restaurants and attractions,…read morethere is a distinct lack of cash points outside the central clock area. This branch of Barclays is situated just before the clock and next to the Italian restaurant, Portofino. There is only one whole in the wall (which can mean there is sometimes a queue of an evening), but it is more reliable than most of the other equivalents. This machine doesn't give you the option of dispensing fivers, but it's never been "out" of money (unlike the local Tesco or HSBC) and there are parking spaces right by it, if you need to grab and dash. In situations like last weekend (where all the cashpoints were broken) it can be a bit of a lifesaver.

Busy Busy Cash point but located near bull ring which is handy if you're out shopping. Never been…read morebroke when I've gone to use it

The quickest bank queue ever! This place is so quick most of the time, the staff are still friendly…read moreeven though they are so fast they always have time for a smile! Plus its easily located in the middle of Broad St, with two cash machines outside that are open 24/7 and are free for all. Its clean, quick and convienient.

Perhaps it isn't as modern as many of the other branches on New Street (and trust me it's a lot)…read morebut this HSBC store, located right before the crossing where you can turn left for the Grand Central, or carry on across the road for the Apple Store heading towards Colmore Row, it still is a pretty decent branch consisting of probably the most banking machines (paying in/withdrawing money) I've seen in a bank. The store is pretty large and it does offer a good deal of basic facilities, while the emphasis on digital banking is low - but considering the amount of newer and more digital banks nearby that's ok. The opening hours of 9 am to 6 pm every-day, other than Tuesday's where they open half an hour later for training and Sunday's where obviously they don't open are also amongst the best in the area. The staff seemed friendly enough. While this HSBC store doesn't really do anything that makes me scream "Wow" and it isn't overly impressive, it merely does the job with a decent range of basic facilities in a good, central Birmingham location. 3*

I have been a customer of HSBC bank for a long, long time. I originally started my account before…read morestarting University (in the days forgotten when they offered either a free railcard or a £50 cash bonus when you opened a Student account) in Newport Pagnell. My local branch was small, personal and welcoming in the little town that I grew up in; nothing like the megabank monstrosity that is on New Street. This bank had a refurb a couple of years ago to make it more "modern", but in reality they took away a good 90% of counter services and replaced it with automated ATM's and paying in machines (to minimise staffing) and add a new "business banking" section (as business customers must make them much more moolah than personal ones). This all sounds very negative, but it's a bank... It's all about money. I popped in for the first time in ages last week to pay some physical cash into my account. As I had coins, I couldn't go down the machine route and had to use counter services instead. First things first, I was greeted and aided by a member of staff (as I probably looked a little bewildered) and even though it was lunchtime, it wasn't jam packed. I duly filled in my paying in form at one of the many counters (with working pens, I might add) and mooched on over to counter services. Again, it was lunchtime, so there was a queue. That being said, I was at the counter within about 10 minutes; so no complaints there! The young lady who served me was helpful, polite and very pleasant to deal with. I had counted out the various denominations of coins and notes and she duly recounted (not being annoyed that I had made an error on my paying in form) and efficiently dealt with my enquiry. I was in and out in around 20 minutes. This was at about 1pm in the afternoon, so hat's off to the staff who kept things moving swiftly whilst still being helpful and offering service with a smile. I'm not going to tell you to use this bank necessarily (I'm sure other banks offer much better personal accounts), but if you do have cause to enter this huge temple to capitalism on New Street; it's A OK with me.

Since relocating there seems to be even more queue's. Sometimes the line is so big it is nearly out…read morethe door, i am not even exaggerating. The staff are friendly, but they are just so slow sometimes!

This bank always seems quite busy, It is the town centre near where the market is now so is quite…read morehandy. The bank itself isn't the largest but I never seem to queue for long. The staff always seem helpful and the customer service desk is always busy but well staffed. They used to have a car park behind but not anymore. If you are coming in by bus to the town it is quite a trek, I have never had a problem here although with it being quite small can sometimes be a pain getting the push chair round.

The staff here have always been very helpful to me here, even though I dont bank with them (my…read morepartner does), service with a smile. Its quite small inside, so at busy times can be ackward with a pushchair. The comfy seats to wait on are also a bit squished together, even though they are slightly out of the way of the main queues. Some of the managers here so try the hard sell on my partner but alway done with a pleasant attitude and normally take a firm no as an answer. There are 2 cash machines outside which frequently have queues to use due to them being the closest cash machines to this part of the town centre.

very small inside, making it cramped when there is a big que. a lot of cashiers, just a shame they…read morenever seem to have them all open, so you often have to wait ages.