I have banked with this bank for many years and was recently contacted by Isabella, a member of…read morestaff at the Brighton branch to review my accounts. She was very friendly, but professional. She guided me patiently through the various current and savings account options without being pushy and I am very happy with the choices I made. I had to phone her back as I had a query and it was so nice to phone on a landline which was answered by a person straight away, without having to go through all the automated options first. I am an older person and remember that this is how business used to be done a very long time ago. Thank you.

Co-Operative Bank Fan…read more Most things good, but administration needs to be speeded up. It would help to be given the name and extension number of the same person to deal with a query. Thank you Tom for helping. He is looking into a missing twenty pounds payment for me. I have not heard back yet but hope to soon.

I was greeted at the door and within 5 minutes the staff helped me resolve the issue with my bank…read morecard. I have banked with HSBC in other countries, they are usually fast, efficient and friendly.

The staff in here have always been really helpful if i have had any questions about my accounts. It…read moreis so much quieter than the Eastbourne branch and much smaller, so less daunting. I always do my banking here over the Eastbourne branch.

Every time I go to this branch of Halifax it usually annoys me…read more The staff are slow. There's always a queue. And whenever you ask the customer service rep for advice, they usually go and ask someone else and then return, a few minutes later saying they didn't know either! Trust me, I've experienced this on a handful of different occasions. This morning however, I experienced the exact opposite. The staff were acute and helpful. They actually knew the interest rates and had leaflets on the different accounts. There was only one lady waiting infront of me. And the guy behind the counter tried to chat me up.

This Halifax branch provides a handy cash point right at the bottom of North Street, facing Old…read moreSteine, and is frequented by many a pre-night out/ mid-night out student as they get off the 25 and head either up North Street or towards the seafront. They used to have this distorting mirror on the door when shut in the evenings, which was always good fun with beer goggled eyes. These days, I'm no longer a student, and the mirrored door is no longer there. Still, the cashpoint provides a useful service as the next bank - North Street's Natwest - is a good three minute stumble up the road.

Another small, busy branch. Again, the staff are always happy to help you with any queries…read more And its nice that they have a cash machine, as the one further up the road at HSBC always seems to be out of order, and the only other ones are at the bottom of the hill and at Tescos.

There are a couple of reasons why this is the best bank I've visited full stop:…read more The staff are polite, friendly and courteous. The branch is clean, small and easy to get to. The queues are short and it's easy to pay money and cheques in. The cash-points inside and out always have money and mini-statements, even on Bank Holidays. The best point however, is their excellent customer service. Every time I've asked about opening or closing a bank account, they've been able to help me out on the spot. They also seem knowledgable about the business bank accounts with Bank of Scotland - Halifax's sister bank - unlike all the other branches in the city!

went in this branch recently to open a new account. great helpful service as soon as walked in…read more went to private area to sort out details. impressed with how quick and easy it was to do. guy who did all the setting up was very professional and helpful. waiting for bank details to arrive and then will have easy access to account etc. online banking easy to set up too.

I'm not sure it's possible to rate a bank as more than three stars, let alone one I've never…read moreactually been in - so, as bank go, Nationwide, yer alright! My actual reason for commenting on this particular branch is that I feel the profile of its two outdoor cashpoints needs raising - why are there always huge queues outside the neighbouring Lloyds TSB cashpoint and yet nobody ever using this one? Beats me.

This is a very, very busy branch since Nationwide took over the Portman Building Society. Its…read morereceived quite a bit of investment, so there's a fair few holes-in-the-wall available. And there's often at least one greeter on duty, who will either demonstrate the machines or see to a query, so that the queue is often a little shorter than it looks. However, the level of expertise of the staff seems to have gone down in recent years, and the regard for privacy. I recently had a member of staff come to see me in the banking hall, rather than taking me to one of the glass-walled interview rooms. And a cashier who was taciturn to the point of . well, not quite rudeness, but not far off. I think its a teething problem with integrating the Portman customer, I hope it is, anyway, because its a good company with good products, very centrally located with a lot of facilities available on a Saturday, when most of us need them most.