Chantel or Chanterelle whatever her name is runs the company with her husband and she cannot do anything unless he is there or tells her apparently. They are extremely disorganized and probably have too many clients to keep track of a thing. If you are a property owner and need receipts or important documents forget it. You can call the office a million times and nothing happens. Do not allow them to manage your properties they won't anyway. I wish we had known this sooner. Honestly most of this area has bad management we are on our 3rd management company and it's a joke! read more

This company (at least the group who leases out homes in the Destin/Fort Walton Beach area) is staffed by incompetent, inconsiderate and unprofessional people. Let me justify my previous description: After seeing a home listed on Zillow (that had been on there for weeks), I called the office to ask to see the property. The agent, who seemed bothered by my request, agreed to meet with me at the property. When we arrived at the property, she did not have a key to enter the house, and explained to me that even if she did, she "wouldn't feel comfortable showing the house in its present condition." The agent asked me to call her in approximately one day, to give her time to straighten up the house and find the key. I did just that, and when I called her, she said that she needed more time (this was a Friday), and asked me to call her on Monday morning. Again, I followed her instructions, and called on Monday morning. However, when I called, she told me that the property had been leased already, and she offered no apology. If this is the type of shady business that this company aims to deliver, I can guarantee that they will not hear from me, or from any of my fellow military friends (which comprise a great portion of this region). read more

This company is the pits, I've been at them about fixing alot of things for almost a yr now but nope and half the the time I mentioned it they said they don't know anything about it, I have mold around the tub and I've told them and nothings been done. This company is going to lose a faithful tenent and I've paid on time but I'm planning on leaving and never coming back to them read more

These people are incompetent! Pay rent to them for owner and you will still receive notice on your door. They have made up water bills that go above the rate of water co. They never send anyone out to read your bill. They argue its the owners rate. The owner says its their rate. How about having the water co. Send individual bills. Every month the owner comes to take pictures of my neighbors receipt. Don't have a serious issue as they are incapable of helping. If you tell one of them something, be assured they will not keep record. Property owners beware!! Do not use them. There are better ways to manage your property then these people. This should be 0 stars! read more

Hate this company..the ladies in office are so rude and honestly never know what's going on.im constantly getting notices for payments I've already made..serious lack of communication.. read more

The worst. Ever. Save your sanity and stay away. All the negative reviews are true. They have no idea what they're doing and never call back or help to resolve problems. read more

The WORST, rudest, uneducated reality personal ever....non professional, unable to keep their stories straight they tell so many. Could care less about the properties they (don't know how) to manage always state they are so busy.....???. But are quick to let you know if you don't follow their rules as a tenant. They need to be educated by the Housing Commission about tenants rights. Don't deserve a rating at all. read more

We rented property from this company in Panama City Beach, Fl for 2.5 yrs. We moved out 10/23/15. We turned our keys in on a Thursday and was advised they would be out to look at the property Friday and send us an itemized statement along with our deposit. ITS FREAKING DECEMBER! NOTHING!! I've called them every single week and it's the same bs! The old 'it's in my mail' line. Or David's in charge of mailing it out and he's been out of the office, but it's sitting right here on his desk!!!! So apparently, David is the only one with the highly skilled ability to put mail in the freaking mailbox. When I asked the amount of the deposit, no answer could be provided, no apologies given. And yes, ladies and gentlemen, I'm CURRENTLY waiting on my $1,200 deposit. (Seeking another avenue to obtain it) And just for the record, we left the property in 'move in ready' condition. Paid our rent wks in advance, and the property owner emailed us and said ' I could not have wished for better tenants!' And I have the email to prove it!! Thanks for nothing Shantel, Daniel and David!! read more

Nautilus Realty & Management - Beautiful home, wonderful owner, WORSE MANAGEMENT TEAM EVER - Real Estate Agents Near Me - Panama City, Florida

This management company deserves zero stars. If you are an owner and are looking for property management, for the sake of your future renters, DON'T use this company. They are the worst with costumer service and property management. I don't even know how they are still afloat. They will do the absolute minimum when it comes to managing a property. 90% of the time the renter can't even get ahold of them and then if you do go in person to talk to them they are useless and incompetent; they don't even look up from their desk when you walk in and are so scatter brained. RENTERS AND OWNERS STEER CLEAR OF THIS COMPANY!!!!!! read more

Took advantage of Hurricane Michael victims! Sent out 15 day notices to tenants to vacate to do simple repairs. They wrote my notice October 26 took my Novembers rent then posted it on my door. Owner promised to send 600.00 to help with hurricane costs never happened. Have not received deposit or the return of Novembers rent. Chantel who I believe is the owner laughed in our face about it! They are slumlords. read more

ME: Can u send me the pics and details for the 1 bed apartment. NAUTILUS: there posted ME: ..... You have a store front, 1 bedroom apartment, 2 bedroom trailer in the same ad. 1 sentence describing each. That's not much details. I can figure out what the outside looks like. But which pic is for the inside So your reply "there posted" which just refers to one thing that I asked about 1 or the 2 things I asked about, just shows how little effort you put into answering my questions. Maybe next time, with the next person you could be professional. For example, a basic professional response would have been. (Opening greeting) Pics are the 1st, 3rd, and 4th, on that ad. And provide details such as pet friendly or not, weather anything is included or not. Weather it has washer/dryer hookups. Size of yard, if any. And answer any other questions that person has asked. (Close with your contact info) NAUTILUS: mabe you can find something cheaper ME: What does finding something cheaper has do with this? Unless you are implying that the cheaper the place, the less effort you put into renting it. read more

Don't rent from them! I rented a townhouse in Ft Walton Beach from these people and lived there for three years. I have needed repairs and cleanup's and at every one of those requests they told me that it was the tenant's responsibility. So, I kept quite, did what needed to be done. Things such as: 1. putting a piece of wood under the toilette so it stops rocking back and forth, because I was so scared of the toilette breaking. 2. stop using the ice maker in the refrigerator, because it leaked all over my kitchen floor. 3. pressure washed the patio, on my first week. (oh, they did recommend I use bleach to clean it! Really, thanks for the tip!) I only heard from them when they wanted me to sign a new lease. But I would not have written this review, had they given my deposit back. I moved out in the middle of February; and it is the end of June now. They still have not given me my deposit back. I have been passed on from PC office to Destin office and back and forth. Every time, someone gets my name and number and says they'll call me back. It has not happened yet. Cassidy, Mike, and Roman, in the Destin office are completely incompetent. Please think about how hard it is to know if a check you have cut has been cleared or not. Yes! It is not a complicated task. You look online, realize that check has never been cashed, you put a stop pay on it, and reissue a new one. I am guessing a total of 15 minutes should solve the issue. Don't rent from them! Don't give them your place to manage! All they will do is to get your 10% and do absolutely nothing about it. read more

WORST REALTY & MANAGEMENT COMPANY EVER!! If you care about your property or home, DO NOT TRUST Nautilus Realty & Management because they allow tenants to DESTROY your home! I only signed a year contract with this terrible & irresponsible company who did anything BUT manage my home. This company took advantage of my property (my home) & even allowed multiple families to occupy the house--even in the garage! The water heater, sump pump, furnace, microwave, oven, garbage disposal, windows, closets, & cupboards were all broken. The yard was neglected and there is a terrible mold problem everywhere in the house. If cancer had not been an issue I would have never had to rent my house out in the first place, which Nautilus Realty knew about & took advantage of the fact I wouldn't be anywhere in the area. When I was able to get back to my house, I was sick to myself! I lived in my home for almost 10 years and in only 1 year Nautilus Realty & Management turned my home into a disaster area. Nautilus Realty denied any of the damage was done by the tenants because they didn't want to take responsibility, but fortunately I took several photos the day I moved out. Unfortunately the deposit didn't even begin to cover all the damages. I also received a letter from the debt collection agency because the tenants did not pay their gas bill. The owner of Nautilus Realty & Management isn't near as rude as his wife who answers the phone, but they are both sleazy, sneaky, & ready to ruin your property & take all your money. read more