I would give 0 stars if I could, I am a PLATINUM BOFA client for almost 20 years, did business in…read moremany states, the Garner location at Benson rd was absolutely the worst, for a simple transaction, the teller ( tall african american_tallest one ) refused to help, did it in unprofessional way, I told me based on the poor service I have received, I will close my account and move my business elsewhere, he doesn't seem care, he said: OK, I told him that's not how the company expects him to treat their clients, YOUR LOSS, not to mention is THE ONLY BRANCH in more than 15miles radius.

I went into a branch about closing out my credit card. They told me that I couldn't cancel the card…read moreuntil it was paid off. That was a lie. When speaking to the branch manager she made it crystal clear that she didn't care about any of my concerns. I will never do business with Bank of America again ever!

So sad to hear that this location is closing down in May of this year. Alvaro was amazing to work…read morewith. He had a pleasant attitude and took care of all of our needs. If someone from corporate reads this, make sure you keep this young man on your team as he is fantastic.

Bank pretty empty today. Was sitting here for about 2 minutes and someone approached me and let me…read moreknow they will be right back to help. Sanna Ggulam answered all questions regarding me starting a vacation Saving Account. If near by go see her and the bank in Garner, NC!

A bank is a bank but this one is a little different. No tellers on front desk lady and a couple of…read moreoffices. They all work together and get you out quickly. Every month they give you as a little extra (cannot remember why) but every cent counts especially now.

Absolutely terrible! If I could leave a zero rating I would!…read moreBranch on Glenwood Ave is the one I primarily used but not anymore. They are rude and unhelpful.They kept canceling my debit card because of fraud, but never let me know I would simply go to use the card and it would get declined. One I would only find out when I called them to see why my card wasn't working.And they were like" oh, there was a suspected fraud charge, so we canceled your card". This happened twice in about a year. I don't even know what the suspected fraud charge was.They just told me they saw something that looked like fraud but they would never tell me where it came from.

This review is for First Citizens Bank in general, I love this bank! I have had a checking account…read morehere for over 10 years and it has never crossed my mind to switch. Why do I like this bank? -They still offer a free checking account, just sign up for e.statements. -They are also a full service bank so they can take care of all of your financial needs. -I have worked in the banking industry before and this bank is definitely safe and secure -Most importantly, they are giving back to the community by teaming up with Team Cancer America! I like this location in particular because my father has been banking here for years and they know us by name.

One of the best banks I've ever had the pleasure of dealing with......friendly staff and all types…read moreof services....From business to personal accounts and loans....

This particular brach is exceptional when it comes to banks. Friendly tellers who always make you…read morefeel like you are their only customer and a manager, Luke, who take the banking relationship to a new level by being genuine in developing rapport with customers. Also located at this branch is VP James Morton, who's focus is also on building positive relationships with customers.

My first of many times at this location. Bank tellers really nice. That made me feel as if I was…read morea millionaire hahaha

I'm glad that I am apart of the state paying my bills and getting the great service that I need…read moremakes me feel so good I go to the credit union in Raleigh NC because they are so friendly there knows how to greet you with a smile and so important the manager is great to when you want good service choose state employee credit and your number one

Have been a KS customer for close to 20 years. No ridiculous fees! An actual person answers the…read morephone and they offer such personal attention. Highly recommend!!

If I could give this bank a negative star I would. The absolute worst experience with a banking…read moreinstitution I have ever had. First, the "front" of the bank is locked and you have to go around to the back to go inside. Second, they are slooooow and incompetent. I went in to this branch to open a simple checking account and ended up being there for nearly an hour. Elizabeth needed assistance a number of times to only realize she forgot to put an "x" in a box then proceeded to take my driver's license and SS card to the teller's window area where she put together my packet of info and never returned back to her office where I sat waiting. I came out to see where she went and she was assisting a drive-thru customer. She handed me the packet and we exchanged some friendly conversation and I was then on my way. A few hours later I arrive at a new Dr appt and reached in my wallet for ID and it was gone. I look and see KS bank left a VM on my phone stating they have my ID and SS card. Wasnt able to see the Dr without my ID so I drive to KS Bank to get card. One month later, I still do not have my new debit card so I go to the branch to see what happened. I am met at the door with Elizabeth putting up an "out to lunch" sign. We have a brief conversation where she explains away their "glitch" in the system and I am not believing it. I call to address the matter with management stating we arent getting off on a good foot here but wanted them to be aware of the issues. I received a call later in the evening from the bank manager stating that since I was having a bad experience, she went ahead and closed my account and would mail a certified check out with my funds. A week later, I received a call from the branch stating they decided not to mail the check and I needed to come to the bank for my funds. I am beginning to think this bank is going to hold my money hostage. Going there now. Will update review later.