I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

Fantastic! Came out, recognized the problem, and repaired under warranty with no cost!read more

Quick and easy. Reasonable quotes. They replaced my failed Paramont UV2 sanitizer with a Pentair…read moreIC40+ salt water generator

Great job and very professional. They used the correct parts and had the job done very quickly…read more Will use again.

I found out about Josh & JL Custom Pools through a friend. Our pool was in a state of disrepair…read moreafter 25 years without being resurfaced, and we were looking to get it back in shape without breaking the bank. Josh was punctual, honest, articulate, and his price was better than the other quotes we received. We were amazed at the transformation. It may be the first time I've had work done at the house where it was executed on budget and on time. Josh also went above and beyond, even bringing out a crew to manicure around the pool so we had that added wow factor the first time we saw the completed product. I can't say enough things about Josh & JL Custom Pools. Thanks Josh!

Prompt response and solved a problem that other companies seemed to make difficult. I hah issues…read morewith a pool at a house recently purchased.

I hate to see anything less than 4-5 stars for O'Neill. Very easy to contact and my experience:…read more Dealing with O'Neill pool in Lakeway. On service/repairs. They are superb- Dan & Jason on repairs. And Chris manager. I also met two great office folks. Prices reasonable, and Chris doing all he can to find appropriate parts. I rate solid 5 Star. S

Very professional. They fixed my pool's heater. They came, diagnosed it, ordered the part and…read moreinstalled it. It was quick professional. They also clean my pool. Best pool company I've ever used.

We had a great experience with Dimensions, they walked us through every step of the way and always…read moreanswered the million questions we had. The entire team was great to work with. If you're looking for a trust worthy pool builder, Dimensions is the way to go.

We've had the pool for a year and a half now. Everything has held up and is still looking great…read more We've had 2 rust spots that have popped up on our coping from hairline cracks. We have a saltwater pool and as you know, does not play well with the metal rebar. Both times they have come out fast, with no fuss and fixed it. The spots they have fixed have not been any issue afterwards. Our pool Project Manager was knowlegable and straight to the point, which I appreciate. Joe the owner is friendly and has always answered my questions, and believe me when I say I've had many. In a quick wrap up, you will have the delays and rescheduling but that is just how the world works now. We are very happy with our pool and have no regrets from start to finish!

BEWARE! DO NOT USE THIS COMPANY! The good: Gavin was a very hands on contractor during the build,…read morealthough it took longer than it should have as they were juggling several jobs at once. The bad: My decking, retaining wall and coping began to bow and crack almost immediately. Pieces of it fall into the pool daily. It looks terrible. It's embarrassing and I am going to have to get it fixed to be functional. The ugly: Nathan, the owner, and Taylor, the CEO, both said they would resolve this and fix it. They stalled and stalled and claimed they were turning it over to their insurance to handle it, and no one ever did. Now I have turned it over to an attorney.

As a contractor myself, I am always looking for great companies to refer my clients to when it…read morefalls out of my area of expertise. After dealing with Kris for a pool project on my own home, I knew he and Native Waterscapes would be the first and only recommendation to other potential clients seeking pools. The bidding process was honest, transparent, and it was easy to see I was dealing with experienced professionals. Quality work takes time. Everything in Austin takes extra time due to permits. This team is managed our time expectations, weather slowdowns, and Covid related materials slowdowns with excellent communication and complete professionalism. 10/10 Can't think of enough good things to say about the experience and couldn't be happier with how the pool turned out.

Top notch quality work and the best service from experienced pool professionals. This is a second…read moregeneration family owned and run business that gives great service after the sale, just as good as before your build. Their pricing is reasonable and very competitive for the current market. They specialize in service which in our changing times is a commodity and sometimes hard to come by. Inquiries and calls are returned promptly because they know where their bread is buttered. Call Paradise Pools and Spas for all your backyard aquatic needs. My family is sure glad that we did!

So happy we chose the Paradise Team to build our pool. Keith's design fit our backyard perfectly…read more Less than 45 days from start of digging to completion with constant supervision by Logan, the owner, and Brian, PM. Although there was some changes along the way there was no change orders/ additional cost. Logan, Keith and Brian were all great to work with.

Let me start by saying Rodney is not a bad person. I believe he is well-meaning overall, and wants…read moreto do good by people. However, you definitely don't want to hire him to work on your spa. While there is some chance he can fix it, but there is a large chance that like me he doesn't fix it. Charges you $375. Creates a huge leak in your area that ruins carpets. Promises to come back, doesn't come back. Say's he'll make it right and then doesn't. Here are the issues with Rodney: He's not a good troubleshooter. Despite having worked with spas a long time, he's not good a featuring out what the problem is. He cuts corners. For example he put the wrong piping in our hot tub which resulted in a huge leak that he denied repsonisiblity for. He said "it wasn't leaking when I left, so it's your fault". The next guy outlined all the problems it was a vertical consumer white piping not grey hottub suitable piping. You can't trust he will do what he says he will. He seems very earnest and says "Trust me" a lot, but you can't. Even if you get it in writing like I did, he will back out. During the first round, the hot tub didn't get fixed, but he said it was and said he had to go to another appointment. He promised to come back in the morning if there were any problems. It started leaking and I told him this multiple times, and he didn't respond for a long time. He didn't show up as promised in the morning, but said he would come at 5:00pm, but didn't show up again. Claimed he didn't say he would. He finally came back and did a bunch of work, but couldn't figure out the problem. He said he would need to charge to do more troubleshooting, even after he agreed in writing he would fix it for no more cost. We finally got another person out from Poole, and they were the opposite. Took 30 minutes to figure everything out and pointed out all the problems that rodney created. If you choose rodney, and horrible things happen and you have read this, then it's no one's fault but yours.

I found Rodney on one of the Austin short-term rental Facebook groups. I was in need of a deep…read moreclean and complete flush of our seven-person hot tub. His quote was competitive and also was flexible in scheduling! Rodney is very knowledgeable and passionate about hot tub maintenance and cleaning which you can tell in his enthusiasm for creating the best experience. Rodney communicated some additional work that needed to be done to get rid of the calcification. He quickly was able to come up with a solution and was very thorough. I will definitely be using his services again!