I've been with NET Credit Union since I was 19 yrs old . They are the best, hands down.read more

I love the staff at the Scranton Branch , they are very welcoming and helpful . I always feel like…read moreI'm more than just a number here . Last week I stopped at the Olyphant branch and I couldn't believe the difference , it's a totally free time culture , the staff was very rude and unfriendly. I guess I will make sure I do my business with the Scranton office

Thought I'd try the high yield savings account and am stuck unable to move money. According to…read moreCitizens representative this appears to be happening to many of their potential customers. Ok, technical problems happen. However most crucially, they are NOT actively working to remedy the problem. Instead they are asking me to adapt and try repeatedly, taking more of my time with no progress. I've been trying to transfer cash for weeks and still don't have any money in the savings account. Seriously, this experience leads me to wonder if they paid for the positive NerdWallett review.

This is the worst experience I have ever had at a bank opening an account. They opened the account…read morecreated online banking access for us and to!d is our cards would come in the mail. They never told us the account was not actually open Monday when the home office approved or denied the account. Then when there was a problem with our account nobody even had the courtesy to call us they just closed the acct and mailed out a check to an address we had told the representative when opening the account we would not be living in for another month. I have never dealt with such poor customer service in my life how can a bank close an account without attempting to contact you. They also never informed us our credit would be checked with a hard inquiry so not only did they treat us with complete and utter disrespect the out hard inquiry on our credit report which I will dispute. Luckily I have gotten a wonderful bank that is much it's respectful and courteous to the people that use the services they offer and in return pay the salaries of the staff. I would avoid at least this branch if not the entire bank system unless you enjoy being disrespected.

Phone service is impossible..there is none....It is a constant circle of prompts and numbers that…read moredoes not lead to a human being.

I've been with Penfed for almost 15 years. I have no complaints with them. Transaction are a bit…read moreconfusing at times but I'll call and get answers.

For what is worth, definitely not interested in providing customers complete service. Withdrew…read more$400 from the ATM and was charged 3.75 fee which was fine. But then I go in to get a couple $100 bills for gifts, and despite it being December 21, they're are no $100 bills available. Then, the teller tells me she will give me some of her limited amount of $50 and asks for my debit card. I tell her, I only have a car loan and a non-profit account. So the find the car loan, but that's not sufficient to exchange 300 worth of $50s for my $300 worth of $20s. So then they tried looking up my non profit local union account (which my name is on and they can't find it). I gave up, like really just to exchange some bills? Just a bad experience. Will definitely not be my choice of bank I'm the future.

1. They gave me bad advice when I asked about transferring money outside the country…read more 2. They cut off your credit card without warning you when you travel too far in their estimation. I was refused at 1 o'clock in the morning when I tried to pay a taxi cab bill. 3. They changed security procedures for online banking so that I am no longer permitted to cut and paste my password from my trusted source to the password box; this exposes me to malicious keylogging software that steals passwords. 4. They demand information and verification and threaten customers with account closure if they do not provide it.