Quite frankly, Neal and Palmer is arguably the best place to buy any vest you need, let alone bespoke tailoring. I've purchased two vests from them so far. Their service is exquisite; their products are beautiful. It's a family business owned by people who care. There is no store comparable in the United States. They are one of the reasons to visit London. Attached is a photo of my most recent purchase. read more

Neal & Palmer - Tie and vest - Men's Clothing Near Me - London, XGL

Poor customer service. Was strung along for weeks as claimed they were just double checking the exact stock of the waistcoats I wanted for my wedding. Finally got an answer this morning ... they didn't have them and had rented them out a week ago... Should have made this clear to me when they knew the facts. Avoid if at all possible. read more

Best bespoke/custom vest I've ever owned!!! Worth the trip to London just for this (and a pint or two in a nearby pub!) Worth every penny! Adam in Texas read more

I purchased a tuxedo here and received excellent customer service, a phenomenal product and useful insight regarding pricing, look, fit and the decision to buy vs rent. Paresh was extremely responsive and flexible. Strongly recommend. read more

Purchased several items for my husband. I went to take a photo of an item to consider the color and was yelled at by the owner/manager, saying I couldn't take a photo in the shop. When I asked if there was a catalogue that showed this color tie set, I was told no. I was then allowed to take a photo. I returned later but still wasn't sure on the color, I asked what the return policy was. I was told separately by the shop assistant and then again by the owner/manager, that I could exchange or get a credit for them, 'at any time'. Two and a half weeks later, 2 Aug, I bought back the bowtie and cumberbund set unused, still in it's box. These were scrutinized and a credit issued with 40 day time limit, despite no time limits previously advised. I retuned 43 days later to use my credit and look for additional items. The customer before me returned an item and was issued a full credit to his card. I selected some items and asked to used the credit. I was advised the credit note had expired, which I was aware of. I asked, as it was only 3 days over if there was anything they could do. I had just returned from 2 weeks in US, supporting a family member with cancer. Suddenly there was then a tirade from the man/manager/owner saying that I was manipulating him by mentioning I had been traveling and how did he know if my cancer story was true. I said I could provide passport and medical documents. He dismissed this and continued screaming at me. I tired to relay that originally they had said there was no time limit. More screaming. I mentioned that I witnessed that the customer before me had received a full refund to his credit card. Not listening.. That it was only 3 days over and there had been no mention of time limits of restrictions at time of original purchase. More yelling! I walked out. read more

I required two waistcoats for my wedding as the groom. Mr Palmer tailor fitted me for an ivory (service) and a black (afternoon) waistcoat. Both were made within 4 weeks and were a perfect fit. I've found it quite difficult finding the right style, level of quality and service in London that was offered by Neal & Palmer. In fact I could not find a shop which offered anything remotely close. The prices were very reasonable considering the items were tailor made, which is why I bought two! On top of all that Mr Palmer was an absolute gentleman and it felt like you were walking into his home rather than just a shop. Sincerely nice man and I wish them all the success for the future. James Pringle read more

Neal & Palmer - Entrance to Neal & Palmer, Piccadilly Arcade - Men's Clothing Near Me - London, XGL

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Terrible customer service, rude staff and poor quality products When I attempted to return 2 ties that did not match a wedding outfit, I was told by the customer service worker that the store didn't accept refunds. The manager was called and rudely reiterated this point and before insisting that I must purchase another item with a store credit. After agreeing to play by his rules, he failed to recognise the importance of customer service and asked me to leave his store to deal with 'important invoices...'. I offered the manager the opportunity to rectify the situation, but he asked me to leave him a review instead so here it is. read more

NEGATIVE REVIEW FAILS TO DO JUSTICE! AVOID AT ALL COST!!! If it were possible to give negative stars, even that would be more than this business deserves. Please know that a similar shot lies just across the breezeway in Piccadilly Arcade from which you should buy/rent. The Brown's Hotel referred us to Neal and Palmer (N&P) to rent a tuxedo for the London Stock Exchange Awards, and I've notified their Concierge of the poor treatment we received. Once notified, the David, the Brown's head Conceirge, immediately intervened and contact the store to resolve the matter. I am extremely grateful for the Brown's quick and graceful handling of N&P's poor service. Bad service escalated to terrible service when N&P accused us of losing a pair of cufflinks. Rather than arguing, I agreed to pay for them, but was surprised when they requested £59 for a VERY used pair, claiming that they were new, silver plated w/ real crystals. All I can say is that I wish I had a picture to show everyone the poor condition in which they were... and by the store employee's own assertion - they were the spare pair the store kept for folks to use when trying on shirts. While I agreed to pay the £59, I let them know that I would post an appropriate review online about my experience to which I received a series of threatening and disrespectful email. I will include the entire exchange below so that you can read it for yourself. I'll close by saying - BUYER BEWARE! ------------------------ -----Original Message----- On 6 Jul 2018, at 1:40 pm, Eric Williams wrote: Sir/Madam: My email was not a threat, but my right as a consumer. When we spoke in your store, I expressed my dissatisfaction with the service we received... and I'm further disappointed by your escalation of my disappointment that you would suggest the used cufflinks you provided had a value of even £59, much less £89. Despite my belief that your charge is excessive, I agreed to pay the £59 fee you required. But I am not obligated to believe you've been fair nor obligated to withhold your customer service tactics from the public. Not only will I leave an appropriate review online - where I will include your email below - but I will contact the Brown's Hotel, who referred us to you, to let them know of our experience so they never again refer a guest to you. Best, Eric M. Williams, CPA Chief Financial Officer -----Original Message----- From: Neal and Palmer London nealandpalmer@hotmail.co.uk Sent: Friday, July 6, 2018 7:26 AM To: Eric Williams Subject: Attention of Mr R Hutson Re: Neal and Palmer Dear Sir Thank you for threatening us, the goods rented were not owned by you or your company.. Please kindly take note that if you post an online review we have a signed contract in your name stating you are liable for the loss and damage for items which are in your possession. I will equally post a review on your company's website with this email thread and the signed contract in your name stating your unreasonable behaviour and unacceptable conduct after not returning the items on rental even though we have paperwork to prove your liability including this email. I suggest you don't push your luck as I will contact the browns hotel to inform them of your behaviour. Neal and Palmer London 020 7495 4094 On 6 Jul 2018, at 1:07 pm, Eric Williams wrote: Understood. I still think this is unreasonable, but I will leave it at that and accordingly post a review online. Sent from my iPhone On Jul 6, 2018, at 6:52 AM, Neal and Palmer London nealandpalmer@hotmail.co.uk wrote: Dear Sir We gave your boss a brand new pair of cufflinks to use and they were real crystal not plastic and these were silver plated. We do not rent or hire cufflinks, we expected all the items we had given you to be returned back together and on time. The full price for the crystal cufflinks is £89 We have charged your Amex for the amount of £59 as the one item (pair of crystal cufflinks remains lost/ unreturned. If you can arrange the return of these items a pair of cufflinks we will refund the amount of £59 back on to your card. Neal and Palmer London On 6 Jul 2018, at 12:04 pm, Eric Williams wrote: I do not mean to be difficult - but that is the price of a new set and the pair you lent was not in good condition... very used. Please suggest a more fair price. Thank you. Sent from my iPhone On Jul 6, 2018, at 5:00 AM, Neal and Palmer London nealandpalmer@hotmail.co.uk wrote: Dear Mr Williams Thank you for your kind reply The cufflinks are £59 pounds we will charge your Amex ending in 259 for the total amount of £59 pound for the replacement of the cufflinks. Neal and Palmer London On 5 Jul 2018, at 4:02 pm, Eric Williams wrote: Dear sir or madam: Thank you for reaching back out. Unfortunately, we do not know where the cufflinks went. What would we need to pay to purchase the used, missing pair? Thanks, Eric M. Williams, CPA Chief Financial Officer read more

designing a waistcoat and suit for the groom, along with tie and matching pocket square for purchase and the rental of 3 sets of tails. We first came to Neal & Palmer's about 8 weeks before our wedding -we didn't really appreciate that this would be short notice - rather than make a drama about it, Paresh simply got to work designing the suit. He offered great advice and input on the design. He always made time to see us - even though we could only come in on the weekends, which are the stores busiest times, and would always see to us personally. The quality of the finished product was amazing, as was the attention to detail for both the suit and the finished waistcoat. Our groomsmen were coming from Bermuda, the Monday before the wedding, again this wasn't an issue. Paresh simply asked us to provide certain details and had the tails ready for the men to try. Where changes were required to sizing, this was handled without any fuss. We would highly recommend Neal & Palmer for the quality of the final product and the customer service. We would like to thank Paresh for all his hard work. read more

BE WARY - THIS SHOP DOES NOT GIVE ANY REFUNDS. only a credit note... This was explained to me in a very rude manner by Mr Palmer (the owner) who took offence at the fact that I questioned this policy when asking for a refund. I was surprised when I was refused. I thought it was unreasonable and surely this should have been made clear at point of purchase or on the receipt. I hadn't even taken the suit out of the shop as I had come by to collect it the following day and had a change of mind. "its the law he said" when I questioned him further he told me to "stop talking" and unbelievably called me an "Idiot". He told me he didn't need my business but wouldn't give me a refund as it was company policy. Slight contradiction... My reasoned and polite questioning of his companies policy did not warrant such language or treatment. My advice is don't shop here. There are plenty of other brilliant shops in Piccadilly who operate in a normal manner with normal refund policies. I would describe Mr Palmer as a Conman amongst Gentlemen. A complete and utter Charlatan. A very unsavoury character indeed. read more