Very disappointing experience; I didn't even get so far as having the treatment, the initial dealings with this salon were so off putting. The about section of their website makes them sound so wonderful(although it was actually just the location that drew me in, I was already in Arnotts and thought I'd like to advance book an appointment for a manicure) but no matter how good this woman may possibly be at what she does, nothing could make up for how outright rude she is.
I had thought maybe it was an isolated experience but that doesn't seem to be the case from other reviews I've seen online. Even more foolishly I thought maybe this was a disillusioned staff member having a bad day and that maybe there was some kind of excuse for being so unpleasant and confrontational about such a simple situation as making an appointment but no, from the website I can see it was the owner I was dealing with.
I don't know how anyone can sustain a business when they have no sense of basic manners or civility, never mind customer service.
As I said, I cannot pass remark on the company's competency in the beauty/salon services they offer but would wholeheartedly recommend avoiding it all the same if at all possible. To say the least, the owner's behaviour was unpleasant and unprofessional. To say the most, her demeanour was hostile and intimidating and the very opposite of what you would look for in this or any other service industry. read more