Mike came out in March to measure and I haven't heard from them since. I called their shop twice…read moreand was told I would get a call back. Also sent an email and received no reply. Unfortunately, I can't recommend without any communication.

Customer service is 10/10! Cleaning was done beautifully and efficient...especially for the price!read more

Today, we had our carpets cleaned by Mint Carpet Cleaning. We needed a move out/move in cleaning…read morewith special attention to the carpets, high traffic areas, and areas where it seemed things were spilled/spots. We had approximately 1,500 sq ft cleaned, 3 bedrooms, office, high traffic areas, dining area and living room combined, 2 hallways. We received a couple of quotes from different companies in Missoula. We are looking for a move-in/move-out carpet cleaning. Spencer/Aubrey (owners) offered an actual walk-through of the residence instead of just giving a price over the phone. With one call, I was able to explain the situation and was able to schedule a walk-through of property. We found this an important step more than just the rough quote of a price to avoid being the 'nickle and dime game' when they arrive due to bigger size, more spots, etc. Spencer arrive for the walk-through, measured the rooms, and then provided an 'all in estimate'. Now in full disclosure, there were more than the other two (2) estimates but here is why we went with Mint. First, my gut just told me that for the condition of the carpets, I really did believe additional costs were going to be added. Additionally, the face-to-face walk-through really did help. We had one (1) of the estimates in hand, so I was able to ask Spencer about their process, what it entailed, so I could do an apples to apples comparison with all three (3) companies. Spencer reached out via phone, ahead of our appointment and said they finished early, could they come now - 15 minutes away - YES. Spencer took the time to walk me through the Mint Cleaning trucks and everything that it included. Vacuuming all of the carpet before they started, just to make sure that they were starting from scratch. Standard operating procedure even if it was done before. One of the other things we really liked was the use of agitation in the process until of just the standards wands that you can get when you rent the machine from Home Depot/Albertsons. Deeper cleaning, better for spot removal, and hopefully a cleaner carpet. Finally, everything is self contained in their truck. They are able to control a constant heat for the water to help with cleaning that relying on putting water in a machine or pulling from your hot water heater, so that the same temp is used throughout. Finally, as we walked around the truck, he also mentioned fans that they put in the rooms after cleaning to help with drying, even more important during the Winter months. We can keep the fans overnight provided that we return them the next day. After reviewing the three (3) estimates, my 'gut' because the fear of add on costs, we selected Mint Cleaning. We were able to schedule a service for the carpets within the week. Day of cleaning - again received a call from Spencer that they finished their morning job a little early and could they start ours, if not no worries. Absolutely, come on over. The entire process of approximately 1,500 square feet took around XX hours. The carpets are now set to dry with fans. The house smells great - smells clean not like a bunch of chemicals. Not sure what they use but the house smells great - did I mention that it smells clean! Final thoughts: Would we recommend - YES. Would we use them again? YES. Did they do what they said they would do and in the timeframe agreed upon? YES! THANK YOU MINT CLEANING!! completely understand why they charge a bit more. Was it worth it - yes, money well spent. I am willing to pay more for top notch customer support, meeting and exceeding time commitments, taking and answering questions (and in this case, an actual show and share with the truck walk-through), and then the final products - the carpets look brand new and we are starting on solid ground for our next set of renters. We want them to see that we care about the property and their well being, hopefully that translates to them caring about the property too. I will come back after the carpet drys and add before and after! THANK YOU MINT CLEANING! Finally, I will come back and add pictures of before and after to show the results. Cheers