Go see Ms Pat she will help you she is one of the kindness sales person I have ever met Auto City…read moreis the place to buy a car ReJenna Moore

Go see Ms. Pat! She is one of the sweetest individuals I have met. She is honest and up front. She…read moreis going to work for you. I told her my budget. I told her what I wanted in a car. Ms. Pat delivered. She delivered so well that my son will be coming back to see her. I know she has to work with the finance department and that she did. Her professionalism as well friendliness makes you want to come back! Make sure if you are looking for a used car go see Ms. Pat.

no stars being left by me! this is the absolute worst place to ever get a car!!!! I had my car not…read moreeven 6 months and the engine blew. They came to get my car for repairs and said they would contact me when done. Well instead of contacting me to get my car. They said they repoed it....how do you pick it up for repairs (which I have the texts saying it all) and then place it on my credit as a repo? I am putting negative reviews for them wherever I can. I have contacted BBB, attorney general and now in talks with an attorney. this place needs to be closed down! they make u leave a start but just know I didn't want to.

Don't not purchase a car from here…read more they will literally be in your business asking about your taxes, they spilt my down payments into payments . They depended on my taxes for the last payment of $2,000 on I called Latisha and Tamil to see was it a way to get more time since I was moving that month I was gong through a lot they told me told that I had to bring my truck back. Don't go here if you want to get messed over they have very rude customer service Ms tami always have an attitude.

I purchased a brand new Escape from this dealership yesterday. The process was easy, they did…read morenumbers over the phone, sent all numbers I asked for (including buy rate and holdbacks). Anyway I worked with Christian G. as my sales person and he was knowledable, chill, no pressure. The first day I left, BUT they kept working for me, and called me 2 days ago with a pretty great approval. Who knew Escapes were so cheap to insure??? Not me. I was pulling off the lot in my brand new car just under 2 hours since I arrived. They were VERY efficient. And the finance guy whose name I wish I remembered was the fastest finance guy I've ever seen. Took him 15 mins max. I'm THRILLED with my new car. My boyfriend is THRILLED with my old car (an older Escape) . If you ever need to deal with an honest dealership for CDJR, these guys are it. Honest and sincere.

Had over a month for recall and service and cost over $400. Finally vehicle out and still same…read moreissues. Placed on local mechanic and another $400. Service Representative and manager was terrible. Never will use again. Will be filing complaint with Ford if no feedback from dealership.

This was the easiest transaction! I was very satisfied with my offer and how easy everything was…read more I chose to go to the dealership and I was in and out in 7 minutes!

I'm writing this as a warning to anyone considering Carvana with a trade-in that has negative…read moreequity. I purchased a vehicle from Carvana and financed through my own lender (USAA). I traded in a vehicle that was upside down, with the negative equity rolled into the transaction -- which I fully understood and accepted at the time of purchase. However, shortly after delivery, the vehicle exhibited a material mechanical defect that was not disclosed. I immediately notified Carvana and requested a return within their return window, which Carvana agreed to. Here is where the process completely broke down: Although the vehicle was returned, Carvana had already paid off my prior lender as part of the trade-in. Carvana is now attempting to leave me responsible for approximately $8,000 in unsecured negative equity for a vehicle I no longer own -- despite the return being caused by an undisclosed defect. Front-line representatives repeatedly fell back on "as-is" language, despite Carvana advertising a return policy and limited warranty that clearly contemplate defects. Requests for a full financial unwind and executive-level review were met with resistance and circular arguments, even after escalation. To be clear: I am not disputing that negative equity existed. I am disputing being left with unsecured debt after a transaction that was rescinded due to a vehicle not as described. Carvana's return process is marketed as simple and consumer-friendly, but that promise does not hold up when a trade-in with negative equity is involved. Customers are not adequately warned that returning a defective vehicle can still leave them with thousands of dollars of debt and no car. I am currently awaiting executive resolution. Until this is resolved, I cannot recommend Carvana to anyone trading in a vehicle with an existing loan.