DO NOT SEND YOUR LOVED ONE HERE…read more I can't even explain my frustration here. But I'll try my best. My aunt was here and she was being treated horribly along with her roommate. They both voiced the same thing -- they didn't feel safe there. The nurses are horrible and mean. My mom was visiting and WITNESSED an African American nurse yelling at my aunt and pulling her out of the bathroom because she was frustrated that my aunt "took too long" to get back up from the toilet. My aunts leg was bent a certain way and my aunt was screaming in pain. My mom finally said something & the nurse said "oh, you're with her?" And the look on her face was shocked -- she wasn't expecting anyone to speak up to her. The nurse screamed after that and said she's working 16 hours and she's tired. SO????? Why would you take it out on ANYONE? Especially someone who is depending on you for help??!! I can't even imagine how they treat them when no one else around. Please don't send ANYONE here. I wouldn't trust these people with a fly. Terrible.

The head staff is the worst and does not care about their employees at all. They run them to the…read moreground. They praise the staff that does not do their job and then suffocates/targets the ones that do everything under the sun for the residents there. Out of all the places to work this was the worst. This place will leave you going home with awful thoughts in your head that shouldn't be there. And yet they wonder why they can't keep anyone around lol. But I would NOT recommend you put your family members here if you want them to get the care they deserve. Please. I have not, not said anything in a very long time but I'm speaking up now because the community needs to know where they are putting their family and what their family will be around. Not to mention when I worked there, when state would show up here and there to make sure everything was how it was supposed to be the head staff would PRETEND to do their job would actually come up on to the floor ONLY when state was there and I thought it was so funny because when state wasn't there they would be hiding in their offices and I mean it when I say they NEVER were checking on anyone on any of the floors. When issues from residents family member were brought to their attention they would coward down. The amount of residents that got hurt was unthought of. Not to mention some me probably needed more medical attention then what they were given.

Absolutely horrible. Never available when needed and did not deliver what was promised. Not…read morecaring about my mom at all.

Avoid High Peaks at every expense. My husband suffered for eight days in hospice care because they…read morewere unable to find the appropriate medications to keep him comfortable and at peace. Every other day changing up his medications. Every night in the middle of the night I needed to call and be put through a phone tree of 3-4 people and an hour and a half later to get answers. My husband was highly agitated and had extreme anxiety which they couldn't do a thing about. Finally, the only choice I was left with was to call an ambulance and have him taken to ECH where they were amazing and put him on a morphine IV and made him so very comfortable for the first time on his journey. Hospice would not allow my husband morphine because they were trying to save his kidney function. Are you kidding me? His kidney's were in complete kidney failure and only had 1% function. I would think being comfortable was their biggest concern. This is not what hospice is about and they should be ashamed to have provided such horrible care. I wouldn't wish my worst enemy to use High Peaks. They had the audacity to show up at the hospital on my husbands final day to defend their actions saying they did all the could. BS!!!!!! What absolute horrible care of another human being. High Peaks should be investigated for their inappropriate care. If I could give zero stars I would.

Good people, quality care. They actually care about their client's. They care more than The Medical…read moreprofessionals that work under the Albany med health system.

Excellent, excellent, excellent. Did I say excellent? So - these guys are accommodating,…read morecompassionate and take the time to explain what we are doing and why we are doing it. I've been with them for a knee dislocation and I couldn't recommend them any more highly!

My loved one was sent here mistakenly while waiting to have some MRI's scheduled, but was told it…read morewould take over a month or so to get an appointment. As a result she was sent to Hudson Health System where she has been for months given pain meds as well as physical therapy. A complete waste of time when she could of gone directly to an orthopedic surgeon to evaluate her medical condition.

I had a care manager with them for about a year and she knows I live in a locked building she knows…read moreto wait until I come down to get her to come inside ok well let me tell you something the other day we had an appointment for 2 pm at ten to 2 I said my PCa left early I am gonna walk the dog quick if I am into at the door I be there in a few minutes it only take like ten minutes to walk the dog ok well she says she was getting a flue shot so she was running late she was usally 5-10 minutes late ok no problem that's her mo well let me tell you something she was 27 minutes late for an appointment that was supposed to be an hour long which made me have to cancel my appointment with access vr that took me a month to wait for ! Than when she finally got to my building she said oh someone let me in well I still went downstairs bc the elevator is locked well she was not waiting at the elevator so I go to the door she is not at the door I text her and she like oh I ran up the stairs but there locked well dummmy if it's a locked building what makes you think the doors aren't going to be locked so then she like I am taking off alls I said to her is i was a little out off by the situation I mean she get a flu shot when she supposed to be meeting with me if you pay taxes you should know Medicad pays for this service and she is on your dime getting a flu shot when she supposed to be working ! Ok then she takes off and they still billed Medicad ! Well then about a few weeks ago I asked her to make me a Medicab appointment for December well she says you can't make it that far in advance remind me a few days ahead I think she was hoping I would forget well I called Medicab and guess what I just made the appointment and it's a few months before so she lied ! Beth is a liar ! Than I was apply for owpdd services and she was supposed to help me nope she didn't lift a finger to help me ! So if your thinking of applying to get a case worker from here think again go with someone else bc they suck oh if you think Beth is the only one who sucks think again my friend I won't say who who lives in my building also has them as a case worker she almost got evicted and when she told her case worker her case worker told her she couldn't help her well my friend called me I told my friend to call legal aide and in my friends circumstances I told my friend to also get sober and call healing springs in her circumstances well bc of the advice I gave my friend she kept her apartment but her case worker didn't do crap to help her and she getting paid with your tax dollars ! Well don't worry I made a report to Medicad that they billed for an hour that I didn't get services for an they didn't bother to call me the next day to follow up so I let them know I reported them for fraud well they didn't like that so they referred me to other agency's ! I said wonderful! To add insult to injury they sent me a letter in the mail informing me they hadn't referred me to another case manager ! So another lie by fort Hudson ! I implore you do not choose them as your case management they are awful they lie and they suck at there jobs at least 1000 times I asked Beth to fax sow thing to dss and she said she did I would follow up and call and she never did I would have the social worker here Madison do it and when I call again they say oh a Madison faxed it oh ok so Madison did his job who is paid by housing but my case worker who is paid by my Medicad is committed Medicad fraud every damn day ! Please report fort Hudson for medicad fraud they are the absolute worst agency ever

No complaints on the treatment, physical therapy…read more However, getting reimbursed has been a nightmare! They still withdrew money from my account even after they were provided documentation that everything was to go through workman's comp. They seem helpful, but after calling every couple of weeks and asking for someone with authority to call back, I have never been called. Its been 16 months! Actually submit the paperwork and send me a copy.