Hair Type: Type 4b/4c (RELAXED) Hair Length: Medium Condition of hair at the time of first visit: Slight chemical damage (crown of head; Moderate chemical damage (nape of neck) I've been to Neilsen's on THREE separate occasions in the past month and a half. The first two visits were for a trim and subsequently to freshen up my short-to-long layers. Backstory: I am relaxed and have been for over 30years. I also care for my own hair (occasionally going to the salon for special events, detailed cuts, etc.) so I know my way around my hair. I don't remember the name of the young lady (senior student) that trimmed my hair on my initial visit (sorry bout that). I asked her to assess the condition of my hair (regarding the chemical damage) in her expert opinion, and she answered honestly: My hair was damaged in areas, but correctable (which I knew). She did a great job. I returned a few weeks later hoping the same young lady would be there to touch up my layers but she was not. No problem, although I prefer the same person perform surgery on my hair no matter how minor. Another senior student (Sandra) was assigned to me. She too did an awesome job. She told me to come back when I was ready for my relaxer and she could apply it. I returned about a week later (with my own products) and she did a wonderful job. She was accommodating, attentive and polite and I was pleased with my final results. COSTS: Relaxer: $32 (includes roller set and dry)- My Cost: $28 ( I did not roller set nor dry) I dried and styled at home. The school has products they use, however you can bring your own products if you choose (NOTE: it doesn't save you any money) Cut: $6 (only SENIOR students are allowed to cut hair.) My advice: ALWAYS ASK FOR A SENIOR STUDENT and bring your favorite products. if you have them BE SURE TO TIP YOUR STYLIST. 8-) read more