We were very pleased with the purchase and installation of our furnace and air conditioner. They…read morewere very professional, on time, very pleasant, polite and very patient. The work was neat and well done. Cleaned up after themselves, Made sure we understood everything. Very knowledgeable. Great job.

I am writing to share my experience with Neighborhood Heating, Cooling, and Electrical regarding…read moretwo equipment installations. First Project (Air Exchanger): Ten months ago, I hired them to install a new air exchanger. During the installation, I noticed a code flashing on the unit's display screen and asked the technician about it. I was told it was not important and that the system was ready. After two days of using the air exchanger, the unit was clearly not operating correctly. I read the manual and discovered the flashing code was critical for proper setup. I adjusted the settings myself to get the unit working right. Second Project (Heat Pump, Blower, & Thermostat): Giving them the benefit of the doubt, I later hired them to install a new heat pump, air blower, and thermostat. Once again, the installers did not verify the system's proper operation. By the next day, it was clear the ac unit was not cooling properly because it could not maintain the thermostat setpoint of 80 degrees. Later service visits determined the air blower was left only outputting 750 CFMs and the refrigerant was undercharged. After five follow-up visits that took place over the next month, the refrigerant level and air blower issues were corrected. Additional Issues: During one of the follow-up service calls, a technician switched two drain pumps to improve drainage on another of our HVAC units. However, they accidentally connected an input tube to an output port. This resulted in water being pumped directly into my boiler's exhaust pipe, a problem I discovered late at night and corrected myself. The technician had left the property without checking if the equipment was operating correctly. Summary: My primary concern with this company is a consistent pattern of technicians leaving jobs without testing or verifying that the equipment functions properly. I expected better quality control and thoroughness for professional HVAC installations.

Scheduled an install estimate over the phone. The receptionist told me they would call when they…read moreare 15-20 minutes away. I received the call, called them back and said I would be at my house within 8 minutes. After 30 minutes of waiting, I called them back and they told me the tech just finished a job and that they were ~20 min away. After another 25 minutes of waiting, I had to go back to work. Could have all been a better experience if they would have just called me when they were close to my home. Never got an estimate, but was told they overcharge anyways.

They came to my home and I had a leak in my outside faucet. Ted looked it over and found the burst…read morein the pipe gave me a price and fixed it for what he said it would be. Thanks Ted and the Neighborhood group.

My tech was great, but when I asked that the invoice be broken down to parts and labor, they said…read morethat they don't do that?!! WHAT! They know what the part costs and know the labor costs. Why can't they separate them out? They refused to do that even though I have a water damage claim for my home owners insurance. They charged $813.00 for replacing an outdoor faucet! REALLY????

I purchased a furnace and air conditioner from Neighborhood Plumbing and Heating. I had nothing…read morebut problems with my furnace from the start. My furnace kept stopping and would not kick in. After numerous visits from Neighborhood Plumbing and Heating it still continued to cause a problem with shutting off and not starting. I talked with a friend who recommended a HVAC professional who came out and told me my flame sensor was causing the issue. It continually builds up carbon and needs to be cleaned every year. If I would have known this to be the case I would never have purchased this type of furnace. Every year someone needs to make a visit to clean my flame sensor. The cost from Neighborhood would be a typical service call of $100 !! This should have been mentioned at the time of the sale and not discovered after having purchased the unit. I would not recommend Neighborhood Plumbing and Heating they are not qualified professionals in their field. I recommend Mechanical Systems Inc. Very Knowledgeable and have expertise in this line of work.