Willing send a second technician to address the issues that its first technician did not address.

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain separate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch" read more

I live in a Lomas Gardens Apartments for 28 years in September, as April 13 2026 2 Plumbers shows up at my door Unanounced wanting to tear up the ceilling , seems like for the 20th time. I told them to tear Apt 22 BathRoom to fix the leak, the answer I got from the plumber, it's cheaper to buy Sheet Rock, instead of tearing up 22s BathRoom. Long story short Nespolo Mechanical called my Mother on her cellphone in between Appointments to schedule a Appointment for April 30 between 8:00am to 11:00. Once April 30 they were a no show, They didn't have back Bone to call to return my Mother phone calls or they didn't even bother calling they going to be late or not at all. What is worse Rhino Reality didn't give us any warning neither. when they sent the plumbers over here. Nespolo Mechanical SUCKS ASS for showing up Unannounced and Not showing up for Scheduled Appointment to do worked. Along with Rhino Reality for hiring these guys. The plumbers that showed on April 13, I told him what 2 of the plumbers said the leaks are caused by 22 Kids. The 2 plumbers from Nespolo Mechanical seem like they want to hear it. I wonder they are just like Rhino Reality Deaf, Dumb and Blind to listen to what people tell them. read more

Awful company!! Technician was late. was constantly in and out of the house to retrieve tools. kept talking instead of diagnosing the issue. The technician was talking 30 miles an hour trying to explain the issue on my AC. Eyes were very dilated and red. kept sniffing as if he had just done some type of dug in his work van. Smelled like weed and never even fixed the problem at all. overcharged me for no repairs and my AC was still broken. Called to speak with owner and left several messages, but was avoided the entire time. You are better off going down central and getting a couple of average joes instead of this joke of a company. He also my said system needed replacement. My AC is only 5 years old. Had a 2nd company come out and replaced my capacitor and my system was working fine after that. Steer clear of Nespolo!!! read more

Excellent! On time and experienced. My heater was checked and is ready to go! Javy did a great job. I now have a new contractor to use!

My water heater need service. Ken came out and told us what was going on with it, fixed the problem quickly and efficiently. My second time using Nespolo Mechanical. Prices are fair and Ken is an awesome tech. I have hot water!!! read more

I would absolutely recommend Nespolo Mechanical for all your HVAC needs. This is a trustworthy company that has earned our complete confidence. They are quick to respond to inquiries and we did not find that to be true of other HVAC companies locally. They are very knowledgeable about their craft and take the time to help their clients understand what they are purchasing. They do not try to upsell or to talk circles around their clients. They offer fair prices and help their clients make informed and comfortable decisions. Nespolo Mechanical goes the extra mile with each consult and service. You will not go wrong with Nespolo Mechanical. read more