Santa Clara County Fire Dept originally paid a company to come in and develop a new website with a new design. Even though the cost seemed expensive, at the time, we ended up getting what we paid for. A site template put into place that was copied from some place else and zero help in getting us into that new site. It was a horrible experience. We ended up creating an RFP for all the things we really needed and it was a huge move from an old format to a new CMS based system. Bids were all over the map. Many promised all kinds of great things for low prices, but the samples from these vendors were amateur at best. There were only two companies who stood out, but NetPilot Web Solutions had the experience and design background we were looking for. The sites they created were much better designed than any of the others. Our site was not a simple site transition. We had content that was outdated, pages that looked horrible and pictures that were not setup properly. We quickly found that we had a TON of work to do (internally) before we could ever launch this new site for the public. John helped us as we began the journey. They created an outline of where we wanted to take the site. His team has usability knowledge (they know what users do) and knows how to design with them in mind. They helped us eliminate goofy pages that didn't make sense and helped to create pages that would help our customers (the public). Now that we are on the other side of the launch, we have a website we are now maintaining internally. It's highly organized. John's team makes sure we are trained on all the tools needed to continue a speedy loading site. There are many things to think about and our staff is now much more savvy in supporting their areas of content. I can call on NetPilot and ask some stupid questions and they are quick to support and help us (no additional bills). They do not nickel and dime us for every single call we make and they really worked out awesome. We have heard about other agencies who hired other companies and the nightmares they dealt with. We didn't have any. I'm the Information Technology Officer for this Fire Department and I do not get any benefit for saying any of the above. We really did have a great experience with NetPilot and they changed our site to be amazing vs. mediocre. If you go out to bid or have to choose from many on a list, consider what you pay for. With NetPilot, I paid one price. Be very careful who you choose and do your homework. If you go in blind, you will be taken to the cleaners. From our experience, these folks have integrity. I still use them for other tasks. read more

I went to a meeting last week and it was the kind where everyone goes around the room to do self-introductions...you know the kind! Anyway, for a second I thought it was a web and graphic designer's conference. I couldn't believe how many there were there. It caused me to stop and wonder how much more challenging it can be for a business or in our case a non-profit company, has with so many choices of who to use with such an important component of any business; marketing. Most of us have limited budgets in this category, yet it is the face of your organization in a lot of respects so you want someone who is going to be experienced, knowledgeable, efficient, and ethical and produce products that are of such high quality it could be for themselves. We started working with NetPilot Web Solutions about 6 years ago. They built our website from scratch and immediately upon release, it won an award. The honor, granted by the Interactive Media Awards, recognizes that the project met and surpassed the standards of excellence that comprise the web's most professional work. The judging consisted of various criteria, including design, usability, and innovation in technical features, standards compliance and content. In order to win this award level, the site had to meet strict guidelines in each area - an achievement only a fraction of sites in the IMA competition earn each year. To view our website: (www.visitcarsonvalley.org) John and his team at NetPilot Web Solutions are a true pleasure to work with. They are extremely professional, efficient, thorough, timely, consistent, experienced, and knowledgeable and above all offer excellent customer service. One of the things we appreciate is if they are not 100% sure of how something works or how something should be done, they find out. Not only do they get back to you with a knowledgeable answer, but they have already tested it to make sure that it is completely accurate. In this day and age where web and graphic designers seem to be everywhere, you only want the best for your business. We highly recommend using NetPilot Web Solutions. We are extremely satisfied and can't say enough positive things about them. read more

We really enjoyed working with John, Marla, and the team on our new website (check it out: http://health-access.org/ ) and frankly cannot say enough positive things about Net Pilot. Health Access, the statewide coalition for California's health care consumers and premier advocacy organization dedicated to full implementation of health reform (AKA Obamacare), has several layers to our approval process AND we are entering into an exciting transition in terms of strategy and focus for the post-reform environment. These factors can easily overwhelm (or delay) the task of building a new website. But none of this stood in the way for NetPilot. In fact, they helped us work through our many decisions on design, structure, and content--and helped us move our process along to completion. Our many stakeholders love the site, and we have an easy time keeping it up to date through the user-friendly tool they set up for us. read more

Our company Burger Rehabilitation has partnered and worked with NetPilot Web Solutions for some time. We first met John and his team years ago when we wanted to revamp our website and add more functionality. Over the years we have done just that. From adding RSS feeds to our site for up to date news on the therapy industry. To customizing our locations pages and therapy products store. NetPilot has always been very responsive and thoughtful in their approach. They are especially detailed in their preparing by asking the right questions in order to fine tune the needs and wants of our requests. I would recommend them to anyone looking to improve, replace or develop their digital space online. They are very professional and quick to make the adjustments needed. read more

Websites are an integral part of any business today. A good website designer must possess many qualities and traits from the obvious of staying current on trends and technology to the not so obvious of being an excellent communicator. I have had the pleasure of working with John Merry of NetPilot for over a decade now. John always makes me feel like my site is his number one priority. He is timely in his deliverables and patient when I am not. He never makes you feel like you are a pest or don't know what you are talking about (even when you don't). NetPilot has been in business for many years and has established roots in their community. If you want a website that stands out in a crowd and a pleasant experience while creating it, NetPilot is for you. read more

The City of Ione interviewed numerous web designers in pursuit of the highest quality and professionalism. We chose NetPilot Web Solutions and their team not only met but exceeded our expectations. John Merry is prompt, insightful, creative, assists beyond original scope of work, very patient and able to teach individuals with no technical skills. Our website, www.ione-ca.com, consistently receives positive reviews for ease of use and for the beautiful layout. The price we paid is a bargain for the web design and continued support we receive. You will not be disappointed! read more

NetPilot Web Solutions just completed a complex website for Construction Innovations LLC. It was somewhat of a moving target because the company was growing rapidly with new projects coming into play every week. John Merry and his team were easy to work with and did a masterful job of implementing design concepts discussed in team meetings. The final result exceeded our expectations. Navigation is simple yet elegant, and the overall graphical layout and color scheme ties nicely into our company's branding. I highly recommend NetPilot Web Solutions and would use them again. read more

NetPilot handled a very large, complex web site project and made it seem easy. One of the best that I've work with in the last ten years. John Merry was excellent in planning and implementation. He provided really clear answers to our questions, a frequently updated list of items needed, and excellent training on how to maintain the website after it was completed. We usually went with their recommendations on graphic design and color, as they knew best and the website turned out beautiful! - Ken Gregory, Marketing Director, Rex Moore Electrical Contractors & Engineers read more

My father started working with NetPilot Web Solutions to get our online commercial loan portal up and running over 20 years ago! Back then, it was Jack Merry, John's father, that ran NetPilot and helped grow our website to being arguably the largest commercial loan originator on the internet. Now with the help of John Merry, we continue to thrive in this space. John is always very upfront, honest, and hard working when it comes to projects and we couldn't be any happier with NetPilot over all these years of working together. They are the best! read more

Visit Carson Valley embarked on a full redesign of our website with the expertise of NetPilot. Highly engaged teamwork set the tone through the entire project cycle. Next steps, key design initiatives, and more were expertly tracked and guided. The NP team clearly understood our objectives while always executing on time and in line with our goals. Any challenges were met with cost effective solutions and a forward thinking approach. Design, communication, leadership, tech support, training . . . outstanding collaboration! read more

We were starting a new business across the country and heard about Netpilot. They were clear, and concise with their proposal and decided to try to work with a company long distance to make our website. They have been fabulous. Over the past few years, we updated things, added products, etc. They are always quick to respond to our requests and do exactly what we envision on our site. Everything always works perfectly with the site links. We highly recommend their services. John and his staff are fabulous! read more

John Merry and his team at NetPilot are the best of the best. We have worked with him for years and we are always happy with his work. A competitor of ours was so impressed with our website he called Net Pilot directly to design their website, John being the classy guy he is contacted us immediately and did not design their website. He is not only a talented web designer but a great, stand up guy. We love working with them. Tiffany Operations Manager Pacific Interstate Insurance Brokers read more

My company is the largest of the commercial mortgage portals. You can think of us as the eLoan or LendingTree of commercial real estate finance. We have been using NetPilot Web Solutions for over a decade (that's a long-long time), and we have always found them to be fast, reasonably priced, creative, artistic, and just plain very smart people. The NetPilot folks are far more than just our web site designers. They are our web advisors. In over a decade, they have never let us down. read more

We are an engineering services business, and we were concerned about having the right solution for our website. As soon as we met John, all of our worries went away. He was very detailed in his approach, his team had a ton of patience for our reviews and submittals during the design process, and they did a great job in the end. We are very pleased with the work NetPilot provided us, and we will definitely use them again in the future. Highly recommended. read more

I recently partnered with NetPilot Web Solutions for a complete overhaul of the TM Process & Controls, Inc website. The process was smooth and efficient, with clear communication and excellent results. I'd recommend NetPilot to anyone needing web design or development--they made everything seamless! read more

NetPilot produced a website for us beyond our expectations. They are very easy to work with and prompt with replies to questions. They even gave us suggestions beyond their scope of work. We highly recommend them. www.hollyshill.com read more