While searching for a domain name at Network Solutions the other day, I discovered that the domain name that I wanted was available. I searched for it on Network Solutions with the intentions of purchasing the domain with another domain company where I would have saved $20 for a year. Not even 5 minutes later, I tried to purchase it at a competing company and I found it was immediately registered at Network Solutions. Furious, I searched the FAQs on the NS site and found that they feel they're doing customers a favor by holding the domain name for 4 days. Well, 4 days has passed and the name is still registered with Network Solutions. Advice: NEVER search for domain name availability with Network Solutions!! read more

I noticed that there are no recent reviews for Network Solutions in yelp but, not for the first time, they tried to extort money from me for a problem they admit they caused. They service two domains for me but after spending 3 hours on the phone today, for the second time recently, I've had it. Here's how they work it. They change things at the server level without informing the customer. Suddenly you don't receive your e-mail and when you call for service they try to funnel you into a special department you have to pay for (around $200 a year). After threats they gave me "a break" by fixing what they broke for free (just this time!). They did this twice because I do have a good intimidating voice that I reserve for such cr*p. When they were located in Drums, Pennsylvania, they never tried this kind of criminal activity but they were bought out by an off-shore company and have become a mere-cash cow. I have an image of a basement with a few technical people with an overburden of tools that are trained to just go for the Benjamin's. Sorry to see the dismemberment of a good American company. read more

Hi. I've been a customer for about 7 years, and I want to share some good news and bad news from a long call yesterday. The bad news first (which I don't think is related to the Drums office): I called and explained what I needed to someone, and they transferred me to a colleague. That person listened and said that I had the wrong department and that they understood what I needed, and transferred me to someone else. This cycle repeated two more times - me explaining what I needed, the person saying that I had the wrong department but that they understood what I needed before transferring me on to another person who said I was transferred to the wrong department. The last person, in the Sales department for Web.com, was exceptionally bad at listening and kept interrupting me, becoming more agitated in his tone. I finally hung up and decided it was time to look elsewhere at other web-hosting companies. I was totally frustrated. Good news: I decided to call back, and fortunately I got Lisa S. on your Tier 1 support level in your NE PA office. I was so full of frustration and anger and she was an excellent empathetic listener, and also competent at gently explaining what I really needed. Lisa should be asked to train all of your colleagues worldwide in "whole listening" (or "active listening") since I have also had some chats with people in your Manilla office who were competent but who did not know how to express empathy over the phone - empathy for the customer's anxiety and insecurity about not knowing web-design terminology and also genuine empathy for the customers' frustration at the very long hold times that you often have and the very confusing phone tree with multiple levels. Lisa was essentially a therapist for me in the first minutes of our chat, and by the end of my chat with her, I not only decided to stay with Network Solutions, but I also wanted to give her an appreciative hug over the phone. Her employee id is 9739. For what I actually needed (responsive design for my site), Lisa transferred me to her colleague, Paul, who was very good at going slowly for me and explaining what my best options were. I wasn't planning to buy anything during this call, but Paul was so good at explaining things in layman's terms at a very gentle pace (sort of like a teacher for anxious students) that I ended up buying over $350 worth of product. You could tell that Paul's and Lisa's listening skills were much better than some of your other colleagues. Paul's is 9079. Please, please salute these two people and have them ensure that other call-center employees know when to speak in such a gentle, patient, and reassuring tone as they did with me. I've probably bought over $5,000 worth of product from NS over the years, and I'm much more willing to buy more when I need it if other employees can talk to me like they did. read more

My email account stopped working, had my account open online, couldn't see what was the problem so I called the Service number. The guy says, "oh, your account is expired, need to renew". I say ok, money is tight the week, just renew for the monthly $19.00. I say, actually, I can see it here on the website, I'll just take care of it online. Guy on the phone says, "no, let me do it, so it's done correctly"... then charges me $200 for a year! Money comes right out of my checking account, at that moment, I actually see it while I'm on the phone. I say, dude, you gotta put that back right now, you just cleaned out my account. That's why I wanted to just do a month! Puts me on hold for a while, sticks the manager on, and he tells me, "ok no problem, you'll get the money back in 5-7 days". I tell him that i will be bouncing two checks. "Oh, sorry, maybe tell the bank what happened and they might not charge you.." Sure enough, two checked bounce, $35 each. Bank was like "Whatever, not our problem" read more

Spent 55 minutes of my life (gone forever) simply trying to cancel my services that I had with them for the past several years. Had to through 3 people to get it done. read more

I talked with Lisa in Drums, PA and she helped me with my billing information and offered us a solution to driving more traffic to our Vietnam veterans website. www.lzpeace.org in Rockford, Illinois. Thanks Lisa. Great job. read more