Had a referral for my SO for these people. Because we were referred from BAMC, we thought all was on track. Got there and this very unpleasant woman said we needed a specific provider and that we also needed medical records supporting the referral. I asked her "how are the doctors at BAMC to know a complete list of providers in your group and what their specific specialties are? Do you have a list of them and their areas of expertise that I can see?" She did not have any such material to give or show to me. She offered no help and I do believe she failed the course on customer service. We will try to find a different provider I think. read more

Dr Vu might be the worst doctor i have ever seen. He or his staff would not ever return a call. I begged them 3 different times. No call back!!!!! Because I asked for call back, I was told they could not help me anymore. They told me to find another doctor. read more

Dr Eric Pappert is the best. He does not prescribe medication's just for the sake of it, but explains everything in detail as to his thinking. I really appreciated him taking the time to give me an actual prescription for exercise. This is a really good doctor! I highly recommend him. The office staff was great! read more

Dr Vardiman is amazing ! He really listens and helped me. He explained everything completely to me . I had a microdiscectomy done and im on my 3rd week of recovery. While he did explain that there was a 50/50 chance of it relieving pain I can say I have had some pain relief. The staff is all great and courteous. Never had an issue with callbacks or scheduling. Dr Vardamin has the best personality and will have you feeling comfortable and easy to talk with in just the first 5 mins of meeting him . Thank you to you Dr Vardamin and staff :) read more

Please read: I have never been so mistreated in my life. Dr Vu asked me why I was there. I said I was going to read from my paper because I felt the last Dr appointment I had I was unable to share all of what I was experiencing. (I have Autism.) He said he needed symptoms and so I said, yes, I am sharing my symptoms and I shared two symptoms and he immediately said I need to see a pain specialist. I said that I don't want just medicine. I want to know why I feel the way I feel to get better and I asked if he looked at my MRIs. (They were pulled up on the screen.) He said he wouldn't look at them because he is a Neurologist and I was referred because they think I have a pinched nerve and he can't help me. I was very confused and asked if he was not the doctor. He said he's the owner of the place and I said if you look at the MRI, you will see there is a lot going on and I'd like help. He again refused to look at my MRIs or listen to my symptoms. I asked why is he pushing me off instead of helping me and he said he can't help me. I cannot believe he is a medical doctor. I asked to speak to the office manager and he literally said No. and that he is the owner and big boss. Wow! I've worked with some doctors who had no bedside manner. I have NEVER been treated this way. read more

I was referred to Dr. Patrick Grogan for some pain I was getting in my hands and wrists. Didn't know what to expect or how anything work. His team helped me to relax and was friendly. Dr. Grogan was friendly himself and worked really fast to ensure I wasn't in to much pain. My wife went to another Dr for her back and legs, it looked like he was torturing her. Wish I would've told her to come here. I would refer Dr. Grogan. read more

Wow they suck. Horrible people. Had a referral from my PCP but they won't return calls even though I need help asap. Worst medical provider ever. read more

DO NOT COME TO THIS PRACTICE!! We made the horrible mistake of not reading these reviews until after our appointment with Dr. Vu. My father had a stroke and we came to Dr. Vu for some nerve damage on his right jaw line. Dr. Vu was EXTREMELY RUDE, berating, argumentative, and belittling. I'm not the type of guy to let anybody talk to me or my father this way. I could care Iess if he's an MD. I only let Dr. Vu go so far until I snapped back at him and started to belittle him. It was only then that he backed the "F" off of me and my father. Dr. Vu tried to BULLY me and my father on our initial new patient visit!! WTF??? read more

I started seeing Dr Vu shortly after 2010 exactly I don't remember but he has always been very helpful and encouraging while explaining what my problems are. I was so comfortable with him that when the practice moved him from San Marcos to San Antonio I felt that he understood the challenging nature of my problems and moved my visits down there. He has worked with me as my problems are getting more complicated due to aging I am now over seventy five and in fact plan on seeing him tomorrow read more

Dr Alverez has been my doctor for 2 yrs. if you are active military that needs Botox, go somewhere eles. We all know that the doctors sign a contract that what tricare pays them, is what they get and not allowed to charge the patient. I went in on my appointment and Mariah the med asst told me they had my Botox but refused to give it to me bc I needed an update referral that they let expire AND CHARGING the patients a $75.00 PRIOR AUTHROZATION FEE! I believe that's against the laws according to the military advocates. Mariah has always been very rude with a smile from day one and her scrubs are extremely inappropriately too tight! Not professional at all. They treat military bad! read more

I was referred to Dr. Grogan by my PCP for testing regarding carpal tunnel syndrome. The office observes proper COVID-prevention protocols. Both Dr. G & his tech, Robert, were very professional, knowledgeable and patient. Both took the time to explain everything they were doing and answer all my questions. I couldn't have asked for a better experience! read more

If I could give this practice a zero star I would. The practice manager is the rudest, most arrogant individual I have ever spoken to. He will not listen to what the patient is saying on the phone, but prefers to hear himself talk. He actually told me on the phone that he did not want to hear stories he wanted me to answer his questions directly. Then he insinuated that because my father was 95 years old he did not fit in their practice. My father is a World War II veteran and to dismiss him because of his age, and not even let me finish explaining the seizure type activity my father was having Is the height of rudeness. I would not advise anyone to use these neurologists. Besides the fact that they will not give you any appointments for 3 to 4 months, even if it's an urgent situation. read more

Was referred to Dr Alvarez for a dementia assessment for my spouse. The two appointments were disasters from start to finish. Dr Alvarez is abrupt to the point of being rude. Does not encourage questions and both video session were rushed. I called back to get an appointment to discuss the medication she recommended and one week later still waiting for assistant to call me back. If you can't find another neuro then I guess Dr Alvarez is better than nothing but definitely would search further for one. read more

My mom needed a formal dementia diagnosis for her move to assisted living & her primary got a last minute appt with Dr Vu. Dr. Vu is very hard to understand, but that didn't bother us as much as his rude manner. I record mom's Dr. appts for her benefit, since her short term memory is gone. It has been a huge help, esp for her other Drs. Other Drs haven't minded but Dr. Vu immediately got defensive & rude. He started lecturing about families who take advantage of elderly. I told him the recordings are for mom's benefit since she can't remember dialogue. Honestly, he seems to have anger issues. As he scheduled 3 hr "psyche eval" he told me (rudely & repeatedly) that I was to "drop her off" and will not be allowed to be with her during her interview. Say what?! My mom has DEMENTIA! We have had 2 other "mini mentals" with a PA & Insurance Nurse and both providers REQUESTED a family member be with mom in the room. We left Vu's office feeling extremely uncomfortable. We are scheduling her 3 hour Psyche Eval with a "reputable" neurologist. read more

I have seen Dr Patrick Grogan for an issue and asked him about another issue. He said since my referring Dr did not mention the other item I would need to see another Dr about that matter. I asked my primary Dr to recommend someone and he did. I called that Dr's office to see if I could make an appointment and they said that they would need all records and progress notes, so I called Dr Grogan' office and left a message with his assistant. Waited a week, no phone call. Called the new Dr's office aweek after first call and was told they received all information except progress notes. Called Grogan's office again and assistant din't csll me back until about a week later after cslling agin. Finally asstsnt called the next day and said they fidn't have notes as they just ran tests. I asked him a little over a week ago if he would call their office and things to them and to see what they wanted to hear. Still hast called me back and I requested he call 10 days ago. No call back so called this morning and retold him everything. Here it is, Nonday after 6 and no call again. This otiginal request was near the end of August so getting close to 2 months now and very frustrated with assistant Robert Babcock! I eill never usr this Dr again because of hi assistant! read more

EXTREMELY RUDE PRACTICE MANAGER!! I see the reviews about the staff being rude and now I know why, because the practice manager herself is rude! I work for a doctors office that has referred many patients over the years and when my own child needed a neurologist I thought about Dr Alvarez as I had sent many patients to her as well and worked hand in hand with this Practice Manager. The scheduling person doesn't return calls or VM's so I tried reaching out to her and left her a VM which she never returned, today she actually answered the phone when I called her extension and proceeded to call me a liar when I told her I had left her a VM over a week ago and that she never returned my call. VERY UNPROFESSIONAL!! We will never refer to her office ever again I have already informed the doctors I work for about the treatment I received today and will let all of my friends that work in healthcare know as well! read more

I have been to This office 3 times. I live in Austin and travel there because I was referred by another physician. I was told they were excellent with facial disorders and Dystonia. The first time I went there I felt rushed and was told that I probably had Meige syndrome. I was told by Dr Alvarez to take some medication that would help. I would see a difference. Did not work. I had to go back to see her just to get ok for Botox treatments. So second trip was just a waste of time and they Charged me $75 for their time to get an ok from my insurance for Botox. Plus my co payment. Ridiculous but I paid because needed the injections to help with my facial spasms. Dr Alvarez prescribed another medication To help me until I could get the Botox and it did not work either. I was told that it would work and I would see a difference for the better with my spasms. Third visit I arrived and sat in the dr room for 10 minutes and then she finally came in and injected me with Botox. I was told that I would see a real difference. Got home waited a week. Very little change. Called them and told them.I have to wait now 3 months. My problem is that I should not be told these things will work if there is a possibility they might not! Also some of the staff are rude there. Especially the one that is dr Alvarez assistant. I just made an appointment with another Movement disorder Dr in Austin. I called to get My records faxed over and told them how unhappy I was with my experience there and that since I'm not going to continue being there. I asked they refund my $75 that I was charged for my yearly fee that they have there and they said No refund. They didn't even say sorry when I told them about how unhappy I was. My suggestion is Don't go here. They really don't care about you. read more

Went to Dr. Alvarez to determine if my wife has some type of memory loss problems. She had my wife walk down the hall and back and as soon as she sat down she said I'm pretty sure it's Parkinson's by the way she walked. Needless to say that was not what we wanted to hear and it scared the hell out of us. Her bedside manner needs work. Didn't discuss memory problems at all. Wasn't able to get an MRI cause she didn't complete the paperwork properly. I went to her office with paperwork that the imaging center needed and she or her assistants couldn't get it right. So we found another excellent neurologist to see. Will never go back to this woman again. read more

Since I was unable to schedule an appointment, I cannot speak to Dr Grogan's skill. However, I can speak to unprofessionalism of the staff. After having received my referral for a week, the staff did not call to arrange an appointment. I called the office and you are forced to leave messages, which I did over two days. Zero call back. And do not call between the hours of 1130am-1:30pm. These hard workers are at their 2 hour lunch break and the answering service sounds like you are waking her up from a nap just to tell you to call back. And it's obvious the Dr does not care about the 1.5 star rating (and falling). read more

Thorough, listened, conducted nerve testing and an EMG on both arms (I have intermittent neuropathy), and ordered an MRI of my cervical spine. After reading through my history, looking at the MRI results, and conducting the tests, made a recommendation to see if perhaps I have fibromyalgia. I've been suffering with chronic pain since 2005. Do you know that it took two sessions with this doctor to fix what 12 years other doctors couldn't? The medication he recommended I try (to confirm/deny Fibro), has helped me TREMENDOUSLY!? I'm SLEEPING for the first time in a decade!!! My nerves are calm! My back no longer feels like it's inflamed and bruised! I FEEEEEL GREEEEEAAAAAT!!! read more

I saw Dr Vu one time. Without consulting any of my records he told me I had migraines, not seizures (which I had been diagnosed since 2012), and did not have a TIA even though I had just been seen in the ED and received TPA. Migraines...I think not. Also, Dr. Vu has an extremely thick accent and is difficult to understand. I asked to see another physician in the group and was told I could not "doctor hop". It's my money, I want a doctor I can understand and will not base his diagnosis upon his psychic ability since he did not take one look at my records and spent maybe 5 minutes with me at the most. Don't waste your time here. read more

The office staff here is rude and unhelpful. I felt talked down to and rushed. Would deffinetly not recommend.

Doctor Alvarez is wonderful, caring and professional. However the front office staff employees are TERRIBLE!!! they are rude, no customer service skills at all. This happened several times either in person or by phone. Please owners of Neurology Associates take note of this, your patients deserve better. Doctors are awesome but your extremely UNPROFESSIONAL staff members will not make your business successful. read more

I loved Dr. Maria Alvarez however her staff is very unprofessional and extremely hard to get a hold of. Recently I had an appointment and I woke up with a fever and strep throat, I went to my PCM first thing after waking up to get treated and went back home. I understand that they have a 24-48 hour notice policy however these were unforeseen circumstances that I could not let them know within 24 hours because I was clearly not sick the day prior. So I called and called as usual and no answer; finally their answer service answers and I told them I need to reschedule my appointment. He proceeded to tell me he would cancel my appointment but was unable to reschedule. He took down my name, Drs name and appointment time.... nevertheless the message was never relayed and for whatever reason they have no recording of me calling (so they say but i bet they never even checked) but I have proof on my phone that I called. The office refused to allow me to show them as well as my doctors notes. I think going to the ER rather than coming to get Botox is much more important but all they seem to care about is their missed opportunity to make money because me being sick was a huge inconvenience to their money making and they charged me a $50 no show fee... however I was not a no show I called and cancelled my meeting yet Janice kept telling me over the phone what I did and didn't do. They are extremely unprofessional, they also told me that people at the answering service cannot cancel appointments.... I think that is something they ought to relay to their employees and patients because this man I spoke to obviously thought that he could. There is no place or person to file a complaint to or else I would have but I will be taking my business and MONEY else where. They are just cold hearted and money hungry, I am not even mad about the $50 i am mad they they don't have any humanity to give me the benefit of the doubt due to me waking up with a fever and strep throat. Its clear money is all they are worried about but they wont be getting any of mine any more. No disrespect to Dr. Alvarez because she is a wonderful doctor and very sweet. read more

I wish I could give negative stars! Dr. Santiago Restrepo is HORRIBLE. I have been having increasingly worse migraine headaches and I also deal with pain from having 3 cervical spinal surgeries. I went to this doctor (*so called doctor*) hopes that he would be able to see that there is a genuine medical issue that I am dealing with, and not just look at my list of medications and assume that I am addicted to pain medicine. (*Which I am not!*) All he recommended was that I come off of my pain medicine change another medicine and have a spinal tap. I was in such shock that I was in silence when he was in the room he could tell that I was upset. Rather than comforting me and telling me that he could help and we could find a resolution he says and I quote "I'm not a sensitive person and it won't bother me one way or the other if you listen to what I say or not". I have never had a doctor treat me with such disrespect. I urge you please do not go to this doctor because he does not clearly understand what the Hippocratic oath is. I will be reporting him to the medical board. read more