They did a good job installing my windshield, but absolutely blew up the customer service side of…read morethings when we discovered that they scratched our vehicle. Owner absolutely refused to accept responsibility, and argued that we couldn't prove his staff did it. Not only that, but tried to compare the situation to damage while parking your vehicle at a mall, in a family member's driveway, etc; without addressing that he had care and control of our vehicle when the damage occurred. Even tried to tell me that his parking lot was a public space until I reminded him that he had signs marking "authorized parking only." Then his story changed that I would have to prove negligence on his part - which is also not true. In short, he was grasping at straws. Then he just reverted to challenging my integrity ... again, terrible customer service. Told me at one point to lawyer up, told us that he would get back to us and didn't, told me that I should let the insurance companies fight it out ... nothing but excuses. Took my vehicle to a body shop who confirmed that the scratches were new, consistent with someone who was wearing something on their belt that scratched the vehicle. They said they've seen the same issue before ... no surprise here. We have warned our vehicle dealership, are contacting the better business bureau and will be spreading the word because again, no appropriate action taken by the owner.

Terrible service ..... I had to have the windshield replaced on my brand new car ....only 400…read morekms... He put 2 dents in the front fender .... Completely denied any responsibility for it... It was a brand new car .... Zero dents .... He was arrogant and not helpful in any way.... I will / would never recommend them ... Go elsewhere

On April 3, 2025, I arrived without an appointment and was cheerfully greeted and made a priority…read more I explained my issues regarding my installation of a dual channel wireless aftermarket backup/driving camera's. Within 10 minutes they identified the problem and provided me a solution that later worked. No fee requested. On April 14, I returned again without an appointment and explained further problems with my install. This time I suggested a consult fee to which they agreed. Looking up car specific fuse block information, they again identified the solution and requested I pull my car into the shop to show me the correct fuse block location for my application. Then as I watched using their supplies they did the final power supply install for the front camera. 15 minutes later all was working as the manufacturer intended. As a DIYer I like to learn by doing and in this case watching but if I did not, I wouldn't hesitate to contract them. I did not expect the additional installation using their shop supplies, so I doubled the consult fee which was still very reasonable. Thanks guys for treating a double walk-in so professionally. Cheers ringding 1017

I got a car radio 5 years ago from AudioMotive, and was served very well. Recently, for some…read morereason, there was no power going to the radio so no audio. I was in the area so I dropped by to make an appointment for another time to investigate the issue. The man there said he'd take a quick look right away, spent 5 minutes looking into it and fixed it right there. I asked how much I owed him and he said "nothing." It was a simple reset needed after the car battery died a while ago. Much appreciated and great to see.

My car was in desperate need of detailing. I have been less than fully capable for almost two…read moreyears while waiting for a total hip replacement. The entire interior of my car was in need of serious professional TLC. Well it got it the other day. Now it looks and smells better than new. A thorough detailing was provided in a timely manner and at a reasonable price. I was truly impressed. Douglas Bird Carleton Place

Had to have the windshield using my auto insurance on my 2020 Mercedes C 300 replaced. Called and…read moreJF was great and told me all the ins and outs of changing a windshield. Made appointment and he received the insurance company OK while we were on the phone. Set up appointment for a few days later. Arrived on time and all went according to plan. The front windshield was replaced in less than two hours, the car was spotless and had been washed in the shop by them. "Bugs on the windshield - just replace it" We went down to Mc Donald's to kill the waiting time and in two hours it was done and a very nice young man came from the shop to take us back up to the shop. Paid our deductible to JF, he explained the guarantee and we were off on the road with a nice clean car- both inside and out We would totally recommend this shop to anyone needing their service. Great folks, fast work and a great friendly atmosphere. John Kelly

Just bought my first car from Pembroke Mitsubishi. Excellent staff, no pressure sales, very honest…read moreand professional. Will definitely return.