CONTROLLING, MANIPULATIVE, HOLDS TEST RESULTS HOSTAGE, TALKS DOWN TO YOU..DO NOT GO !!!!!! READ…read moreFURTHER TO UNDERSTAND WHY. I switched from Atrium to Novant having spoken to several friends that had great experiences with Novant. An appointment was set at this facility for an annual physical. The appointment we as to be expected, patient history, family history, blood work. Now comes the issues. My test results came back. A "scheduler" call to schedule a follow up appointment. I asked why I need an appointment as I have yet to see my test results on the portal. I also stated that as an analytical person, I would like to have the results posted so I could see what issues existed and do my research to be able to ask intelligent questions. She said she was not able to do that. Ok low level employee, I understand as I do not allow my employees to release information either. Then I get a phone call from, Suzette Schlafly, the office manager. She informs me yet again that I need ro schedule an appointment. I again told her I would not schedule an appointment until I had the opportunity to review my test results and if necessary could the PA Samantha call me. It is at this point the conversation took a turn that I was not expecting. Suzette said that the PA does not have time to call me and that is not her job. Then she told me that I needed the appointment so they COULD TELL ME what my treatment plan WOULD be. She also talked down to me in a manner that inferred I was not intelligent enough to advocate for my own Healthcare. I was extremely frustrated. I told her that it was "my body, my blood and my choice" and she no no right to hold my test results hostage. I also told her that if I needed to set an appointment to get my test results the appointment would not be pleasant and they would regret the appointment if this was how they were going to unprofessionally conduct themselves. I called back in 2 days hoping someone in authority had understood that keeping a patient's personal test results and then talking down to the patient was not an acceptable approach. I called Suzette and asked if my results had been released to the portal. She stated they were going to release them onto the portal. They were never released them. I went earlier the next week and moved to another practice that have requested my test results and I have accordingly scheduled an appointment to discuss the results. If the office manager lacks the communication skills to speak to patients in a manner that is not; arrogant, demeaning and belittling she does not need to be in that position. She is obviously nothing but a mouth piece for the practice. As such, this reflects poorly on the doctors at this facility as this level of arrogance, belittling and manipulation either comes from the doctors, as this is their attitude or they do not know how to manage their staff. Either way this culture showing such a disdain and lack of respect for the patient and indicates you are but a number they need to process. I have never had a doctor's office believe they are so omnipotent and you the patient are so stupid that you are not allowed to see your test results from your own body. THIS HAS BEEN UNEQUIVOCALLY THE WORST experience in Healthcare and with a doctors office in my life. It ranks highly as the worse experience from a customer service perspective. I HAVE HONESTLY HAD FAR SUPERIOR EXPERIENCES FROM THE VETERINARIAN THAT TAKES CARE OF MY DOGS. The response below proves my point !!!!! This person has the very same culture as the others in the office. A professional office would have reached out and worked through a solution. No, you are not a person and they aren't professional. You're too uninformed, too uneducated and not intelligent enough to deserve their attention unless you comply. See how their response goes. Demeaning: how I do not understand the medical industry and corresponding federal guidelines. How they view facts of their practice as threatening. How can a factual and articulate review be threatening? Note also, if I did not bend a knee to their pressure and manipulation I was avoiding medical services. Notice how immature and unprofessional by listing medical conditions ? This exemplifies every issue referenced above; intimidation, manipulation, unprofessionalism, arrogance, threatening and contolling. Again, their response proves the arrogant, demeaning and ridiculing nature of the culture in this office. NEW PATIENTS, make your own decision about the care you deserve and the provider you choose. Know that as a fact, the above was precisely what I experienced. The below response PROVES every one of my points precisely. Amazingly, the new office that I have chosen, released my results and I went to the appointment. At no point, as inferred below, did I want to avoid nor delay a physicians consult. I simply desired to have an opportunity to understand my test results.. My body, my blood, my choice.

. Dr Kanelos is the best general practitioner in the area. I have been a patient of Carolina Family…read moreHealth Care since 2001. I have never once experienced an issue with billing or care. In fact, of the many doctors I have to see Dr Kanelos by far gives the most time and through explanations. I have looked over all of the reviews here and it is very revealing that there are large percentage of 5 stars and an offsetting amount of 1 stars. Ironically, all of the 1 star reviews had to do with money they had pay or lack of professional care. It's routinely receive follow up callsfromLIsa to see how I am doing after they notice I have went to see another doctor (specialist) for a condition I am being treated for. It's typical for people to leave reviews that feel they have been overlooked or underserved. The one star reviews have complained about 2 things: 1) a sum that they owe the. practice because their insurance didn't cover the tests the doctor or the PA ordered for the patient 2) a long wait 3) rude front office staff. As to number 1 if you expect god care then their are some things that the doc may order that will have to be paid out of pocket. 2) The same people that complain ed about having to wait beyond their appointment time are the same people that said that the doctor didn't spend enough time with them. This is ridiculous. In my 25 years of seeing doctor Kanelos there were many times that I was seen later then my doctors appointment. However this is the same with every doctor. The good ones give the patient the time they need which often results in others having to sometimes wait beyond their appointment time. Finally, I have never received anything but courteous service from the employees on Dr Kanelos staff.

very nice and helpful. I was 90 minutes late for the appt and could not figure out which Novant…read morebuilding I was suppose to go to exactly. Novant needs an accessible overview map of their buildings. I have to see another doctor because of my stress and high blood pressure.

I have been a patient at this practice for several years the past two years the turnover there and…read morethe disrespect to the people that need their healthcare has been outrageous this morning was the end for me I went in early so I could get in to see my doctor or excuse me my PA and I waited for 30 minutes I watched people go in no one came to get me it's different if it's not a doctors office but whenyou need help with something that's going on with you physically I just don't know how else to explain how upset I am right now I do intend on speaking to the higher-ups about this because talking to someone in that office does no good they just beg you to come back I gave them many chances I'm done after that you can't treat people that way I came in for a purpose I have an issue with my shoulder today I'm also on a medication that I'm wondering if I should even really be on and I'm getting older so I need a good doctor I need somebody that cares and they don't seem to! As I said when I walked out I am done !!!!!!!!!

I have been going to this family physician for years but the service has gone extremely downhill. I…read morecame in for a routine physical and answer questions prompted by the PA. There were no follow ups or additional tests done yet was charged for an additional office visit for discussing things outside of the physical yet those questions were prompted by the PA. The billing office will frequently code the visits incorrectly, leaving us to be on the calls for hours between Novant's billing department and the insurance company to dispute the bills. There appears to be major incompetence of the staff and billing support. I reached out to the office but they were unable to help.

To call these guys "medical staff" will be a stretch. Came in to get a prescription which I was on…read morefor years, and they claimed that I failed in a drug test and that I have an abnormal amount of a certain substance which I never took in my life. I did countless drug tests in the past and never failed once. The nurse called and informed that to me like she's trying to get rid of this burden and go on with her day. I immediately asked to speak with the doctor who admitted me - Brian Hummel, which simply avoided me and never called me back, despite me calling about 4-5 times the following days. The nurse who spoke to me, by the name of Emma, simply told me that since the anomaly is so high, they simply wont give me the prescription, and that's all. Correct me if I'm wrong, but as a doctor or a medical professional, if you see something so unusual in a patient who never had history of substance abuse, isn't it your job (not to mention a sworn testimony) to try and get to the bottom of this? Because allegedly the amounts that were found in my blood were life threatening. I went to the police the same day because the only explanation I could think about was that I'm being poisoned somehow. The cop told me that I should go back to the clinic and ask them what protocols did they use, because he already seen cases like this before that people failed in a test because the protocols that were used weren't efficient enough. Moreover, a simple research about the topic will quickly show that many things can cause false positive result in this specific substance test, such as energy drinks, caffeine and more. But I guess to think about it all was too much to ask, since the staff obviously had better things to do then to show basic human decency and help me. When I called the clinic and asked them for the protocols, the person who answered the phone was really rude and told me that she didn't know what I'm talking about and quickly hang up.two days later i took a private test which needless to say showed that I'm completely clean. But all of this doesn't matter of course, because who will waste his time being a good person and a true professional these days? By the way i tried to call a few times since, and never got a call back from the doctor. Thank you novant health for a lovely experience.

Horrible patient care!…read more I went here to have a TB blood draw for an employer. I was informed a week later that my BLOOD never made it out of the facility! I called to inquire about where this error occurred. I was told I would receive a call back from Obi? Never heard from anyone. That was before Thanksgiving. Do not recommend.

I worked for this company and it's such a high turnover. They are currently looking for three…read morecenter administrators. The upper mgt team is the problem. They are so out of touch and you are a number not a person even though you may be in a management position. its absolutely ridiculous.

New to the area & my Endocrinologist recommenced Dr Pratik Mehta…read more He takes limited new patients so I had to wait about 3 months to get in. It was easy in and out & a great experience overall. He has a very easy going & profession manner & Krystal, his nurse was nice & helpful as well

Took the time to listen to details about my medical history. Attentive and great personality. Just…read moremoved to the area and his 5 star excellent reviews convinced my wife and I to give him a try. He is now our 5 member family doctor. He is not your usual run of the mill boring doctor. Down to earth and personable. Gave me immediate referrals to specialists. Highly recommended.

My 2 kids and I recently had our annual physical with Dr Pennington and 3 hours (YES, 3 hours!!!)…read morewere set aside for our appointments! We didn't need that much time, but the fact that she set aside that much time was refreshing. We didn't feel rushed and felt like she was very interested in learning about us and our health needs. I have since had an email conversation with her and she was very prompt in replying. I highly recommend her! This is the way all doctor practices should be!

From the owner: Pennington Primary Care is a direct primary care doctor that works directly with patients…read moreIf you miss the good old days where your doctor treated you like a respected individual, you'll be thrilled to join Pennington Primary Care. We view the patient-physician relationship as being made up of a team of equals with a single focus to help you reach your healthcare goals. As a family doctor, we have noble ambitions at Pennington Primary Care, all of which revolve around giving you the most individualized care imaginable. We are a Primary and Family Care practice in Rock Hill, SC We desire to see fewer patients in the name of high-end medical care. We believe the best medical treatment comes from one-on-one interaction, so we're eliminating the middleman and inviting you into our family.

I saw Dr. Jason Fishel for burnout, stress, and anxiety. The initial appointment went well, and I…read morefelt that he listened to my concerns. However, issues began after the appointment. Communication became very difficult, and it took over a month from my initial visit for my FMLA paperwork to be completed correctly. The paperwork was not finalized until after I had already returned to work (over four weeks later), which caused delays in my compensation. During my leave, I expressed my concerns to the practice by calling and leaving multiple messages through the Atrium portal, but getting any response during this time was extremely challenging. As I continued to reach out to understand why the process was taking so long--along with sharing feedback I had been given by FMLA--my direct tone and the fact that I did not address Jason as "Dr." (due to limited character space in the portal) were not well received. I attempted to clarify any miscommunication and reset the tone through additional portal messages. Despite my efforts, Dr. Fishel replied that our communication styles were "simply incompatible." Not only was he unwilling to see me at our next scheduled appointment, but he also discharged me from the practice. I sought help from Dr. Fishel because of the tremendous amount of tension and anxiety in my life. Unfortunately, his responses and actions (or lack thereof) only amplified my stress. While it is a provider's discretion to end care, this experience highlighted concerns around responsiveness, communication, professionalism, and sensitivity to tone and formality. Although the initial session was positive, the out‑of‑office follow‑up process did not meet my expectations for support or timely care during a stressful period.

Do not believe any of the 5 star reviews for this PA. This was the worst so-called medical…read moreappointment I/we ever experienced. My wife and I do not think Jennifer Sheldon should be allowed to practice. Spare yourselves the misery this woman generates.

I write reviews when I have great experiences and bad ones. Unfortunately I don't agree with how…read morethey handle business, charges and lack of follow up. Additionally over charging and wrong diagnosis's played a part of my bad experience. Close to $800 spent to keep being told I had a pulled hamstring when I kept saying it was Sciatica is wild to me.

The staff at this facility are so warm and kind. I am a little skittish when I go to the doctor. It…read moredoes not matter if I am there for my annual exams or for random sickness. I am generally uneasy when I enter the doctors office. I can honestly say - that my visits to this facility can take the anxiety out of the whole visit for me. They have a clean and open waiting area. They have several staff members so you do not have to wait long to check in and everything else is accessible. Including the doctors. I have met with two different doctors at this facility and both were warm and inviting and took time to thoroughly explain information to me. I feel a sense of peace and trust when I listen to their recommendations.